Assistant Tailee attentive and knowledgeable. I was able to test several mattresses for comfort. She also wrote down bed and mattress sizes, ensuring they matched my bed base. I returned again to stor... Ver más
Localización
Cambiar localización(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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Consulta las opiniones de los clientes
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Ver más
La empresa ha respondido
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... Ver más
Good clear explaining and no pressure selling. That said we went in for a mattress and came out having bought a new bed and headboard. Both store colleagues were very polite and helpful!
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Aylesford
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Reino Unido
- 1622478986
4,8
Excelente
335 opiniones
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On time
On time - clear communication throughout the process - Great product range
22 de marzo de 2026
Respuesta de Bensons For Beds - Aylesford
Thanks for the great review! So glad everything was on time, well‑communicated, and that you loved the product range — that’s what we aim for every day!
We truly appreciate your feedback.
Megan at Customer Care💜
Vicki was a true professional showing…
Vicki was a true professional showing me the mattresses I asked to see leaving me to try and ponder about the purchase and then dealt with my order swiftly with a cheerful manner
8 de marzo de 2026
Respuesta de Bensons For Beds - Aylesford
Thanks for the lovely review Mrs Woods! So glad Vicki gave you the perfect mix of space, support, and cheerful service. She’ll be thrilled to hear it — enjoy your new mattress!
- Megan at Customer Care💜
I’m really satisfied with my bed from…
I’m really satisfied with my bed from Benson Beds. The mattress and the bed frame are high quality and very comfortable. The bed also has a large storage space, which I absolutely love.
I highly recommend Benson Beds – they’re a very good company. They keep you informed throughout the whole process and send reminders about when your bed will arrive. My bed was delivered right on time.
A big thank you to the staff at Benson Beds Aylesford for making the whole process so easy and stress-free!
12 de marzo de 2026
Respuesta de Bensons For Beds - Aylesford
Ruth Muradzikwa,
We're happy to hear you're satisfied with your comfortable bed and its storage space. It's great to know that you were kept informed throughout the process and that the delivery was on time. Thank you for recommending us and for your kind words about the Aylesford staff!
Team Bensons - Jessica
Vicky at Bensons in Aylesford was…
Vicky at Bensons in Aylesford was extremely helpful and very patient with my 93 year old mother! Service was exemplary.
Delivery guys turned up on time and did a great job.
28 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
Thank you so much for your wonderful review! It’s lovely to hear that Vicky in our Aylesford store was extremely helpful and patient while assisting your 93‑year‑old mother — we’re so glad the service felt exemplary. It’s also great to know the delivery team arrived on time and did a fantastic job.
Megan at Customer Care
Brilliant service all round
Really impressed with the level of service provided from the showroom to the delivery. Delivery personnel were really respectful of my home, the guys were really friendly and professional would fully recommend to anyone looking for a new bed.
3 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
Henry Notley,
We appreciate your fantastic feedback! It's great to know you were impressed with the service, from the showroom to the respectful and professional delivery team. We're delighted you'd recommend us!
Team Bensons
Respuesta de Bensons For Beds - Aylesford
Thank you for your feedback — great to hear our staff were friendly, knew what you were looking for, and showed you the range,
Megan at Customer Care
Very smooth transaction
Very smooth transaction, delivery and collection of old mattress very straight forward.
22 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
Thank you for your lovely review Paul! 😊 We’re so pleased to hear everything went smoothly, from the transaction to delivery and the collection of your old mattress. We really appreciate your feedback,
Megan at Customer Care
Helpful aSSISTANT
Helpful aSSISTANT, who was patient, clearly spoken, with a fount of knowledge and explained the different types of mattresses in an easy understandble way.
21 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
Thank you for your lovely review Mrs Robinson! We’re so glad to hear our assistant was patient, clear, and full of helpful knowledge. It’s great to know the mattress options were explained in an easy‑to‑understand way. We really appreciate your feedback,
Megan at Customer Care
Respuesta de Bensons For Beds - Aylesford
We appreciate you sharing! We are so glad you received excellent service and that professionals completed the installation for you.
