Bench Africa Opiniones 

276
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Makutsi came highly recommended to us by our friend. We weren't disappointed. The huts were comfortable and cute and the staff couldn't do enough to help us to have an amazing experience. We saw ou... Ver más

Valorada con 5 estrellas sobre 5

Our family of 11 including children and grandchildren recently travelled to Africa in a private tour organised by Bench. It was a wonderful tour with something in it for everyone. The hotels, tour gui... Ver más

Valorada con 5 estrellas sobre 5

Bench was suggested to Us by friends. Reading thru many Africa tour mags. We decided to select 3 of Benches safari tours. Rebecca G from Bench listened to what we wanted to do and our expenditure.... Ver más

Valorada con 5 estrellas sobre 5

We recently took the Deluxe South Africa tour with Bench and it was wonderful. The accommodation was first class and the organisation of transfers and day trips was seamless. Eric, the main point of c... Ver más

Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

Family-run since 1969, Bench Africa specialises in small group tours and tailormade journeys across Africa, offering authentic and immersive travel experiences for discerning travellers. With offices based in Australia and dedicated local operations on the ground in Africa, every detail is carefully coordinated to maintain exceptional standards and ensure smooth, seamless journeys from start to finish. Bench Africa designs customised itineraries that connect guests with Africa’s diverse wildlife, rich cultures, and stunning landscapes. Whether exploring iconic destinations like the Serengeti, Okavango Delta, Kruger National Park, or the Maasai Mara, or discovering lesser-known gems off the beaten path, each safari is crafted to suit individual interests and travel styles. Specialising in both personalised private safaris and small group tours, Bench Africa provides expert guidance throughout the planning process and on the ground. This hands-on approach, supported by experienced local guides and knowledgeable teams, creates meaningful connections with Africa’s natural environment and local communities. Beyond wildlife viewing, the safaris often include cultural encounters, opportunities to support conservation efforts, and authentic experiences that reveal the true spirit of Africa. With a commitment to responsible and sustainable tourism, Bench Africa ensures that travel has a positive impact on the regions visited. Whether it’s a luxury safari, a family safari, a solo adventure, or a tailormade honeymoon, Bench Africa’s careful planning and genuine care deliver memorable and meaningful journeys that leave lasting impressions. The combination of extensive local knowledge, personalised service, and a passion for Africa’s wild places makes Bench Africa a trusted choice for travellers seeking in-depth and unforgettable safari experiences.

Excellence through Experience

Escrito por la empresa

Bench is there every step of the way, until you land safely back in Australia.
Bench Africa has the experience and knowledge of Africa to ensure that any holiday booked with us exceeds your expectations! Every member of the Bench family has a real passion for Africa and has travelled extensively throughout the continent, with many having also lived and worked there. Our advice comes from first-hand experience and we work hard so our clients can make well-informed decisions and book their perfect holiday. We look forward to helping you choose the African experience that suits you, whether you've been before or are going for the very first time!
Your African Safari Tours Reviews
We are truly grateful for the honest feedback that our past customers leave on Trustpilot. These African safari tours reviews feature on the individual tour pages on the website, which helps future travellers who are researching where to go for their African safari of a lifetime. We would really love to hear some detailed feedback on the individual properties that you stayed at as this features on our website, alongside the property or itinerary that you experienced so if you want to give fellow travellers tips and recommendations on any part of your trip, or even your whole trip then this would be really helpful!

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(276)

18 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Outstanding Experience

Simply the best at all levels,outstanding accomadation from lodges, hotels and glamping. The food was such a cultural experience so fresh with variety. We travelled Tanzania to Kenya. Saw the big 5 we were overwhelmed with the experience. Excellent guides and service. We were emersed in these countries and learnt so much about the animals and culture.
The customer service from Bench is outstanding when I called with questions I was given support from knowledgeable staff speical mention to April you excelled yourself over the phone.

1 de febrero de 2024
Opinión espontánea
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Respuesta de Bench Africa

Thank you for your fantastic review, Karen! We’re delighted that your safari in Tanzania and Kenya exceeded your expectations.

We are happy to hear that our guides and service made a positive impact, and that you received excellent support from our team.

Thanks again for your kind words. We look forward to helping with your next adventure!

