Bensons For Beds - Exeter Stone Lane Retail Park Opiniones 

80
TrustScore: 4.5 sobre 5

4,7

Unit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH Exeter, Devon, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First class service from start to finish ,great selection of beds and mattresses to choose from and the knowledgeable staff to help us make the correct choice. Follow up after placing the order has a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The experience in the showroom was first class - friendly and welcoming staff who were not pushy but offered help /information when we needed it.We walked around, trying out different mattresses and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just arrived is our new bed from Bensons for Beds. John in the Exeter store could not have been more helpful. He gave us excellent advice on the right mattress and advised us on different headboards t... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Exeter Stone Lane Retail Park

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH, Exeter, Devon, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

80 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(80)

26.103 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Efficient at each stage

15 de agosto de 2026
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Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

"Thanks for your review! We're happy to hear that our efficiency has made a positive impact on your experience. We strive to exceed expectations at every step for our valued customers. Thank you for choosing us!"

Valorada con 5 estrellas sobre 5

Big selection in store and vert helpful…

Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the assembly service and the guys who delivered were very good and took away all packaging.

15 de agosto de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

Thank you for your kind words! We pride ourselves on our wide selection and helpful staff, without any pushy sales tactics. We strive for clear pricing and excellent communication from the store to your door. Our delivery team is trained to be polite and punctual, and we're glad you were pleased with the assembly service. Thank you for choosing us!

Valorada con 5 estrellas sobre 5

First class service from start to finish

First class service from start to finish ,great selection of beds and mattresses to choose from and the knowledgeable staff to help us make the correct choice.
Follow up after placing the order has also be first class and the delivery team also needs special mention, many thanks

18 de julio de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're so pleased to hear about your first-class experience from start to finish! It's wonderful that you found a great selection of beds and mattresses, and that our knowledgeable team helped you make the correct choice. We're also delighted that the follow-up and delivery team provided excellent service. Thank you for your kind words!

Team Bensons

Valorada con 5 estrellas sobre 5

The service is 1st class

The service is 1st class

4 de julio de 2026
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Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We are so happy to hear that our service met your expectations and provided a first-class experience. We truly appreciate your kind words.

Valorada con 5 estrellas sobre 5

I recently purchased a mattress from…

I recently purchased a mattress from this company, and the entire experience exceeded my expectations. From the ordering process (a big thank you for Steve from Exeter branch, very knowledgeable and helpful)to delivery guys(John and Mark) everything was smooth, professional, and hassle-free.
The mattress itself is incredibly comfortable and provides excellent support. I've noticed a significant improvement in my sleep quality since using it, and I wake up feeling much more rested.
I would highly recommend this company to anyone looking for a high-quality mattress and excellent customer service. Thank you for making the purchase experience so easy and enjoyable!

4 de julio de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team provided such knowledgeable and professional service, making your purchase so easy and enjoyable. We're delighted you're enjoying improved sleep quality.

Team Bensons

Valorada con 5 estrellas sobre 5

john was very helpful and understood…

john was very helpful and understood what we wanted. So it was painless and easy.

30 de junio de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're so pleased our team member was helpful and understood your needs, making your experience easy and painless. Thank you for your kind feedback!

Team Bensons

Valorada con 5 estrellas sobre 5

Mattress purchase from Exeter Store

The staff at the Marsh Barton, Exeter store were all friendly and helpful, especially John, who was most understanding, helpful and patient during our mattress selection, purchase, etc.
We were kept up to date, by e-mails, with the progress of our order, and the expected delivery date.
The delivery team contacted us, by phone, fifty minutes before arrival, and we're most careful and considerate throughout the delivery process, even removing their shoes before entering our home, as it had been raining.

11 de junio de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're so pleased to hear about your positive experience with us! It's wonderful that our team provided such helpful and patient service, and that your delivery was handled with such care and consideration. Thank you for your kind feedback!

Team Bensons

Valorada con 5 estrellas sobre 5

Very smooth service all the way…

Very smooth service all the way through. Nothing too much trouble definitely use Benson beds again

21 de mayo de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're so pleased you had a smooth experience and found nothing too much trouble. We appreciate your loyalty!

Team Bensons - Jess

Valorada con 5 estrellas sobre 5

Jo explained the mattress test…

Jo explained the mattress test thoroughly and patiently took us through the process.
Afterwards she didn't attempt to direct us to the most expensive mattress, but did help us choose the mattress which best suited us.
We made a purchase as a result :)

15 de mayo de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We are so pleased to hear about your positive experience with our mattress test. It's wonderful that our team helped you find the perfect mattress without pressure. Thank you for your feedback!

Team Bensons - Jess

Valorada con 5 estrellas sobre 5

New bed purchased

Great service

13 de abril de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're very pleased to hear you were happy with our service.

Valorada con 5 estrellas sobre 5

Great experiene

Great experience from buying the bed in the shop through to delivery.

The colleagues in the store said hi as we entered and were friendly, but we're not pushy at all, they helped us find the right bed for us, in our price range and respected our budget.

