We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure w... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the reh... Ver más
La empresa ha respondido
Friendly and informative service and quick and efficient delivery. I am very happy with our new bed and would definitely use Bensons again.
La empresa ha respondido
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Basingstoke
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, Reino Unido
- 1256336208
4,7
Excelente
392 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
This review relates to the delivery…
This review relates to the delivery process only . The in-store buying process was very good.
Delivery was on time - the issue was with one of the delivery men. His attitude was way below an acceptable standard - surly, unfriendly and a very poor advert for your Company.
He was asked to attach a headboard to the bed being delivered - I had to confirm it had been bought from Bensons before he grudgingly did the minor work. However it was only after they had left that I realised he had put the headboard on upside down !
If he doesn’t want to do this work then he should find something else, maybe not customer-facing. A very poor link in an otherwise good experience.
13 de diciembre de 2025
Respuesta de Bensons For Beds - Basingstoke
We regret to learn of the delivery experience and the unprofessional behaviour. Thank you for bringing this to our attention. We'll address this to improve our service.
Excellent service in Basingstoke.
I visited Bensons for beds in Basingstoke to enquire about an odd size hybrid mattress. Although Lucy had none that would be suitable, she trawled the Internet searching for one. The result was she put me in touch with a company in Glasgow, who manufacturer bespoke mattresses to order. Result! Lucy was polite, friendly and extremely efficient, she's one to hold on to for sure. Just in case someone in management is reading this, give Lucy a pay rise and increase your commission payments!
2 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Basingstoke
We appreciate you taking the time to share your positive experience. We're happy to hear that our colleague went the extra mile to assist you in finding a solution for your specific needs. We value your feedback!
Thank you, Team Bensons - Jess
The experience was good.
24 de noviembre de 2025
Respuesta de Bensons For Beds - Basingstoke
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
If you want superior customer service
If you want superior customer service, regular updates and friendly staff then go to Bensons for Beds. Wonderful courteous staff and delivery personnel. Can highly recommend.
24 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Basingstoke
Thank you for the amazing feedback! 🌟 We’re thrilled you had such a positive experience with our team and delivery crew. Superior service and friendly support are what we aim for—thanks for recommending us- Megan at Customer Care
Our needs were listened to and met.
Marie was welcoming and listened to our needs. She never tried to push for a sale.
22 de noviembre de 2025
Respuesta de Bensons For Beds - Basingstoke
We’re so pleased Marie made you feel welcome and supported without any pressure. We’ll be sure to share your kind words with her!
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Respuesta de Bensons For Beds - Basingstoke
We’re so happy to hear your delivery was friendly and efficient! It’s great to know everything went smoothly and you’re happy with the service. 💜
Thank you for your positive review – Lauryn at Customer Care
Great experience with the knowledge of…
Great experience with the knowledge of the sales executive
18 de noviembre de 2025
Respuesta de Bensons For Beds - Basingstoke
We're glad you had a great experience with us Derek. It's wonderful to hear the sales executive's knowledge was helpful to you. Thanks for your feedback,
Megan at Customer Care
The sales assistant was confident when…
The sales assistant was confident when speaking to me which in turn reassured me in spending the amount of money that I spent on a new mattress.
16 de noviembre de 2025
Respuesta de Bensons For Beds - Basingstoke
We're happy to hear that the sales assistant's confidence helped you feel secure about your mattress purchase. Thank you for sharing your positive experience with us,
Megan at Customer Care
Very informative assistant in the shop
Very informative assistant in the shop
Showed us all the options with no pressure to pick any particular mattress
Delivery team were excellent and very efficient
15 de noviembre de 2025
Respuesta de Bensons For Beds - Basingstoke
We're pleased to hear that our assistant was informative and helpful, and that you felt no pressure during your selection. We appreciate your positive feedback about our delivery team's efficiency!
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
The young lady was very patient with…
The young lady was very patient with both of us
15 de noviembre de 2025
Respuesta de Bensons For Beds - Basingstoke
We're glad to hear that you had a positive experience Roger. Thank you for letting us know about the service you received!
Hope to see you again in the future,
Megan at Customer Care
Had an atrocious experience shopping…
Had an atrocious experience shopping here. After expressing that we wanted to be left alone to look over items ( albeit it a bit tersly) the sales person to start screaming and shouting ina unhinged manner leaving me in tears. When we visited Dreams ( where we had a much nicer experience) their staff told us that they had seen several customers who had had a similar experience from who is turns out was the stores manager. It is a bit disturbing that a competitor was able to accurately describe the managers behavior before we had disclosed what had happened. Very much recommend dreams, over Bensons. Would absolutely never purchase from Bensons. I did try to complain via email to the company but heard no response so have had to publish it here instead. ( I will say the female member of staff who greeted us was lovely and likely would have got a sale out of us had we just been left alone to browse)
9 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Basingstoke
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the distressing situation you encountered during your visit. This is absolutely not the level of service we aim to provide, and I completely understand how upsetting this must have been for you.