Valorada con 5 estrellas sobre 5

Africa trip November 2023

My husband and I recently went to South Africa and Zimbabwe and we booked with Bench. Julie was absolutely fantastic and she made sure that the entire trip ran smoothly. Little Garonga was a highlight for us - we just had the most magical time there. Thank you Julie for all of your hard work planning the perfect trip for us!

1 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10 professional experience

10/10! Thank you April for seamlessly weaving my Makutsi Springs Safari trip in October.
I asked my usual travel agent in Perth WA who is the best for African Safari trips and she said "Bench Africa!". The price was excellent and no single supplement!! April Selby at Bench was clear, professional, and all of my questions were answered within 24 hours. My itinerary and supporting logistical/safety documents were sent on-time and were clear to read.
I would highly recommend Bench Africa for their prpfessional service, knowledge of the subject of safari in South Africa and pricing!

20 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unforgettable

A wonderful, unforgettable perfect trip in Namibia.
The lodges, the activities, the flights, the food, the staff - everything was perfect.

3 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bench Africa are THE Experts

From our first discussion with Lyndal at Bench until the last day of our trip, Bench delivers at every level. It starts with listening to what we want to achieve from our trip and making the small adjustments to make everything suit us.
Leopard Tours in Tanzania were outstanding and added to the depth of our trip throughout that amazing country. Our guide Issa, went above and beyond to provide us with not one but two opportunities to see the Migration.
The Masai Mara in Kenya provided us with memorable experience of watching animals living in their natural environment and the memories of our sundowner moments under the Acacia trees are now with us forever.
At the end it all comes back to Bench who were faultless.

27 de mayo de 2023
Opinión espontánea
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Respuesta de Bench Africa

Thank you for taking the time to share your experience, Michael! We are thrilled to hear that we were able to deliver exceptional service at every level and I have passed your feedback to Lyndal.

At Bench, we strive for excellence, and your kind words mean a great deal to us. It was a pleasure assisting you throughout the process, and we hope to have the opportunity to show you another beautiful corner of Africa in the future.

Thank you for choosing Bench, and we appreciate your valuable feedback!

Valorada con 5 estrellas sobre 5

Bench Africa are the best!

Bench Africa made our family holiday in Kenya one of the most memorable holiday we ever had. Thank you to the knowledgeable Bench team for making the perfect suggestions and making sure that it all went to plan. Our safari guide in Kenya made every moment fun and interesting. The camps were beautiful and we are planning to return next year. Without question we will be using Bench. Highly recommended!

11 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Makutsi: incredible experiences.

So, *SO* amazing.
Thank-you to Julia and to Bench Africa for the recommendation and then the assistance to get me and my family (wife and two teenage daughters) onto the Makutsi 7-day Safari. Julie was careful to understand what we were looking for in an African Safari and her recommendation far exceeded our expectations.
Makutsi was nothing less than incredible for all of us: so welcoming, such an *amazing* variety of animals in close proximity (leopards, lions, elephants, giraffe, rhino, antelope, cheetah, hippo... even a honey-badger!), such knowledgeable and charismatic guides, such a genuine interest in the welfare of the wildlife and the bushland.

The family rondavel was very clean and spacious, and the meals were wonderful. Very clearly a family-owned, family-loved and family-run experience.

Thank you Makutsi for adopting my family into your family for the special time that we were able to share your world.

12 de mayo de 2022
Opinión espontánea
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Respuesta de Bench Africa

Hi Mark,

Thank you for your kind words. After such a long hiatus from travel, it feels amazing to finally be back doing what we love, and making our clients travel dreams a reality. It truly warms our heart to hear that you had such a memorable safari.

A big thanks from the Bench Africa team.

Valorada con 5 estrellas sobre 5

Superior service from the true African experts

We had our first trip to Africa with Bench some 6 years ago and longed to return. Someone said to me once if you could only visit 2 continents in this world twice, visit Africa. Never a truer word spoken. We booked with Bench again late 2019 for Xmas 2021 but little did we know what was around the corner. Our African expert Julie was with us every step of the way organising a trip of a lifetime again and has supported our changes along the way with great excitement for us. Once Covid hit we were of course like all of us in la la land and our trip unfortunately will not come through this year and maybe not nect year either. Bench's attitude with regard to Covid has been superior and they have supported their clients every step of the way. We are currently underway with refunds unfortunately. We will be back to Africa at some point with Bench once this crazy world comes good, we know that and cant wait one day to make our dreams come true once again. Bench has been around a long time and will survive these difficult days

