The staff were incredibly helpful with keeping us informed on how to try out mattresses and what to look for, they worked well within our budget and didn’t at any point feel pushy towards pricier beds... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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Consulta las opiniones de los clientes
Cathy was very helpful and was able to print out a quotation for me at the time I visited. I was then able to phone the local Bensons the next day to confirm the order and add something. I chose Benso... Ver más
La empresa ha respondido
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... Ver más
La empresa ha respondido
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy ma... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Gloucester370
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, Reino Unido
- 1452308821
4,7
Excelente
404 opiniones
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Respuesta de Bensons For Beds - Gloucester370
We are so glad to hear that you found our team helpful and friendly; we appreciate your feedback.
Take care,
Megan at Customer Care
Salesman
Staff was not pushy , let you walk around and decide. Did give information on mattresses when asked.
1 de octubre de 2025
Respuesta de Bensons For Beds - Gloucester370
We're happy to hear that our staff provided a helpful and informative experience without being overbearing. Thank you for your positive feedback; we appreciate it!
Thank you,
Lauryn at Customer Care
I knew 3 days before
I knew 3 days before, the 2 hour window that the mattress would be delivered. Then a call 30 minutes before delivery. The employees were effective, efficient and humorous
26 de septiembre de 2025
Respuesta de Bensons For Beds - Gloucester370
We're happy to hear that you were informed about your delivery and that our employees were effective and efficient. Thank you for your positive feedback; we appreciate it!
Thank you,
Lauryn at Customer Care
Very helpful and informative salesman…
Very helpful and informative salesman without being appressive.
18 de septiembre de 2025
Respuesta de Bensons For Beds - Gloucester370
We're glad you found our salesperson helpful and informative. We appreciate your positive feedback regarding your experience.
Thank you,
Lauryn at Customer Care.
Respuesta de Bensons For Beds - Gloucester370
We appreciate you sharing your experience! We are so glad that our staff was helpful and friendly during your visit with us.
Take care,
Megan at Customer Care
were helped with choosing which bed…
We were helped with choosing which bed was best for us.
8 de septiembre de 2025
Respuesta de Bensons For Beds - Gloucester370
We're glad you found the perfect bed with our assistance! Thank you for sharing your positive experience with us.
Take care,
Megan at Customer Care
Easy process, made better by the employee
We had a great time with the employee. They were massively helpful and let us try the bed machine so we could find out what kind of mattress we needed. She also provided some recommendations for mattresses that might help with my joint issues and chronic pain. Overall a really easy experience made better by the helpful staff. We think that the staff member who helped us probably deserves a desk for her efforts!
20 de agosto de 2025
Respuesta de Bensons For Beds - Gloucester370
We're happy to hear that our employee provided such helpful assistance and made your experience easy. It's great that they were able to use the bed machine and offer tailored mattress recommendations for your needs. We appreciate your feedback, Megan at Customer Care
Whilst friendly and polite
Whilst friendly and polite, our customer assistant was vague on many issues and gave us incorrect pricing only picked up when the order was being processed and some charges were not explained either until this. He did apologise, but this wasn't good enough.
29 de agosto de 2025
Respuesta de Bensons For Beds - Gloucester370
We appreciate you bringing this to our attention. We regret that the information provided was unclear and the pricing inaccurate. We'll address these points to improve our service. Thanks for your feedback, Megan at Customer Care
Shocking
Shocking. Ordered a new mattress, was given a delivery date. Was told that would receive time slot 3 days before. Rang 2 days before as no delivery slot sent, then to be told they cancelled my delivery slot. I didn’t receive any notification at all from Benson for bed. We added mattress recycling to order but wasn’t aware had to pay otherwise order delivery get cancelled. I understand if outstanding payment got bed but it was for recycling
26 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Gloucester370
We're very sorry to hear about the delivery cancellation and lack of notification regarding the outstanding balance on your order Kim. We appreciate you bringing this to our attention, and we'll investigate what happened. Thanks for your feedback, Megan at Customer Care.
bensons Gloucester
Welcomed by Steve on arrival , who was friendly, knowledgeable and professional. Helped us find the best mattresses for us. Nothing was too much trouble. Thank Steve
24 de agosto de 2025
Respuesta de Bensons For Beds - Gloucester370
Thank you for your fantastic review! We're so glad our team member Steve went above and beyond to provide top-notch service and help you find the perfect mattresses. We truly appreciate your feedback and hope to see you again soon!