I really liked the call on delivery day and delivery window. Delivery drivers were great too

3 de mayo de 2026
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Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're happy to hear that you had a great experience, from the shop to delivery! It's great our colleagues were friendly and helpful without being pushy, and that you appreciated the delivery updates. Thank you!

Team Bensons

Valorada con 5 estrellas sobre 5

Easy experience from start to finish

Good and easy experience from the showroom to delivery. Staff in the showroom were welcoming friendly and helpful. Was kept up to date with progress during the manufacturing stage with both email and text. Received a phone call on the morning of delivery, and could track the delivery drivers from the text message link. Drivers were friendly and helpful. Great experience overall, thank you.

30 de abril de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're happy to hear that you found your experience so easy, from the showroom to delivery! It's great to know our staff were welcoming and helpful, and that you were kept updated throughout. Thank you for your positive feedback!

Team Bensons

Valorada con 1 estrellas sobre 5

Terrible after sale service

The original order for king size adjustable bed in February was incorrect and it took several visits to the store for the staff member to realise it was wrong and reorder on 1 March however even then the wrong mattresses were ordered which wasn’t picked up until the beds were delivered the end of April. The assistant Manager in the store has now taken over but has had to reorder the correct item which will take another 6 weeks to arrive We are now left having to sleep on extremely uncomfortable mattress whilst we wait for the correct order. I would never shop with Benson for Beds again

28 de febrero de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We’re truly sorry for the prolonged issues with your order and for the distress this has caused. It’s clear that mistakes were made at multiple stages, and this is not the experience we want any customer to have. We understand how frustrating it must be to be left using an unsuitable mattress while waiting for the correct order to arrive. The Assistant Manager has now taken ownership to ensure the correct items are delivered, but we appreciate this does little to ease the inconvenience you’re facing now. Please accept our sincere apologies, and thank you for your patience while we work to put this right.

Valorada con 5 estrellas sobre 5

Terrific Team at Bensons

Josh, the Bensons sales team member in Exeter, was excellent and gave us all the advice we needed to get the bed and mattress that were best for us. Another lady in the team also enabled a faster delivery and the Benson’s delivery team of Jacob and Bradley were terrific too, putting the bed together for us and getting a mattress up a very tight spiral staircase. We would highly recommend them.

26 de abril de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

Thank you for the wonderful review! 😊 We’re thrilled Josh and the Exeter team helped you find the perfect bed, and big kudos to Jacob and Bradley for conquering that spiral staircase! Thanks so much for the recommendation—sleep well,
Megan | Customer Care Specialist✨

Valorada con 5 estrellas sobre 5

An absolute delightful experience!

An absolute delightful experience!
John was very meticulous in covering all aspects of our needs and expectations. Upon ordering, Steve thoroughly fine-tooth comb all the specs and delivery.
All in all, very happy with my purchase and a pleasure to have met such a dynamic duo, thank you.

17 de abril de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We’re thrilled you had such a delightful experience and that John and Steve took such great care to cover every detail and expectation. A true dynamic duo making bed buying a pleasure from start to finish!
Thank you for your positive review - Lauryn at Customer Care 💜

Valorada con 5 estrellas sobre 5

5* service thankyou Bensons for Beds

5* service for showroom experience, quality and comfort of the mattresses and the delivery experience.

11 de abril de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

We're happy to hear that you had a wonderful showroom and delivery experience and that you are enjoying the quality and comfort of our mattresses. Thank you for your feedback.

Team Bensons

Valorada con 5 estrellas sobre 5

We were allowed to make our decisions…

We were allowed to make our decisions without being pressed or crowded by the sales person. When we wanted some advice we aked and it was given in a profesional,courteous and knowledgable way.

6 de abril de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

Lovely feedback! Relaxed browsing with knowledgeable, courteous advice — exactly how it should be 🙌
- Megan | Customer Care Specialist

Valorada con 5 estrellas sobre 5

New Bed

Just arrived is our new bed from Bensons for Beds. John in the Exeter store could not have been more helpful. He gave us excellent advice on the right mattress and advised us on different headboards too. Delivery was easy and we were well informed of our timeslot. Excellent customer service would definitely recommend.

28 de marzo de 2026
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

Thank you for the lovely review! 😊 We’re delighted to hear John and the Exeter team provided such helpful advice, and that delivery was smooth with clear updates. Excellent customer service is exactly what we aim for — thank you for the recommendation and enjoy your new bed,
Megan | Customer Care Specialist✨

Valorada con 5 estrellas sobre 5

Great company from start to finish

Great company from start to finish , helpful in the Exeter showroom and the delivery was great too, highly recommend.

23 de marzo de 2026
Opinión espontánea
Logotipo de Bensons For Beds - Exeter Stone Lane Retail Park

Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park

Thank you for leaving this review for us Kelly! We’re so pleased to hear you had a great experience from start to finish. Lovely to know the Exeter team and delivery crew both made things easy. We really appreciate the recommendation,
Megan at Customer Care🌟

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