17 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Consistant Professional and knowledgeable and excellent customer service

We have used Bench for 2 of our African trips and had a 3rd booked. Everything was perfect on both previous trips and we would never use any other travel agent, why would we , Bench are the African specialists. In relation to our refunds due to Covid, it came through quickly and correctly and the process was stress free. Thanks Maria :)

15 de febrero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

HIGHLY RECOMMEND BENCH AFRICA

We visited Makutsi Safari Springs for 6 nights, commencing 14 March 2020.
This was organised by Bench Africa as part of a cruise package, Prior to our departure, Bench Africa provided a comprehensive personalised booklet on what was in store at Makutsi. On arrival we were advised by our travel agent that our 27 night cruise from Capetown to Athens had been cancelled.
After a warm welcome we settled into our comfortable rondavel and decided to make the most of this now very short holiday.
It turned out to be a fantastic and unforgettable experience, even though 3 days into our stay we were advised that the Australian Govt. wanted all Australians to return home as soon as possible.
We were treated to up close and personal experiences; on our first game drive our vehicle sat in the middle of a lion and lioness and two young lions feeding on their kill. More of the pride were sitting in the river bed just out of sight.
Day two our guide found the pregnant female cheetah. He happened to be in charge of the cheetah breeding programme and after he alighted from our open safari vehicle, the cheetah got up and walked over to him .Less than an hour later in a different section of the park, three more cheetahs crossed the track a little ahead of our vehicle.
We were told we would be unlikely to see elephants during our stay as they had migrated to the southern end of the park. However, we were told we would see several on our day trip to Kruger National Park. We enjoyed our day at Kruger and saw a wide variety and number of animals. Then on our last game drive at Makutsi, our guide followed elephant tracks, and we were treated to almost an hour among a herd of 19 elephants, a huge 30+ year old bull down to two babies. These were very up close and personal (and a bit scary but SO exhilarating.) There was no shortage of wild animals to be seen during our four game drives, including a night game drive. The guides were extremely knowledgeable and enthusiastic.
Another highlight was a day trip to Blyde River Canyon in the beautiful Drakensburg Mountains.
Our stay was made very enjoyable by the friendly staff, beautiful meals, the indoor and outdoor natural thermal spring pools, and many of the animals grazing around the camp.
Sadly, due to coronavirus and the travel restrictions, the camp was to temporarily close and most of the staff leave, shortly after our departure.

6 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

The biggest of thank you's to the bench team for organising our dream honeymoon!

The biggest of thank you's to Lara, Maria & the team at Bench for going above and beyond to organise our dream honeymoon to Kenya, Uganda and Zanzibar. It was everything and more than we had dreamed of!
Maria was exceptionally helpful and patient with all our questions, changes and calls!
Highlights were gorilla trekking in Uganda and Giraffe Manor - two unbeatable experiences I would recommend to anyone!
We're in love with Africa and we'll definitely be booking via Bench again next time!

7 de febrero de 2020
Opinión espontánea
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Respuesta de Bench Africa

Hi Alice,

Reading your review has put big smiles on both of our faces! Great to hear that Maria tailored your honeymoon so well and that everything ran smoothly. It was a fabulous itinerary, and we simply can't wait to send you back to Africa. Maybe Namibia or South Africa... or both?

We really appreciate your very kind words and recommendation Alice, and hope to talk about all things Africa with you again very soon.

Warm regards,

Lara & Maria

Valorada con 5 estrellas sobre 5

Maria organised a fantastic trip

Maria organised a fantastic trip. We had a great time in Africa and would definitely use Bench Africa again for our next trip.

6 de febrero de 2020
Opinión espontánea
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Respuesta de Bench Africa

Hi Paul,

We are delighted to hear that Maria did a good job of tailoring your itinerary to your requirements, and thank you for taking the time to share your experience! We hope it won't be long before you're winging your way back to magical Africa.

Warm regards,

Lara

Valorada con 3 estrellas sobre 5

Bench Africa could have been so good.......

