i did not get to excited as i have has 3 beds from you and the matress on each one ended up faulty and had to be returned ,exchanged / refunded . if it happens to this one i have now ,i will n... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... Ver más
La empresa ha respondido
Our new king-size divan bed was delivered exactly at the time and date we were given. Two very cheery chaps set up the bed for us and removed all packaging - the whole delivery was done within 3 to 4... Ver más
La empresa ha respondido
Knowledgeable sales man. Quick delivery date. Mattress delivered by two helpful men. Put in upstairs room. Plastic wrapping intact & box left on van. Very pleased with price & quality of tempur mat... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Bristol Imperial
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, Reino Unido
- 1179642525
4,7
Excelente
262 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Best mattress we have ever bought
Best mattress we have ever bought , so comfortable , the sales assistant who we dealt with to check out mattresses was do helpful, we then bought online following our visit, would highly recommended
25 de enero de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you so much for the wonderful feedback! We’re thrilled to hear it’s the best mattress you’ve ever bought and that it’s so comfortable. Great to know our sales assistant was helpful during your visit and that ordering online worked smoothly afterwards. Thanks for the recommendation — it really means a lot to us!
Fantastic
From the very knowledgeable salesman in the Imperial Park (Bristol) store to the very courteous delivery drivers. Was kept up to date on delivery throughout. Excellent experience all round.
11 de abril de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Lovely to hear! From knowledgeable in‑store advice to courteous delivery and great communication — that’s exactly what we aim for ⭐
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist
Chloe at benson for beds brislington is fantastic!
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but was honest about quality and durability. She even helped us take it to our vehicle.
15 de abril de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you so much for the fantastic feedback! We’re delighted to hear Chloe at our Brislington store provided such knowledgeable, honest, and efficient support. Staying within budget while being clear about quality is exactly what we aim for — we’ll be sure to pass on your kind words to her.
Thanks again for your support — we truly appreciate it,
Megan | Customer Care Specialist💜
Knowledgeable sales man.
Knowledgeable sales man.
Quick delivery date.
Mattress delivered by two helpful men. Put in upstairs room. Plastic wrapping intact & box left on van.
Very pleased with price & quality of tempur mattress.
5 de abril de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you for such a great review! 😊 We’re delighted to hear our knowledgeable salesperson helped you find the right mattress, and that delivery was quick and smooth. It’s wonderful to know our delivery team took such good care, and we’re especially pleased you’re happy with the price and quality of your Tempur mattress. Enjoy many comfortable nights ahead,
Megan | Customer Care Specialist✨
Arrived on time mattress put where…
Arrived on time mattress put where required and extras delivered. Great service.
5 de abril de 2026
Respuesta de Bensons For Beds - Bristol Imperial
We're delighted to hear that your mattress arrived punctually, was placed as needed, and that the extras were delivered! We appreciate your feedback!
Great customer service providing good…
Great customer service providing good advice.
5 de abril de 2026
Respuesta de Bensons For Beds - Bristol Imperial
We appreciate your great feedback! 😊 We're so glad you received good advice and found our customer service helpful.
Excellent service from Spencer who…
Excellent service from Spencer who helped us pick the perfect bed for our needs and budget. Also Marcus who was helpful and friendly when sorting our order
31 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you for the lovely feedback! 😊 We’re delighted to hear Spencer helped you find the perfect bed to suit your needs and budget, and that Marcus was friendly and helpful in sorting your order. We’ll be sure to pass on your kind words to them both,
Megan | Customer Care Specialist⭐
Excellent service, excellent quality!
My experience with Bensons was fantastic from start to finish. Tracey was excellent on the day helping me pick my bed and additions. Delivery was set up for the following week. 2 days later I saw the price had reduced by almost £400. A quick call to Bensons and within an hour, Lewis had sorted out a refund to match the lower price and held the same delivery date - even got the price of the protection down in line with the new price! Day of delivery went smoothly, they arrived at the earlier end of my time slot and had everything unpacked, put together and tidied away within 90 minutes. Absolutely thrilled with my new bed which is gorgeous and excellent quality!
