From contact with the store to going in and choosing a new mattress and delivery everything was exceptional the staff were all very friendly and informative nothing was too much trouble would definite... Ver más
Localización
Cambiar localizaciónUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... Ver más
La empresa ha respondido
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... Ver más
La empresa ha respondido
First time purchasing from Benson, the staff at the Hull branch were friendly and informative with no hard sell. A pleasant experience.
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Hull678
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, Reino Unido
- 1482219147
4,9
Excelente
583 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Letty in Hull
Letty was very helpful. She wasn't over-bearing but was there when we needed advice. She was very knowledgeable.
5 de agosto de 2025
Respuesta de Bensons For Beds - Hull678
Thank you for your kind words! We are thrilled to hear that Letty provided excellent assistance without being overbearing. Our team takes pride in their knowledge and ability to help our customers. We appreciate your feedback and we hope to seeing you again in the future, Megan at Customer Care
The very knowledgeable man TOM.
The member of staff came and introduced himself to us asking if he could help he left us alone until we were ready to ask him some questions, he was very polite and helpful he put us at ease straight from the off, he was very knowledgeable he helped us make up our minds. Thank you TOM.
6 de agosto de 2025
Respuesta de Bensons For Beds - Hull678
We are so grateful to hear about your positive experience with our staff member Tom! Thank you for sharing and we look forward to assisting you with any future questions or needs. It's our goal to provide excellent service and we're happy we could make your visit a comfortable and informed one. Thank you for choosing our business!
Respuesta de Bensons For Beds - Hull678
Thank you so much for your kind words! We always strive to provide our customers with the best knowledge and expertise. We greatly appreciate your feedback and hope to continue serving you in the future.
Great friendly service
19 de julio de 2025
Respuesta de Bensons For Beds - Hull678
Thank you so much for your kind words! Our team takes great pride in providing excellent and friendly service to our customers. We truly appreciate your support and hope to see you again soon, Megan at Customer Care
Staff where very helpful we were able…
Staff where very helpful we were able to order what we wanted
16 de julio de 2025
Respuesta de Bensons For Beds - Hull678
Thank you for your positive review! We are thrilled that our staff provided exceptional service and helped you order exactly what you were looking for. We hope to continue exceeding your expectations in the future, Megan at Customer Care
We had the greatest costmer experience…
We had the greatest costmer experience thanks to Mike at the Hull store he was brilliant at finding us the right bed for us we had an issue with the finance but Mike managed to advise us very helpfully and we managed to get the bed sorted out
11 de julio de 2025
Respuesta de Bensons For Beds - Hull678
Thank you for sharing your positive experience with Mike at our Hull store! We are thrilled that he was able to help you find the perfect bed and provide excellent guidance with the finance issue. We appreciate your business and look forward to seeing you again soon, Megan at Customer Care
Sofa bed
Very helpfull staff, delivery not for another week.
Sofa now delivered excellent service, kept informed prompt delivery and very satisfied with the sofa and its bed function. Flat packed only had to fit the four legs which was very easy.
10 de julio de 2025
Respuesta de Bensons For Beds - Hull678
We are thrilled to hear our staff was helpful during your visit! Thank you for your support! Megan at Customer Care 💛
Letty was patient helpful and…
Letty was patient helpful and knowledgeable about products
5 de julio de 2025
Respuesta de Bensons For Beds - Hull678
Thank you so much for taking the time to share your experience with Letty! We pride ourselves on having a team that is patient, helpful, and knowledgeable about our products. It means a lot to us. We can't wait to see you again soon, Megan at Customer Care
Long-winded purchase process and apathetic staff.
First of all, I was the only customer in the shop, which doesn't reflect well on Bensons, I think. There were three staff members but two of them appeared disinterested in me. Maybe I'd caught them on an off day but they didn't seem very friendly or welcoming. The person who served me, Emmanuel, was fairly helpful but he struggled to find paperwork. I was also surprised at how protracted the purchase process was, considering I was just buying a (expensive) pillow. For example, why did I have to sign two forms? Surely, it should've been a straightforward purchase? One of the staff other than Emmanuel was a little blunt when I asked about returning the pillow if it was the wrong one - it's for my wife - saying that once I left the store, it couldn't be returned. On arriving at home, I realised the (Dunlop latex) pillow has a 40 day guarantee, so was she telling the truth? I ended up having to call my wife to check the pillow was suitable.