We had a terrible experience at our hotel in Cape Town booked by Bench Africa and were directed to Zambia, rather than Zimbadwe, to see Vic Falls, when it is common knowledge in the travel industry that there is little water in the Falls on Zambian side and we could not get back to Zim side due to problem with visas, so we were denied seeing the most important part of our African experience; also the reception at our hotel in Livingstone insisted that we were Americans from DC and we spent 45 minutes before they reluctantly gave a us room, without functioning airconditioning, despite it being 35 degrees c , until the morning of our departure when the AC started operating!
Our 6 days in Makutsi Safari Park near Kruger was sensational and the Cresta Mowana in Kasane was also wonderful as we saw all the animals with wonderful guides and terrific accommodation and these 2 experiences made up for the hopelessness of the hotels in CT and Livingstone.
Overall, we refused to allow the 2 bad experiences to spoil our African experience and we are booked to return to Africa to experience more of its wonder and we are taking friends back with us so they can share our wonder too.
We told Bench Africa about our horrible time at the CT hotel and the disappointment of not experiencing the wonders of Vic Falls , but apart from a promise to look into why it all happened , we have heard nothing back and assume we were consigned to the "too busy" basket.

1 de febrero de 2020
Opinión espontánea
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Respuesta de Bench Africa

Dear Michael and Suzanne,

I am pleased to hear that overall your experience was positive and that you enjoyed Makutsi and Kasane.

I am so sorry to learn however, about the lack of follow up on our part, in response to your grievances. I can see that you were in discussions with Bench back in October and that we had agreed to liaise with the property in Cape Town (which we have actioned) and communicate that feedback to you, which sadly seems to be what has fallen through the cracks.

I can assure you that this is not common practice here at Bench Africa. We’re normally known for our exceptional attention to detail, and deeply regret that we missed the mark here. We take all customer feedback extremely seriously, and genuinely hope that you can understand that your situation was a rarity, and entirely down to human error, rather than any lack of care or procedure.

We will be reaching out to you in person to discuss this further, and in the meantime, we thank you for your feedback. We are always striving to improve the service that we offer, and receiving constructive feedback is vital for us to continue doing so.

Thank you both and warm regards,

Lara | Marketing Manager

Valorada con 5 estrellas sobre 5

Amazing in Every Way!

This is now our fourth trip to Africa with Bench International and this last trip we had the pleasure of sharing the experience with friends. Again our experience surpassed expectations in every way. The properties we stayed at : Madikwe Hills, Leopard Hills and King's camp provided luxury accommodation, exceptional service, wonderful food and fantastic game drives. What more could you ask for? It is just hard to fault any aspect of this holiday. We would like to thank Julie De Palo at Bench for again helping us with all the arrangements for this special trip, providing us with more amazing memories. It will not be our last trip to Africa!

12 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Another happy holiday experience - thanks Bench Africa

Bench has always provided prompt and thorough information, and the booking process and holiday experiences just as described - very happy to book again and again! Our holiday this time was a bit different, stayed at Makutsi Lodge (outskirts of Kruger National Park) instead of travelling/touring, and had a wonderful time!

3 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trip of a life time

Wow..where do I begin, every aspect of this adventure was perfect. The trip of a lifetime ill of experiences I will treasure forever. Karen our travel conSultant from Bench, created a trip that delivered in every way. She asked what we wanted to do and see then created and worked with us to create that delivered everything and more than we expected. Everything went like clockwork there were no issues or hiccups throughout the month we spent in East and South Africa.
Travelling throughout East Africa was absolutely our highlight. We saw every animal possible, vast herds on the move and in their natural setting. The Lodges and service were fantastic and we were totally spoilt in every way. Cape Town, the vineyards and Victoria Falls were icing on the cake. An amazing holiday from start to finish.

31 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Classic Namibia safari

We were very well looked after on our classic Namibia safari from start to finish. The itinerary provided a good deal of variety in our daily activities. Our guide was excellent in terms of his driving, knowledge, organisation and helpfulness. The hotels were wonderful and the camping days were fun and an opportunity to see some out of the way places. We were very impressed by the delicious meals during the camping days. We would not hesitate to repeat this safari experience.
Eric at Bench was so helpful and responded very promptly to email queries.

25 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Makutsi Safari Springs

I used benchAfrica to book a week at Makutsi Safari Springs in late September. I spoke with Hank who was very helpful, and has kept in touch since I returned home by sending a Welcome Home card. He answered all my questions and gave good advice.

23 de octubre de 2019
Opinión espontánea

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