I want to assure you that we take matters like this very seriously. I will be escalating your comments to the appropriate senior management team for a full investigation.
While I’m pleased to hear that one of our team members made a positive impression, it’s clear that your overall experience fell far short of expectations. We appreciate you bringing this to our attention, and I’d welcome the opportunity to speak with you directly so we can better understand what happened and take appropriate action. We hope that in the future you allow us the opportunity to put this right and make it up to you.
Thank you again for your feedback, and I’m truly sorry for the upset caused,
Megan at Customer Care
Easy to choose mattress
Easy to choose mattress, able to try. Staff very helpful.
Delivery was great. Old mattress taken away for recycling and new one unpacked and placed on bed. No mess.
15 de octubre de 2025
Respuesta de Bensons For Beds - Basingstoke
Thank you for your review Marlene. We are so happy to hear the service in store and delivery were great. We appreciate your positive comments.
– Lauryn at Customer Care
Bensons for beds a mattress slumberland…
I purchase a mattress slumberland premier support Firm.£999.00
how every it not the same as one tested in shop it so hard its causing me pain and can not sleep on it, The customer service team do not care they just go on about comfort guarantee 40 night which will cost me 10 percent and if i choose a cheap mattress they keep the difference plus i pay for delivery.
Bensons for beds are on the scam or just don't care the shop manager in Basingstoke was excellent and delivery was great shame about product and CS
6 de noviembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Basingstoke
We’re very sorry to hear that the mattress isn’t meeting your expectations. We understand how frustrating this must be. I can see we have arranged for a technician to inspect your mattress and look forward to reaching a resolution. We appreciate your honesty and will work to improve both our product experience and customer care.
Kind regards,
Lauryn at Customer Care
Respuesta de Bensons For Beds - Basingstoke
Thank you for your feedback! We're so glad to hear you're happy with your ottoman base. We aim to offer both quality and comfort, so it's great to know it's made a positive impression. If you ever need anything else or have questions, we're always here to help!
Megan at Customer Care!
Great customer service
Went to the Basingstoke branch for some advice on mattresses! Lucy could not have been more helpful!!
20 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Basingstoke
We're happy to hear that you found our team member in Basingstoke so helpful with your mattress advice! We appreciate you taking the time to share your positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Knowledgeable and courteous staff
The member of staff was knowledgeable and courteous and provided us with options and prices for the items required. Unfortunately the exact items required cannot be delivered within our time frame but we have chosen an alternative. We have yet to receive delivery so I cannot comment further.
14 de octubre de 2025
Respuesta de Bensons For Beds - Basingstoke
Thank you for your thoughtful review! We're so pleased to hear that our team member was knowledgeable and courteous, and that you were given clear options and pricing.
We're sorry the original items couldn’t be delivered within your timeframe, but we hope the alternative works out perfectly. We look forward to hearing your thoughts once delivery is complete, Megan at Customer Care
Good selection of mattresses and…
Good selection of mattresses and knowledgeable staff.
15 de octubre de 2025
Respuesta de Bensons For Beds - Basingstoke
Thank you for your feedback! We're glad you found a great selection and that our staff were knowledgeable and helpful. We hope you found the perfect mattress and enjoy many restful nights ahead!
Sleep well,
Megan at Customer Care!
Range of beds and mattresses to choose…
Range of beds and mattresses to choose from prices reasonably. Staff member was patient helpful
15 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Basingstoke
Thank you for your feedback! We're glad you found a good range of beds and mattresses at reasonable prices, and that our staff member was patient and helpful. We hope you found just what you were looking for, Megan at Customer Care
Great team
As always,the staff are welcoming and leave you to browse,no hard sales tactics.
Wether your pillows,mattress protectors to a full bed ensemble,they leave you to decide,and help with advice when asked!
16 de octubre de 2025
Respuesta de Bensons For Beds - Basingstoke
Thank you for your lovely feedback! We're so glad you felt welcomed and free to browse without pressure. Whether it's pillows or a full bed setup, we're always here with helpful advice when you need it!
Sleep well,
Megan at Customer Care
From the sales people in the shop to…
From the sales people in the shop to delivery I can't fault Bensons. I will be recommending Bensons to my friends.
10 de octubre de 2025
Respuesta de Bensons For Beds - Basingstoke
We're happy to hear that you had such a positive experience with our sales team and delivery service! Thank you for recommending us to your friends; we appreciate it!
Take care,
Megan at Customer Care⭐
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.