7 de julio de 2025
Respuesta de Bensons For Beds - Hull678
Hello, we sincerely apologise for the lack of friendliness and efficiency displayed by some of our staff during your visit. Your feedback is valuable to us and we will make sure to address these issues for a better experience in the future. Thank you for bringing this to our attention, Megan at Customer Care
Great experience
Great experience from in store ordering, advice, knowledge, price and service to outstanding delivery and service.
Very happy highly recommend
23 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Hull678
Thank you so much for your review! We're thrilled to hear that you had a great experience with us from start to finish. Delivering top-notch service and expertise is our top priority, and we're glad we could meet your expectations. We appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Helpful staff when needed
Helpful staff when needed. Not pushy salespeople left us to browse with no pressure to buy.
27 de junio de 2025
Respuesta de Bensons For Beds - Hull678
Wow, we are thrilled to hear that our staff was helpful and not pushy during your browsing experience! At our business, we prioritise providing a comfortable and pressure-free shopping environment for our valued customers. Thank you for choosing us!
Megan at Customer Care
Natalie went above and beyond…
Natalie went above and beyond expectation. Had so much time and patience. Highly recommend.
22 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Hull678
We are so happy to hear that you had such a wonderful experience. It's great to know that our team's dedication was so helpful. Thank you for recommending us! Megan at Customer Care
Respuesta de Bensons For Beds - Hull678
Thank you for leaving this amazing 5 star review for us Maurice. Take care, Megan at Customer Care
Very knowledgeable staff members
Very knowledgeable staff members, and we never felt under any pressure, only helpful information
2 de junio de 2025
Respuesta de Bensons For Beds - Hull678
We appreciate you sharing your positive experience with us Mrs Singleton! Our team aims to provide helpful information without pressure. We're glad you found our staff knowledgeable. Take care, Megan at Customer Care
Very polite service and nice people in…
Very polite service and nice people in store
30 de mayo de 2025
Respuesta de Bensons For Beds - Hull678
We appreciate your kind words! We are so happy to hear that you found our team to be polite and nice during your visit. Thank you, Megan at Customer Care
Very helpful Natalie was a lovely …
Very helpful Natalie was a lovely friendly did everything to make our purchase easy I would definitely recommend bensons for beds to my friends and family
26 de mayo de 2025
Respuesta de Bensons For Beds - Hull678
We're happy to hear that your purchase was made easy and that you found our team member helpful and friendly. We appreciate you recommending us to your friends and family, Megan at Customer care
Respuesta de Bensons For Beds - Hull678
We're happy to hear that our team was helpful and friendly! We appreciate your feedback and your time. Take care, Megan at Customer care
GREAT SERVICE FROM BENSONS
FROM ORDERING OUR NEW BED IN STORE, HELPED BY THE LOVELY KNOWLEDGABLE SALES ASSISTANT LETTY, TO THE DELIVERY DAY & THE LADS PAUL & LEWIS WHO VERY EXPERTLY PUT OUR BED TOGETHER. EVERYTHING WENT VERY SMOOTHLY FROM START TO FINISH. I WOULD HIGHLY RECOMMEND BENSONS FOR BEDS IF YOU WANT A PROFESSIONAL & FRIENDLY SERVICE.
13 de abril de 2025
Respuesta de Bensons For Beds - Hull678
We're delighted to hear that you received professional and friendly service, from ordering your new bed in store to the expert delivery and assembly. We appreciate your recommendation, Megan at Customer Care
New bed
Great price and choice of products. Very good customer service. Highly recommend
6 de mayo de 2025
Respuesta de Bensons For Beds - Hull678
Thank you for your positive review! We take pride in offering competitive pricing and a wide selection of products. Our customer service team is dedicated to providing exceptional service. It means a lot to us that you would recommend us.
Sleep well, Team Bensons💜
Excellent Service from Start to Finish…
Excellent Service from Start to Finish in store Mike dealt with me and my Son very professional.
3 de mayo de 2025
Respuesta de Bensons For Beds - Hull678
Thank you for the positive feedback! We are dedicated to providing exceptional service from start to finish, and we are thrilled to hear that Mike exceeded your expectations. We hope you see you again in the ftuture.
Sleep well, Team Bensons💜
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.