I had an issue with placing an order for coffee beans via the website as it would not accept payment. I reported the issue and spoke to customer services who looked into the matter. The issue wasn’t r... Ver más
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Consulta las opiniones de los clientes
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Ver más
Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged. Nikeziwe replie... Ver más
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Ver más
Información sobre la empresa
Escrito por la empresa
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Escrito por la empresa
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Información de contacto
Estados Unidos
- www.beanz.com
4,3
Excelente
726 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 48 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Helpful and efficient service.
9 de febrero de 2026
Es fand eine schnelle Rückmeldung sowie…
Es fand eine schnelle Rückmeldung sowie Lösung meines Anliegen statt.
3 de febrero de 2026
The support team was extremely helpful
The support team was extremely helpful. I had signed up for the barista’s choice subscription and I had thought that I would get a variety of different types of beans so I selected four bags for the order. But when my order came, it was four bags of the same type of beans which I tried and realized I didn’t really like. When I reached out to support, they not only let me redo my order at no charge, but they let me select a variety of four different types of bags for a one time order change! I was pleasantly surprised at how accommodating and understanding they were about my situation.
31 de enero de 2026
Great customer service with my missed…
Great customer service with my missed order
29 de enero de 2026
Fantastic friendly service
Fantastic friendly service, beans were freshly made and delivered quickly. A comany that actually care about you and do there best for you! The beans I received were not to my liking and these guys sent me a different brand completely free of charge. I did not expect that! Good range of beans to choose from I would recommend
29 de enero de 2026
Quick Customer Service
The customer service team responded to my request to make an account change promptly and keep me updated when the request was resolved.
5 de febrero de 2026
Zuverlässiger Händler!
Fehler können immer passieren, auf den Umgang damit kommt es an! Sehr netter Service, schnelle Reaktion und pragmatische Lösung gefunden, die unkompliziert und sehr schnell umgesetzt wurde!
Kann diesen Händler bisher uneingeschränkt empfehlen.
5 de febrero de 2026
You listen and react in a positive way..
29 de enero de 2026
Great customer service
I had a issue and it was resolved super quick and to my satisfaction. Great customer service.
28 de enero de 2026
Great service…again!
Had an issue with a delivery, opened a new case, submitted a picture and a couple days later the issue was resolved. No muss, no fuss.
Excellent work again Beanz!
4 de febrero de 2026
The advisor was patient and explained…
The advisor was patient and explained the issue different ways to help me understand and resolve
4 de febrero de 2026
Wunderbarer Kundenservice
4 de febrero de 2026
I have sent online emails multiple…
I have sent online emails multiple times to no avail. When I rang the guy put me on hold then the line went dead and he didn’t call back. I am so frustrated with this whole process. Please can someone resolve my issue
26 de enero de 2026
Respuesta de Beanz
Thank you for your review and feedback. Based on the case details and our specialist’s notes, your request was for information regarding the Loyalty Program in which you are enrolled. The 25% cashback offer is not associated with your account; our specialist previously provided the correct program information. We will resend the email from January 4 to you shortly.
Great customer service
Great customer service. I had an issue initially with my order not arriving but Beanz rectified this promptly.
3 de febrero de 2026
Perfect delivery and quality.
3 de febrero de 2026
Very prompt response
Very prompt response, very professional and super friendly! Great service!
2 de febrero de 2026
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