I came in to the Exeter store this afternoon with my dad to find a new mattress and bed frame for him. He is having to move house unexpectedly to be closer to family due to a severe illness. The movin... Ver más
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Localización
Cambiar localizaciónUnit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH Exeter, Devon, GB
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Consulta las opiniones de los clientes
The staff in the store where we made our purchase were outstanding in every way, the customer service was all you could wish for, and a suitable deal was reached in consideration of the sum of money i... Ver más
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Big selection in store and vert helpful staff with no pushy selling. Clear pricing and good communication throughout from store to door. Delivery staff very polite and punctual. We opted for the as... Ver más
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New bed just been delivered. Excellent service and crew polite and respectful. Whole experience of buying a new bed from Benson Beds has excellent.
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Información sobre la empresa
Sobre Bensons For Beds - Exeter Stone Lane Retail Park
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Stone Lane Retail Park, Marsh Barton Road, EX2 8LH, Exeter, Devon, Reino Unido
4,7
Excelente
86 opiniones
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Terrific Team at Bensons
Josh, the Bensons sales team member in Exeter, was excellent and gave us all the advice we needed to get the bed and mattress that were best for us. Another lady in the team also enabled a faster delivery and the Benson’s delivery team of Jacob and Bradley were terrific too, putting the bed together for us and getting a mattress up a very tight spiral staircase. We would highly recommend them.
26 de abril de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for the wonderful review! 😊 We’re thrilled Josh and the Exeter team helped you find the perfect bed, and big kudos to Jacob and Bradley for conquering that spiral staircase! Thanks so much for the recommendation—sleep well,
Megan | Customer Care Specialist✨
An absolute delightful experience!
An absolute delightful experience!
John was very meticulous in covering all aspects of our needs and expectations. Upon ordering, Steve thoroughly fine-tooth comb all the specs and delivery.
All in all, very happy with my purchase and a pleasure to have met such a dynamic duo, thank you.
17 de abril de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We’re thrilled you had such a delightful experience and that John and Steve took such great care to cover every detail and expectation. A true dynamic duo making bed buying a pleasure from start to finish!
Thank you for your positive review - Lauryn at Customer Care 💜
5* service thankyou Bensons for Beds
5* service for showroom experience, quality and comfort of the mattresses and the delivery experience.
11 de abril de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy to hear that you had a wonderful showroom and delivery experience and that you are enjoying the quality and comfort of our mattresses. Thank you for your feedback.
Team Bensons
We were allowed to make our decisions…
We were allowed to make our decisions without being pressed or crowded by the sales person. When we wanted some advice we aked and it was given in a profesional,courteous and knowledgable way.
6 de abril de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
Lovely feedback! Relaxed browsing with knowledgeable, courteous advice — exactly how it should be 🙌
- Megan | Customer Care Specialist
New Bed
Just arrived is our new bed from Bensons for Beds. John in the Exeter store could not have been more helpful. He gave us excellent advice on the right mattress and advised us on different headboards too. Delivery was easy and we were well informed of our timeslot. Excellent customer service would definitely recommend.
28 de marzo de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for the lovely review! 😊 We’re delighted to hear John and the Exeter team provided such helpful advice, and that delivery was smooth with clear updates. Excellent customer service is exactly what we aim for — thank you for the recommendation and enjoy your new bed,
Megan | Customer Care Specialist✨
Great company from start to finish
Great company from start to finish , helpful in the Exeter showroom and the delivery was great too, highly recommend.
23 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for leaving this review for us Kelly! We’re so pleased to hear you had a great experience from start to finish. Lovely to know the Exeter team and delivery crew both made things easy. We really appreciate the recommendation,
Megan at Customer Care🌟
Shop wise all fine but delivery not good.
Shop wise all fine. Delivery was terrible. Marked my brand new walls and ceiling. 56kg box being carried by 1 man is too much and then it rolls down my steps into my front garden! Then I got offered a poor compensation offer.
9 de marzo de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for sharing your feedback with us. I’m really sorry to hear about the issues you experienced during delivery. I’ll make sure your comments are fed back to the relevant team so this can be reviewed internally,
Megan at Customer Care
Nothing could have been improved upon.
The salesman was courteous, helpful and well informed. E.mails kept me informed at every stage and the bed was delivered on time (having been phoned 30 mins beforehand) by two happy, helpful young people who even took their shoes off, without being asked, to enter the bedroom. Nothing could have been improved upon.