25 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Bristol Imperial
Wow — what an amazing review! 😊 We’re thrilled to hear Tracey helped you find the perfect bed, and extra glad Lewis could quickly sort out the price match and refund for you. It’s great to know delivery was smooth, efficient and right on time too. Enjoy your gorgeous new bed — here’s to many comfy nights ahead,
Megan | Customer Care Specialist💜
TV bed came without a TV
The tv I ordered was not with the delivery, I now have to wait another week to receive it! Also the head if the bed was damaged and has to be replaced.
25 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Bristol Imperial
We regret that your TV was missing from your order when this was placed and that the headboard arrived damaged. We appreciate your feedback and will look into these issues.
Great service really looked after us
16 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you for the lovely feedback Suzanne! We’re so glad you felt well looked after — it means a lot to us!
Sleep well,
Megan at Customer Care💜
Great Company
The staff in the Bristol store were both helpful and knowledgeable. Bensons for Beds kept us informed on the delivery date and the delivery staff were also helpful and courteous.
14 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
That’s lovely to hear — sounds like the Bristol team and our delivery crew had everything spot‑on! 😊 Thanks so much for the great feedback. If you need anything else, we are always here to help,
Megan at Customer Care
Benson for peace of mind
Very professional when in the store and answered all the question that we asked. Delivery was great as the day it was coming wasn't good for us so changed the date to suit us. Had a phone call to say when the will be there and put it in the room where required.
14 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
John Holder,
We appreciate your feedback! We're happy to hear that our team was professional and thorough in answering your questions. It's great that we could accommodate your delivery date change and that the team placed the item in your preferred room.
Team Bensons - Jessica
Very happy with our new mattress.
Very happy with our new mattress.
Its so comfortable and feels very luxurious. We have slept like logs.
12 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
So happy to hear you’re loving your new mattress! 🛏️✨ Comfy, luxurious, and giving you sleep-like-a-log nights — that’s exactly what we love to hear,
Megan at Customer Care
The drivers Nathan and Tom were very…
The drivers Nathan and Tom were very helpful and friendly
8 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you so much for your lovely review! I’m really pleased to hear that Nathan and Tom were both helpful and friendly during your delivery. I’ll be sure to pass your kind comments on to them — they’ll really appreciate it!
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Marcus was helpful and efficient
Marcus was helpful and efficient, as well as his colleague.
7 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Thank you for your lovely review! We’re really pleased to hear that Marcus was helpful and efficient, and that his colleague provided great support as well. We truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, please let us know,
Megan at Customer Care
Sharon was very…
Sharon was very knowledgeable,informative, helpful, polite and made the whole process so easy.
5 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Rachel,
We appreciate your feedback! We're so glad to hear that our team member was knowledgeable, informative, and helpful, making the process easy for you.
Team Bensons
Fantastic in every way Bensons highly recommended …
Meeting Sharon in store was the start extremely helpful in every way The delivery was made excellent they were very good they even vacuumed the floor I have had two nights sleep so far it’s excellent very happy with everything from start to finish highly recommended
6 de marzo de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Mr Woodland,
We're so happy to hear that your experience, from meeting our team member to the excellent delivery and even the vacuuming, was great. It's wonderful you're happy with everything and your sleep. We appreciate your recommendation!
Team Bensons
Arranged a delivery date
Arranged a delivery date, had messages giving times of arrival and it turned out it was never coming.
Nobody could tell me why and when asking for a refund they just sent me a message with another date saying “great news, your bed is coming early”. It was 3 weeks late. Wasted a day of my time. I had to do all the chasing and in total took 16 weeks.
I ordered a bed from somewhere else and got it in 5 days
16 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Bristol Imperial
Andrew Dobson,
We regret to hear about the issues you experienced with your bed delivery. We apologize for the delays, the inaccurate arrival times, and the time you invested in resolving this. We'll review what occurred to prevent similar situations in the future. Thank you for your feedback.
Team Bensons
From the team within the store to the…
From the team within the store to the delivery team Bensons were very helpful. They did exactly what they promised
22 de febrero de 2026
Respuesta de Bensons For Beds - Bristol Imperial
Really appreciate your feedback! Delighted that everyone—from the store to the doorstep—kept their promises and looked after you so well.
We truly appreciate your feedback.
Megan at Customer Care⭐
Respuesta de Bensons For Beds - Bristol Imperial
We’re really pleased to hear you received excellent service 😊
Looking forward to seeing you again!
Megan at Customer Care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.