Assistant Tailee attentive and knowledgeable. I was able to test several mattresses for comfort. She also wrote down bed and mattress sizes, ensuring they matched my bed base. I returned again to stor... Ver más
Localización
Cambiar localización(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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Consulta las opiniones de los clientes
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... Ver más
La empresa ha respondido
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... Ver más
Good clear explaining and no pressure selling. That said we went in for a mattress and came out having bought a new bed and headboard. Both store colleagues were very polite and helpful!
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Aylesford
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, Reino Unido
- 1622478986
4,8
Excelente
335 opiniones
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Pleasant purchasing experience
Tom was very helpful and personable while we bounced around various mattresses he suggested to try to suit our needs. We eventually chose one and Tom set about organising the purchase and delivery arrangements in a very efficient manner.
The mattress was delivered in good time by 'Lord' Larry and his assistant Keltinde ...with good humour and energy! An overall pleasant and stress free experience. Would recommend.
3 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We're glad to hear that you found the perfect mattress with helpful and personable assistance. We appreciate your positive feedback regarding the efficient purchase and delivery. We're delighted you had a pleasant, stress-free experience! Thank you for your recommendation.
Exceptional service
Very helpful staff. Very professional.
Exceptional delivery guys.
25 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We appreciate you sharing your positive experience! We are so glad to hear that our staff and delivery team were helpful and professional.
Very good customer service
Good customer service - as an elderly person I had lots of help with choosing my purchase from sales staff at Aylesford. Stewart provided lots of advice and there was no sales pressure at all. I just bought a divan base and headboard as none of the mattresses suited me but this wasn’t a problem.
Delivery was very smooth as I had a call so I knew what time they would be arriving - both delivery drivers were very pleasant and polite, took their boots off on my new carpet which was lovely!
Very good service from start to finish and would absolutely recommend.
25 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We appreciate your feedback and are happy to hear that you received excellent assistance at Aylesford. We're glad our team provided helpful advice without sales pressure and that the delivery was smooth and respectful. Thank you for recommending us!
Did everything they said they would
No hard sell, delivery frictionless, well
Informed
25 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We're glad you found our team helpful and your delivery seamless. Thank you for your positive feedback; we appreciate it greatly.
Great staff at Aylesford
The staff at the Aylesford, Kent branch are such lovely people, kind and helpful. Vicky made us feel really special. I wouldn’t go anywhere else to buy a bed!
19 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that our staff were kind and helpful and made you feel special.
Great service…
Great service…. The lady who dealt with us made us feel right at home….cant wait for my bed to arrive
17 de enero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We appreciate your feedback and are so glad you felt welcome. We look forward to you receiving your bed and hope you enjoy it!
quality beds and knowledge
The staff in general were nice and not in your face. When Stewart in Aylesford branch did approach, he had good product knowledge, was very concerned we lay on the beds to ascertain the feel and what was correct for us. No product was pushed. He explained the pros and cons of all of the bed types and we told him what we had to have. We felt this was the correct way to shop and an assistant was an assistant. Not hard sell salesman. The other staff made us feel welcome too. Overall very good experience. We always buy from Bensons and will carry on in the future . And there is a lift!
14 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We're happy to hear that you found our staff helpful and appreciated the no-pressure shopping environment. It's great to know that you felt supported in finding the right bed for your needs. Thank you for your continued loyalty!
Easy service. Comfortable mattress
Tried bed in shop as had uncomfortable online mattress purchase. Decided to return online mattress. Bought mattress form Bensons online. Picked suitable date delivery. All good
9 de enero de 2026
Respuesta de Bensons For Beds - Aylesford
We’re delighted to hear everything went smoothly, from trying out options in-store to ordering online and arranging delivery. It’s great to know you found the perfect mattress with us. Thank you for your positive review – Lauryn at Customer Care 💜
Tom is a credit to your company!
