Belles Fleurs Opiniones 

273
TrustScore: 2 sobre 5

2,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you want your special occasion items delivered at 11:00 PM, this is the place for you! After ordering at 8am and misleading me on the phone at 5:30 PM that they would be delivered between 7pm-8... Ver más

Valorada con 1 estrellas sobre 5

I placed my order for flowers to be sent to my sister for my nephews 1st anniversary. I specifically ordered the blue beauty which is advertised on the website. Firstly I added a note to say early del... Ver más

Valorada con 1 estrellas sobre 5

Got a text from this florist on Saturday to say flowers were delivered to my door... no such thing. They eventually arrived Monday afternoon, they were in very poor condition when they arrived. I'd... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Beautiful flowers, girlfriend absolutely delighted. Knocking a star off for price, quite expensive. Knocking another off because the personalised message wasn’t great. Printed on a sticker in really s... Ver más

Información sobre la empresa

  1. Floristería
  2. Envío de flores
  3. Diseñador floral
  4. Mercado de flores
  5. Servicio de bodas

Escrito por la empresa

Belles Fleurs was established in 1998 in the Blanchardstown Shopping Centre and have been providing our local community with fabulous flowers for over 23 years. Our Dublin shop specialises in creating memorable, long-lasting bouquets for nationwide delivery each day.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 14% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,0

Todas las opiniones

(273)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Customer service ✅

Their flowers never fail, but this time the flowers were delivered to the wrong address. I was contacted via email and the issue was raised and rectified and a refund for the delivery was processed. Thanks a bunch!

7 de abril de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Thanks so much Eva. Great to hear you're happy, hope we get to make more lovely bouquets for you in future! Xx

Valorada con 5 estrellas sobre 5

Absolutely amazing 😍😍😍

Absolutely amazing I bought my mam flowers for Mother’s Day and had them delivered they were absolutely beautiful and she was delighted when they arrived. It was such a fast and easy service. I will definitely be buying more flowers from bellesfluers in the near future 😍

5 de abril de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Ah Mya you're amazing, thanks so much for your leaving a review of your experience. We are so so thrilled your mam was happy. Can't wait to make more bouquets for you in future 🥰🥰🥰 Xx

Valorada con 5 estrellas sobre 5

Lovely bouquet of flowers

Lovely bouquet of flowers. Fresh and extremely well presented. Would definitely recommend Belles Fleurs for any occasion.

2 de abril de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

You're very very kind Mikael, thank you very much for your review Xx

Valorada con 5 estrellas sobre 5

Gorgeous flowers delivered and it…

Gorgeous flowers delivered and it really was an extra large upgrade! My mam was delighted.. thank you!

1 de abril de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Ah so wonderful to hear that your mam was happy! Thanks for your comment Lauren ❤️ XX

Valorada con 5 estrellas sobre 5

Gorgeous flowers! Very reasonably priced

Great service! The flowers my mom received for Mother's Day were outstanding, I got a free upgrade to a larger bunch and she was blown away, they looked so expensive and the colours were amazing. Will be definitely using again :-)

1 de abril de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Ah Claire, thanks so much for your comment. Really happy to hear your mom was blown away - that's why we love to do what we do! Looking forward to making more bouquets for you in the future! Xx

Valorada con 5 estrellas sobre 5

Gorgeous flowers

Gorgeous flowers, delivered on time. Highly recommended

1 de abril de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Thanks a lot for sharing your experience Declan! Much appreciated Xx

Valorada con 5 estrellas sobre 5

Beautiful flowers delivered on the…

Beautiful flowers delivered on the date. My third time ordering from Belles Fleurs and very happy each time :)

31 de marzo de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Thanks a lot Niamh! Hopefully many more 🤞☺️ XXX

Valorada con 5 estrellas sobre 5

Beautiful Bouquet!

Got a free upgrade to a large bouquet and they were beautiful! Thank You!

31 de marzo de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Delighted to hear that you're happy with our product Jess, hopefully many more bouquets in future! Thanks so much ❤️ Xx

Valorada con 5 estrellas sobre 5

I ordered the 'Colourful Arrangement'…

I ordered the 'Colourful Arrangement' bouquet on two seperate occasions as gifts and they exceeded expectations each time.10/10.

28 de marzo de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

So glad you're happy with our service Keith, means the world to us Xx

Valorada con 4 estrellas sobre 5

Beautiful bouquet of flowers

The bouquets are beautiful ive ordered the last two years from the shop and they have made mistakes with my deliveries but have been the first to own up to them and make amends looking forward to doing business with them in future.

28 de marzo de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Thank you for bringing this to our attention, Anthony.

We're very sorry to hear about your experience. We have been in operation over 20 years and a situation like this is extremely rare for us.

We are currently looking into what happened with your order.

Please accept our sincere apologies.

Valorada con 2 estrellas sobre 5

I hate to inform you that your response…

I hate to inform you that your response to me is total nonsense.
Sun 13.03.22
I placed the order & since I don't have that record maybe just maybe I put the incorrect date
Sun 13.03 22 @ 22.19 hrs Asta emailed to confirm the delivery date
Mon 14.03.22 @ 00.11 hrs I confirmed the delivery date as 16th March 2022 & stated "preferably morning" I gave my mobile number & the recipient email number
14.03.22 email from you to say "that's great, thank"
All took place 2 days before due delivery & still until I made 3 phone calls the flowers/chocs were not delivered ... delivery eventually 6pm.
So the whole service was disappointing & unforgivable.

24 de marzo de 2022
Opinión espontánea
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Hi Gladys, Thanks for sending on more information.

There seems to be a bit of confusion.

In my reply to your first review, I was simply referring to the order you placed online. The date for delivery that you chose on that order is 01/01/1970. This is the reason the order was difficult to retrieve on the system when you rang the shop on the 16th, as our orders are sorted by date of delivery.

Regarding your timeline - I wasn't actually made aware in your first review that you had been liaising with somebody in the shop prior to the 16th. I was only looking at the order you placed online, and querying why the order had gone missing like you suggested.

Sorry about your experience - but thank you for bringing it to our attention, we will do better in future.

Valorada con 5 estrellas sobre 5

Great service

Great service. My friend loved the gorgeous flowers she received.

14 de marzo de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Amazing hearing kind words like these. Thanks so much!

Valorada con 1 estrellas sobre 5

Overseas order - Order not delivered

I live in Australian and made in online order. The flowers and Chocolates we ordered were not delivered. I have confirmed family in Ireland. The address on the order is correct. Not happy. Euro90 spent and no delivery. On questioning, I was advised they were delivered. No other follow up. Am furious and so disappointed. I don’t recommend and won’t be using again.

12 de marzo de 2022
Logotipo de Belles Fleurs

Respuesta de Belles Fleurs

Hi there, this really hurts to hear. The manager of the shop has looked thoroughly into this and will be in touch. Please keep an eye on your inbox.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más