Good service from going into the store to choose my bed.Kept up to date on the progress of my bed by the manufacturers.Given a delivery date.Van drivers notified me of arrival time on the day of my de... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR Castleford, Castleford, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great customer service from the staff in the shop ( Steve) talked us through lots of mattresses and we finally picked one, looking forward to a better nights sleep 😴 Thank you for your help & advic... Ver más
La empresa ha respondido
Buying the bed at Junction 32 retail park was excellent. Kieran the salesman was excellent, friendly and helpfull but the delivery guys not so much. Virtually threw the bed into the house, l was told... Ver más
La empresa ha respondido
The salesman Jim at Castleford was informative but not pushy. We were able to take our time in trying the mattresses, narrowing down our preferences. We must have been about 90 minutes trying then spe... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Castleford
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit F6b/8 Junction 32 Outlet Village, Tomahawk Way, WF10 4FR, Castleford, Castleford, Reino Unido
- 1977558010
4,8
Excelente
374 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Walked in and was greeted by Jim who to…
Walked in and was greeted by Jim who to either leave us alone to try the mattresses on our own, or he offered to show us different types of mattresses, ie natural fibres, gel, memory foam etc. Jim was very knowledgeable and explained everything in detail answered our questions, took us through the mattress pressure machine to find our perfect mattress. Sorted the delivery out for us to a date suitable for us.
2 de octubre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Castleford
We're happy to hear that you enjoyed your experience. We appreciate that our team member was knowledgeable and helpful in guiding you to find the perfect mattress. Thank you for sharing your positive feedback, Megan at Customer Care,
Friendly and knowledgeable and great…
Friendly and knowledgeable and great service in store
20 de septiembre de 2025
Respuesta de Bensons For Beds - Castleford
We're happy to hear you found our service great and our staff friendly and knowledgeable! We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
We went into store and spoke to Kieran
We went into store and spoke to Kieran, who could not have been more friendly. We would definitely recommend this store at Junction 32 Castleford.
20 de septiembre de 2025
Respuesta de Bensons For Beds - Castleford
We're happy to hear that you had a friendly experience in our store. We appreciate your recommendation for our Junction 32 Castleford store and thank you for your positive feedback.
Thank you,
Lauryn at Customer Care.
Amazing customer service
Steve at the Junction 32 store was amazing. We went in with a particular mattress in mind but Steve helped us further by checking that this met our requirements taking time to discuss the benefits of alternative options. It was truly fantastic service. Well done Steve!
24 de agosto de 2025
Respuesta de Bensons For Beds - Castleford
We're happy to hear that you had such a positive experience at our Junction 32 store! It's great to know that our team member provided fantastic service by helping you explore the best mattress options for your needs. Thank you for your feedback, Megan at Customer care
From ordering to final delivery…
From ordering to final delivery excellent communication.. sms .. email.. phone calls 10/10
20 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Castleford
We're happy to hear that you had such a positive experience with our communication throughout the ordering and delivery process. Thank you for your perfect review, Megan at Customer Care
Sales person
Jim the sales person was very knowledgeable about the products and advised us on all the different types of mattress, he was very patient when we were trying beds out. A credit to the company!
19 de agosto de 2025
Respuesta de Bensons For Beds - Castleford
We appreciate you taking the time to share your experience. We're glad to hear that our sales person was so helpful and patient in guiding you to the right mattress.
Take care, Megan at Customer Care
Friendly staff
Friendly staff, excellent demonstration of bed types, very smooth process.
Steve was very helpful and supportive.
19 de agosto de 2025
Respuesta de Bensons For Beds - Castleford
We appreciate you sharing your experience. We're happy to hear our staff was friendly and demonstrated the bed types well, making the process smooth and supportive. Take care, Megan at Customer Care
Kieron was great in store
Kieron was great in store. Spot on service, warm, friendly and great price.
25 de julio de 2025
Respuesta de Bensons For Beds - Castleford
Thank you for your kind words! We're thrilled to hear that Kieron provided you with outstanding service and a great deal. We strive to create a warm and friendly experience for all of our customers. We appreciate your business and look forward to seeing you again soon!
Respuesta de Bensons For Beds - Castleford
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our products and services. We strive to provide the best for our customers and we appreciate your support, Megan at Customer Care
A visit to Bensons for beds at Castleford.