Travelled over to Aylesford store after doing some research online for a new bed. Had a good offer on so decided to head over for a look. We were greeted by Tom straight away who asked how we were and asked what we had in mind. We had a rough idea but wanted to test a few mattresses. He explained that he was with another customer but was available should we have any questions. He was very attentive and regularly came over to ask how we were getting on. There was no hard sales push at all. We said we only wanted 2 drawers as the other 2 were lost to bedside tables and he showed us another alternative that had smaller drawers which was perfect. We weren’t keen on the shades in store so he showed us a swatch booklet that we were able to choose from. He listened to us and offered cover should our cats damage the beds. He was friendly, knowledgeable and very attentive. I’ve purchased from Bensons in the past and the quality has always been fantastic.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We’re so glad Tom made your visit such a positive experience! Attentive, friendly service and great advice are exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜
Tom at Aylesford store was helpful and…
Tom at Aylesford store was helpful and knowledgeable of the beds and mattresses. I didn't feel rushed or pushed to make a purchase, he took his time showing me alternative options and explaining the difference in the products
27 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We're happy to hear that our staff member was helpful and knowledgeable, and that you felt comfortable exploring your options. We appreciate you sharing your positive experience. Thank you for your review - Lauryn at Customer Care
Very professional experience
Very professional experience, courteous, helpful and very mindful to provide the best of the product to suit our needs. I love my beds. Thank you Benson.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
Thank you for your lovely feedback Cassie! We’re thrilled to hear you had such a professional and helpful experience and that you’re enjoying your new beds. Your kind words mean a lot to us—thank you for choosing us,
Megan at Customer Care
Respuesta de Bensons For Beds - Aylesford
We’re thrilled to hear our team was helpful! Your feedback means a lot to us and keeps us motivated to deliver the best service every time. 💜 Thank you for your positive review Mark – Lauryn at Customer Care.
Respuesta de Bensons For Beds - Aylesford
Fantastic review Stewart! We’re so glad you had a great in-store experience—thanks for sharing!
Megan at Customer Care
Respuesta de Bensons For Beds - Aylesford
Thank you- This review made our day! We’re delighted you found our team knowledgeable and the service excellent.
We're always here if you need anything further, Megan at Customer Care
From the sales assistant,delivery and…
From the sales assistant,delivery and fixing of the bed was excellent.
16 de noviembre de 2025
Respuesta de Bensons For Beds - Aylesford
We're so happy the sales assistant, delivery, and bed installation were excellent! Thank you for your positive feedback,
Megan at Customer Care
Very helpful store assustant
14 de noviembre de 2025
Respuesta de Bensons For Beds - Aylesford
We appreciate you noting the helpful assistance you received in our store Stephen.
We’re here whenever you need us — thanks for being a valued customer,
Megan at Customer Care
Vicki is extremely customer centric and…
Vicki is extremely customer centric and took the time to explain the different mattresses in detail, leaving me feeling comfortable with the choices and decision making.
It was due to her service levels and competitive price offers that I purchased 4 mattresses in the space of 1 week from Bensons. Still very happy with my purchases after 4 months, including being able to have a great night's rest on any of the beds.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We're happy to hear that you found the explanations helpful and that your needs were well taken care of. We appreciate your positive feedback,
Megan at Customer Care!
They were exexcellent service
They were excellent from start to delivery
30 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We are so happy to hear that you had an excellent experience from the beginning to the delivery! We appreciate your positive feedback,
Megan at Customer Care!
Respuesta de Bensons For Beds - Aylesford
Thank you so much for your kind words! We're thrilled to hear you had a brilliant experience and that our service exceeded expectations — 110% is high praise, and it means the world to us.
If there's anything else we can help with, we're always here for you,
Megan at Customer Care
Very good delivery
Very good delivery, on time, and great to get the phone call with half an hrs notice of delivery, so you dont have to wait in all day..
24 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Aylesford
We're happy to hear that you had a good delivery experience and that you were informed of the delivery time. We appreciate you taking the time to leave us feedback,
Megan at Customer Care
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