Stewart - Team Bensons
Amazing customer service and delivery service.
Really reliable and lovely product. I will always use Bensons for my bedroom furniture.
17 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We're happy to hear that you find our product reliable and lovely. We appreciate your continued trust in us for your bedroom furniture needs.
Purchasing our new bed was an extremely…
Purchasing our new bed was an extremely good experience from our initial visit to the Bensons for Beds Aylesford store through to delivery. Communication through the whole process was excellent.
16 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
We're so glad your experience purchasing your new bed, from your initial store visit through to delivery, was extremely good. It's great to hear the communication throughout was excellent. Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service and delivery…
Great customer service and delivery experience no issues at all from start to finish
13 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
We appreciate your wonderful review! We're so happy that you had a great customer service and delivery experience from beginning to end. Thank you for your positive review Mr Renouf – Lauryn at Customer Care 💜
New mattress and base
Loving the bed and mattress so far very comfortable, bit pricey but what isn't these days.
The bed is good something different to what we've always had but good space for storage.
Staff at the store were very helpful and friendly, defo would go back for future purchases.
15 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We're happy to hear you're loving the comfortable bed and mattress and find the storage space good! We appreciate your feedback and are glad the staff were helpful and friendly.
I am very happy with the bed and…
I am very happy with the bed and mattress. The whole process from speaking to the sale person to delivery etc was seamless. I recommend Benson for beds.
12 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
We're happy to hear that you are very happy with your new bed and mattress. It's great to know that the whole process was seamless. Thank you for recommending us,
Megan at Customer Care
It was simple
It was simple, information clearly provided, talked through the process, no queries and informed & very polite staff members
I look forward to the delivery
7 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
We appreciate your feedback! We're happy to hear that the information was clear, the process was well-explained, and our staff members were very polite. We look forward to your delivery!
Respuesta de Bensons For Beds - Aylesford
We appreciate your positive feedback! We are so glad you enjoyed our great service.
Good product and great service highly…
Good product and great service highly recommended .
10 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
We appreciate your recommendation and positive feedback! We are so happy you enjoyed our great service and good product.
Awful customer service
Awful customer service, I purchased a bed and did there sleep thing and they recommended my mattress but it’s really hard , I called with in the 40 days and was told to persist with it and my body would get used to it I said I didn’t think it would but they fobbed me of and now I’m out of the 40 days and they will do nothing, awful company all they want is your money would never purchase from them again or recommend them to anyone
19 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We’re really sorry to hear about your experience and that your mattress hasn’t been comfortable for you.
This isn’t the level of service we aim to provide, and we understand how frustrating this must feel.
We have already requested your order details so we can look into this for you. Once we have that information, we’ll be able to investigate fully and see what we can do to help.
Thank you for bringing this to our attention — we want to resolve this for you as quickly as possible,
Megan at Customer Care
Great service in shop with good advice…
Great service in shop with good advice particularly with respect to ordering super king size beds and avoiding damaging them as they are pushed upstairs. Solved with a two part zipped together mattress.
2 de febrero de 2026
Respuesta de Bensons For Beds - Aylesford
We're delighted to hear about the great service you received in our shop! It's wonderful that our advice helped you with your super king-size bed purchase and delivery solution. Thanks for sharing!
Excellent service from shop to delivery
I havnt used Bensons for many years to be honest, but this recent experience is worth a review. The team at point of sale in Aylesford, Kent were all knowledgeable and with a professional and light hearted approach. This was backed up by Garry and Kattinde, the delivery drivers who were so good at getting a heavy mattress into position past our newly decorated stairs, walls and landing without a mark. You are kept informed along the way, and of course the new mattress is spot on.
30 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We're happy to hear about your positive experience with our team's knowledge and approach at the Aylesford store. It's great that the delivery team were so careful and efficient, and that you are enjoying your new mattress.
We truly appreciate your feedback.
Megan at Customer Care
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