Appalling 'customer service'
I ordered a sofa bed (by Flame) in 2009, the base unit has been replaced, the design itself seems to be faulty if used in any way.
Contacting their customer service dept is awful, misinformation, no information, being told things will happen but they don't, refusal to give name or employee number means they are untrackable. I recommend insisting on email communication as then it is documented.
The initial delivery drivers could not get the sofa bed in through a standard sized door, so it was re-cheduled, I arranged the door to be removed and when the new driver showed up he said it would go through with door on and it did. I was charged £40 for re delivery, plus expense of man paid to remove door, which he didn't do. Incompetence of the driver, but I paid.
A change in customer service management meant all previous records of my complaints were lost, currently going through process for refund.
23 de agosto de 2010
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