When we visited the store we were greeted by Jude who asked us what we were looking for and then we were invited to try the test bed to help determine what type of bed would be best for us. Jude then advised us which beds we should try, we were left to try them in our own time under no pressure. when we picked a bed she sorted out the paperwork and arranged a delivery date which happened on time. It was a pleasant experience and not the chore that I was expecting.
30 de junio de 2025
Respuesta de Bensons For Beds - Castleford
Thank you so much for your kind words! We are glad that Jude provided you with excellent customer service and helped make your bed shopping experience stress-free. We always strive to provide a comfortable and pressure-free environment for our customers. We hope you enjoy your new bed and thank you for choosing our store, Megan at Customer Care
Excellent Service
The overall experience from start to finish has been so easy and pleasant. Kieran had great communication, expertise and was really friendly and helpful.
Delivery guys - Constant communication from Colin. All in all - Excellent service. THANK YOU
11 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Castleford
Thank you for taking the time to share your positive experience with us! Our team takes pride in providing exceptional service, and we're thrilled to hear that you had a pleasant and easy experience. We will pass along your kind words to Kieran and Colin. Thanks again for choosing us, Megan at Customer Care
They were polite friendly helpful very…
They were polite friendly helpful very good priced item would recommend to friends and family thank you
3 de julio de 2025
Respuesta de Bensons For Beds - Castleford
Thank you for your kind words! We strive to provide excellent customer service and competitive prices. We appreciate your recommendation and look forward to seeing you and your loved ones again in the future, Megan at Customer Care
Great Service
Beth was brilliant at the castleford branch and really assisted me and was not pushy.
When I decided to purchase Beth was away but Kieran assisted and again can’t fault him
Brilliant service
29 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Castleford
Thank you for the feedback! We're delighted to hear that both Beth and Kieran provided excellent service at our Castleford branch. We pride ourselves on our helpful and non-pushy approach, and we're glad that it made a positive impression on your purchasing experience. We appreciate your business and hope to see you again soon, Megan at Customer Care
Very polite,knowledgeable and helpful…
Very polite,knowledgeable and helpful staff,making choosing the correct mattress and divan a pleasure.
16 de junio de 2025
Respuesta de Bensons For Beds - Castleford
We're delighted to hear that our staff's knowledge and politeness made selecting your mattress and divan such a positive experience for you. Thank you, Megan at Customer Care.
Great customer assistant
Great customer assistant, Jude?
Extremely knowledgeable and she didn’t hassle
16 de junio de 2025
Respuesta de Bensons For Beds - Castleford
We're happy to hear that our assistant's knowledge was helpful and that you felt no pressure. Thanks for your positive feedback! Take care, Megan at Customer Care
Steve was really good
Steve was really good. Explained everything & ensured we had what we needed.
14 de junio de 2025
Respuesta de Bensons For Beds - Castleford
We're happy to hear that the explanation was helpful and that you had everything you needed. Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Great services very helpful always help…
Great services very helpful always help us when we needed them for questions.
11 de junio de 2025
Respuesta de Bensons For Beds - Castleford
We appreciate your kind words Mr Banks! We are very happy to hear that our services were helpful and that we could answer your questions when needed. Take care, Megan at Customer Care
Fabulous service
Fabulous service, Jude & Kieren couldn't have been more helpful (at junction 32 Castleford) Highly recommend. Can't wait for my new bed😍🤩
27 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Castleford
We're happy to hear that you had such a positive experience with us Joanne! We appreciate your recommendation and are so glad our team helped you with your perfect bed. Sleep well, Megan at Customer Care
A great experience 🛏
What a helpful advisor, Steven gave me all the advice I needed for the right purchase. So glad I called in. Straight forward and friendly assistance.
26 de mayo de 2025
Respuesta de Bensons For Beds - Castleford
We appreciate you sharing your experience! We're so glad to hear that you received helpful and friendly assistance, making your purchase straightforward. Thank you for choosing us and we hope to welcome you back in the future, Megan at Customer care
Great experience
Excellent service from the store and Kieran who made the whole process 5 out of 5. Called in during the sale weekend and left with an order for a divan base, 2 wardrobes and a chest of drawers. Kieran provided a very professional, and friendly, experience and to leave the store feeling delighted with my purchase and that I am in safe hands is worth a great deal. Quite a lot of after sale emails to work through but all very professional and informative.
26 de mayo de 2025
Respuesta de Bensons For Beds - Castleford
We're happy to hear that you had a positive experience! It's great to know that the service you received was excellent and that you are delighted with your purchase. We appreciate your feedback and hope you love your new orders, Megan at Customer care
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.