Excellent customer service
Excellent customer service, can't fault the store team. Visited the store and browsed and given options. Then returned a few days later to order
16 de agosto de 2025
Respuesta de Bensons For Beds - Gloucester370
We're happy to hear that you received excellent customer service from our store team! We appreciate you taking the time to visit us and place your order. Thanks for your feedback, Megan at Customer care
Went into your Gloucester store today…
Went into your Gloucester store today ,when I asked the sales man for advice about what bed would be suitable for my hip and back problems I was told in his words I'm not a Dr I sell beds,I did state I thought he might know ,I found his attitude rude and unprofessional at which point I told him ,big mistake I was going to spend at least £2,000 on my new bed your loss I will be going elsewhere, and left the shop,I must say with staff attitudes like this I'm not surprised the company is struggling to stay trading
15 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Gloucester370
We regret that your experience in our Gloucester store did not meet expectations. We appreciate you bringing this to our attention. We'll address your feedback regarding the interaction and attitude with the team. We value your business and are sorry for the disappointment, Megan at Customer Care
Great service
Great service, excellent advice and service in store, delivered on time and easy to collect. Very impressed and highly recommended.
23 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Gloucester370
Thank you so much for your kind words! We are thrilled to hear that you had a great experience in our store. Delivering excellent advice and timely service is always our top priority. We appreciate your recommendation and look forward to seeing you again, Megan at Customer Care
Friendly
Friendly, knowledgeable, helpful. Tried to get us the best available deal and earliest delivery date.
31 de julio de 2025
Respuesta de Bensons For Beds - Gloucester370
Thank you for your kind words! We're glad to hear that our team provided you with exceptional service and went above and beyond to ensure your satisfaction. We strive to offer the best deals and quickest delivery dates for our customers. We hope to see you again soon! Megan at Customer Care😊
The shopping experience…
The shopping experience at the Gloucester store was exceptionally positive, with a highly friendly staff.
23 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Gloucester370
Thank you for your positive review! Our team at the Gloucester store strives to create a welcoming and friendly environment for our customers. We're glad you had a great shopping experience with us. See you again soon, Megan at Customer Care
Delivery today was good
Delivery today was good, Slightly after appointed timeslot but I was contacted and informed of the delay. Driver and assistant were polite, driver explained about letting the mattress rest etc. A very good experience with Bensons from the shop, purchasing and the delivery today. Well done!!
23 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Gloucester370
We're happy to hear that your delivery experience was positive! We appreciate you mentioning the communication about the slight delay and the team's helpfulness. Thank you for choosing us, Megan at Customer Care.
Clear communication- speedy delivery…
Clear communication- speedy delivery within the week and the men who put the bed together were polite, friendly, quick and took the rubbish away with them
11 de junio de 2025
Respuesta de Bensons For Beds - Gloucester370
We're delighted to hear about your positive experience Lisa! Our team strives for clear communication and efficient delivery. We appreciate your feedback regarding the assembly service. Take care, Megan at Customer Care
Very helpful guy in store
Very helpful guy in store. Answered all our questions.
Good choice in store. Delivery time good
19 de mayo de 2025
Respuesta de Bensons For Beds - Gloucester370
We're happy to hear that our team member was helpful and answered all of your questions. We're also glad you found a good selection and the delivery timely. Take care, Megan at Customer Care
Exactly what we wanted We were helped immediately and guided…
We were helped immediately and guided to choose the best option for what we wanted and we will return as we need a new mattress - thank you
15 de mayo de 2025
Respuesta de Bensons For Beds - Gloucester370
Thank you for your kind words! We are so glad to hear that you had a positive experience with us and we can't wait to help you find the perfect mattress again in the future!
Lovely polite staff in Gloucester,went…
Lovely polite staff in Gloucester,went in to look around and no one pressured us to buying we actually had a nice laugh and chat with Matt who was very friendly and went through everything with us ,the deliverd drivers was amazing and very friendly and helpful
16 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Gloucester370
Thank you so much for taking the time to leave this amazing review! We strive to provide a pressure-free and enjoyable experience for all our customers. It was a pleasure to have you in our store and we are glad that Matt and our delivery drivers provided such great service. We appreciate your support and hope to see you again soon!
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