Belles Fleurs Opiniones 269

I ordered flowers for delivery today and called this morning to confirm they would be delivered today. I got a ton of useless questions from the person and asked for swift delivery. It’s past 6pm, no deliverer. Called again, shop is now closed. Awful service, very sorry I used Belles Fleurs.

I’m giving 2 stars because the flowers themselves were actually beautiful. Everything else about the service left a lot to be desired. Ordered from here 3/2/26. For flowers to be sent to a friend’s workplace. Realised the next day he was actually of work sick and contacted belles at 1pm to let them know of the situation and change the address to his home. This was done through email and received a quick response that the change was made. By 7pm that night nothing had been delivered so I checked the tracker to see where it was and it said a few minutes away. Then a delivery man named Tahir arrived to my friends door requesting to collect a wrongly delivered order of flowers . He then left apologised for the mistake and said he would sort it. I contacted the shop through WhatsApp and the person responding to me denied it was their driver/courier even though that was absolutely ridiculous. Then sent me a screenshot that the flowers were still in transit but I noticed the address had not been updated . The person then apologised and sent me an updated version of the delivery in transit to my friends address but still was taking no accountability for the mix up. At 9.30pm that night despite contacting through email and WhatsApp the flowers were still delivered to the wrong address and not my friends home. I expressed my disappointment through WhatsApp and they ignored my text and didn’t even bother to reply. Would never use this company again due to the ridiculous situation that unfolded.

Disgraceful company, I called several weeks before to confirm a delivery date, which was accepted and paid for, only for them to call me on the day and tell me that they couldn’t deliver the flowers, terrible customer service, and didn’t even try to help the situation

I ordered on the 6 April for my elderly 86 year old mother to send to her 90 year old sister for her birthday for delivery on 22 April. They took payment immediately.

On 22 April I received an email from the company which I did not see until the morning of 23 April saying as delivery was by DPD could they deliver on the 23rd April. I didn’t have much choice they probably won’t even deliver today 23 April.

Since they’ve had since 6 April to arrange delivery this is a very poor service. If they couldn’t deliver on the day requested they should have told me on the 6 or 7 April before they took my money and I would have gone elsewhere.

My mother is very upset it means a lot to send flowers and elderly people don’t understand the logistics of delivery. Personally I the service is very poor.

DO NOT USE THIS COMPANY it’s shocking.

I ordered flowers 29/03/25 for Mother Day 30/03/25. I received my payment receipt with delivery date confirmed 30/03/25 and paid for delivery. At 23.30pm I received an email from the company advising they could not deliver until Tuesday 1st April 2025. I responded immediately to say I had received delivery date confirmation of 30/03/25. I received no response. I had to contact the company via Whatsapp the morning of 30/03/25 & was again told delivery would not be made that day. I was out of the country and unable to visit a florist myself & received no time to re order from another company as their email was only sent @ 23.30pm. The email I received from them was not addressed to me and was signed off 'Kind Regards J'. No contact name was provided. I am unable to give zero stars as a rating, so had to give 1 star. DO NOT USE THIS COMPNAY!!!!

They use Casteknock Flowers as their Headline in Google Ads, impersonating another florist and misleading customers ...note to all : Castleknock Flowers offer FREE LOCAL DELIVERY - no hidden charges.

I purchased flowers for my partner as it was her birthday lots of places let me down with half dry flowers but Bella flowers was great and spectacular and I got them delivered on her day which was brilliant one place to remember BELLA FLEURS

I ordered a bunch of flowers on the evening of January 28th for next day delivery outside of the Dublin area. I was able to select the 29th as my delivery date even though it after business hours. I received an email the following morning to say that next day delivery (29th) wouldn’t be available and would it be okay for delivery to be on the 30th. I was disappointed with this service as the website allowed me to select the delivery date even with an address outside of the Dublin area. I agreed to go ahead with the delivery as anything I ordered elsewhere on the 29th wouldn’t arrive on time either. The recipient was delighted with the bunch of flowers, however I was disappointed with the service.

Ordered flowers on 4.1.25 for a funeral to be delivered on 7.1.25 I had no communication from them, I contacted them in 7.1.25 to confirm delivery, and had a email 8.1.25 to say order was cancelled by delivery firm !!!!! TOO LATE to order anything else. Really poor communication and service

Disappointed

Wife loved the flowers great service

Very pretty flowers and fast delivery on short notice 🌷

I ordered an expensive bunch of flowers for a grave on a Tuesday and on Thursday I emailed to ask were they dispatched and I was told it never processed on their system so therefor weren't sent. I had gotten an email to say my order was received so that was a lie to begin with. The girl on the phone was of no help and offered no solution until I asked her to contact a florist near where I was to sort it. Thankfully THAT florist was very helpful but I had to organise collection myself. They barely apologised. Wouldn't go near them again. The customer service was terrible.

I ordered a bunch of flowers on Saturday to be delivered to West Meath. Their communication was great and they emailed to let me know they'd be arriving on Tuesday. The flowers were absolutely stunning I am so happy with them! Especially given the long distance travelled. Overall 5* would highly recommend.

I found the process of ordering the flowers for delivery on a Sunday a really simple task to complete on line , I Initially contacted via Whattsapp and was answered immediately , the recipient was delighted with the arrangement and we also received a notification when delivered so an excellent service from start to finish

On the 17th we ordered a bouquet of flowers for 62 euro + 10 euro delivery . the flowers should have been delivered by the 20th as this was our Granddaughter Birthday. On the 19th the company send us a mail that not all flowers where available. on the 21 we asked for an answer if our bouquet was delivered but it still wasnt . this time the company claimed DPD damaged the flowers and it would be redelivered and we received a photo of the bouquet that will be delivered. now its the 23rd in the evening and we still have no confirmation of delivery neither from bellefleurs nor our granddaughter. however our money was taken on time but the service wasnt delivered. we will ask for an refund for all the distress that this costed us and we could not recomend this company to anyone .

Buyer Beware - this is NOT Castleknock flowers. Castleknock flowers offer FREE LOCAL DELIVERY.
Castleknock Flowers DO NOT charge €10 for Delivery and do not impersonate others by using other business names in their ads.

I ordered a bouquet of flowers for my mother for mother's Day. I upgraded to large and paid 60euro + 10euro delivery and I cannot believe the bouquet received and how small it was. You would get the same bunch for no more than 25 euro in another florist. I trie Belle Fleurs for the first time and I ordered for my mother and another order for my mother in law, who also received a very basic bunch that look no more than a bunch from Tesco. Really very disappointing considering they were for mother's Day. I order flowers all the time from florist's so I understand the sizes etc compared to the price. What's worse was I emailed to say that I was disappointed, never looked for a refund or anything like that, was just letting the owner know we were disappointed and possibly my mother and mother in law received the wrong bouquets but they never replied so not great customer service. Wouldn't recommend.

I ordered the Wild autumn bouquet for my best friend’s birthday and when I saw the picture she sent it was even more beautiful than the picture online, not that I expected it to look identical. She was very happy, thank you Belles Fleurs team! Easy ordering process and expectations exceeded!

I had bought from Belles Fleurs before so that I knew I liked their range of flowers and accessories - Belles were very helpful in getting some flowers to me in time for a birthday gift.