17 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We appreciate you sharing your experience. It's great to know the salesperson was helpful and well-informed. We're happy the emails kept you updated and that the delivery was on time with helpful delivery people.
Stewart - Team Bensons
Easy straightforward experience with no…
Easy straightforward experience with no issues
16 de febrero de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy your experience was easy and straightforward. Thank you for sharing your positive feedback with our team!
The guy that sold us the bed was very…
The guy that sold us the bed was very knowledgeable and didn't try to sell us what we didn't want...it was a positive experience.
The men who delivered my mattress were very pleasant and efficient.
14 de febrero de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy to hear that the sales representative was knowledgeable and didn't pressure you. It's also great to know our delivery team was pleasant and efficient! Thanks for sharing your positive experience.
Stewart - Bensons Team
Wieman Sicily Wardrobe
We are delighted with a Wieman Sicily Wardrobe. The quality is exceptional and the help and advice in store was excellent. The delivery and fitting were also excellent and the arrival date was a month sooner than expected. Great service all round, thank you.
9 de febrero de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're delighted you are so pleased with your Wiemann Sicily Wardrobe! It's great to hear the quality, advice, delivery, and fitting were excellent and earlier than expected. Thank you for your positive feedback.
Stewart - Bensons Team
Great experience
Sales lady was very helpful in the shop. She explained about the mattresses and was not overly pushy giving us time to make our decision
9 de febrero de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy to hear that the sales lady was helpful in explaining about the mattresses and giving you time to decide. Thank you for your positive feedback.
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We appreciate your kind words! We are so happy you enjoyed our service and selection. Thank you for your support.
Mattress
From picking and ordering 2 mattresses to having them delivered was excellent customer service, I can’t fault them whatsoever. Very knowledgeable, friendly and helpful, they know exactly what they’re doing, including the delivery drivers, they had them up the stairs and on the beds in no time and explained to let them air once all packaging was removed.
Excellent service and would highly recommend. 10/10
25 de enero de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy to hear that you received excellent customer service from the moment you ordered your mattresses to their delivery. We appreciate that our team was knowledgeable, friendly, and helpful, and that the delivery drivers were so efficient. Thank you for your recommendation!
Excellent, professional service
Staff were professional, knowledgeable, helpful,friendly and patient. Letting us try out every mattress in our criteria some many times before making our decision.
29 de diciembre de 2025
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're delighted to hear that our team's expertise, patience, and friendliness helped you find the perfect mattress after trying many options. Thank you for your positive feedback!
Mattress Buying at Bensons for Beds, Exeter.
Excellent service by experienced, knowledgeable staff who went “above & beyond” their normal duties! Thank you; we were most impressed! John & Linda.
16 de enero de 2026
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy to hear that our team's expertise and dedication impressed you. We appreciate your acknowledgment of our efforts to exceed expectations, and we thank you for your kind words.
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
Thank you for your feedback Shelley! We’re thrilled you love your new mattress and that delivery was quick. Enjoy your comfy nights,
Megan at Customer Care!
Jake was very helpful and made us feel…
Jake was very helpful and made us feel valued. He was able to work out a good deal for us.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We appreciate you sharing your positive experience. We're happy to hear that you felt valued and that our team member was helpful in providing a good deal for you. Thank you for your positive review – Lauryn at Customer Care 💜
The lady who served me didn’t sound…
The lady who served me didn’t sound like a cheap rehearsed radio add, I wasn't confronted with the usual cringe sales pitch or followed around the shop as if I was about to steal a mattress! Instead she came over, said hello, asked if I needed any advise and then left us to it, she was down to earth and not pushy at all, did her best on the price for me and made the sale. Good job 👏
3 de diciembre de 2025
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're happy to hear that you appreciated the helpful and non-pushy service you received. We aim to provide a comfortable shopping experience, and we appreciate you recognizing our team's efforts. Thank you for your positive feedback!
Excellent experience throughout
Excellent experience from shop to delivery. Salesman was friendly and helpful without putting any pressure on us. Mattress was delivered on time in perfect condition by two very friendly people, who were courteous and efficient. Could not have wished for better service. (And we've had our first night's sleep on it too!)
17 de diciembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Exeter Stone Lane Retail Park
We're delighted you had such a positive experience, from the shop to the delivery. It's great to know that our team were friendly, helpful, and efficient, and that your mattress arrived in perfect condition. Thank you for your review!
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