From point of purchasing at Livingston store everything went extremely - very smooth. Staff very courteous and professional. Delivery was superb also. Everything happened as I was told it would a... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 2 Almondvale Retail Park, EH54 6RQ Livingston, West Lothian, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My experience of purchasing a bed from start to finish to fit my needs and comfort has been fantastic helpful and friendly staff went through thoroughly and covered everything through the stages to de... Ver más
La empresa ha respondido
We were served by Vivienne from the Livingston store, we were purchasing a bed for our first home and the service we received from her was very accommodating and professional. She made purchasing a be... Ver más
La empresa ha respondido
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in co... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Livingston651
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Almondvale Retail Park, EH54 6RQ, Livingston, West Lothian, Reino Unido
- 1506591939
4,8
Excelente
266 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Disappointed!!!! I should have gone with another Brand
Disappointed with the product. I have bought king size bed and there were quality issues and damages at the back of the headboard. After paying such a huge sum it is really disappointing to get such a product. I should have opted for a different brand. I compared it with the market rates and it seems like I overpaid yet was disappointed.
25 de abril de 2026
Respuesta de Bensons For Beds - Livingston651
We're sorry to hear about the quality issues and damages to your king-size bed's headboard. We regret that the product didn't meet your expectations after the sum you paid. We have contacted you to discuss this further.
Team Bensons
Attentive informed customer service
Attentive informed customer service, felt the sales person was a bit pushy. Bed is great easy assembly and great delivery drivers. impressed.
27 de abril de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you for your feedback 😊 We’re pleased to hear you were impressed with the bed, delivery drivers, and easy assembly. We appreciate your honesty about the sales experience too—your comments are valuable and will be shared to help us improve. Enjoy your new bed! 🛏️✨
Staff are great and are so patient!
Staff are great and are so patient!
We had to change our mattress as it was too firm . We were apprehensive about having to go back to shop but the staff couldn’t have been more understanding.
They changed it right away with no stress!
Would highly recommend this shop.
13 de abril de 2026
Respuesta de Bensons For Beds - Livingston651
We're happy to hear that our staff were patient and helpful during your mattress exchange. We appreciate your recommendation and are glad we could make the process stress-free for you! Thanks for your positive feedback.
Team Bensons
Great all round service
Great selection in showroom, good prices and helpful staff snd kept informed all the way from ordering to delivery of bed which I am delighted with. The delivery team very professional and respectful of our property
4 de abril de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you for the great feedback! 😊 We’re delighted to hear you enjoyed the wide showroom selection, good prices, and helpful staff—and that you were kept informed from order through to delivery. It’s fantastic to know you’re delighted with your bed and that the delivery team were professional and respectful of your home. Enjoy,
Megan | Customer Care Specialist🛏️
Jack was very helpful in me getting the…helpfull
Jack was very helpful in me getting the right mattress & ottoman bed which I wanted
27 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Thanks for the great feedback! We’re so pleased Jack could help you find the perfect mattress and ottoman bed — enjoy your new setup,
Megan | Customer Care Specialist🛏️✨
Sales lady was very helpful
Sales lady was very helpful, and the delivery men were courteous and quick to remove old mattress and bring the new mattress. Thank you
28 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you for your kind feedback! 😊 We’re really pleased to hear our sales colleague was so helpful and that the delivery team were courteous and efficient. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist
Kept me informed by phone and text when…
Kept me informed by phone and text when the bed would be arriving. Arrived within the slot. Very friendly and took items straight up the stairs
26 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you so much for your feedback! We’re glad you felt well informed throughout and that the delivery arrived on time. It’s great to hear the team were friendly and helpful in bringing everything upstairs,
Megan | Customer Care Specialist✨
Kept me very well informed and…
Kept me very well informed and delivered on time.
All staff encountered professional and kind
23 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you for giving us 5 stars! We’re really glad you were kept well informed and that everything arrived right on time. Wonderful to hear all the staff you met were professional and kind — we truly appreciate your feedback,
Megan at Customer Care🌟
Excellent end to end customer service
From excellent customer service within the store to delivery updates and customer service from the delivery drivers - highly recommend.
13 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you so much for giving us 5 stars Chloe! From the excellent customer service in store to the delivery updates and the great service from our delivery drivers, we’re delighted to hear everything went smoothly. We really appreciate your recommendation,
Megan at Customer Care💜
Staff were very knowledgable and…
Staff were very knowledgable and helpful without being pushy
12 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Alex,
We appreciate your feedback! We're so pleased to hear that our staff were knowledgeable and helpful without being overly assertive.
Team Bensons - Jessica
From my first visit to the showroom to…
From my first visit to the showroom to the point of install was very professional
28 de febrero de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you so much! 😊 Wonderful to hear everything was handled so professionally from your first visit to the showroom right through to installation. We really appreciate your feedback,
Megan at Customer Care
Friendly and helpful
The delivery guys were friendly and helpful when I needed assistance to move an existing piece of furniture so that bedside tables were placed exactly where I wanted them.
7 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Mr&Mrs Millan,
We're so glad to hear that our delivery team was friendly and helpful in assisting you with moving your furniture and placing your new bedside tables.
Thank you for your positive review - Lauryn at Customer Care.
Excellent service and communication…
Excellent service and communication from buying the mattress in the shop in Livingston to the delivery of the mattress. Delivery staff were so helpful and friendly.
6 de marzo de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you so much for your wonderful review! We’re delighted to hear that your experience—from purchasing in our Livingston store to the delivery—was smooth and well‑communicated. It’s great to know our delivery team made everything helpful and friendly for We truly appreciate your feedback.
Megan at Customer Care
Overall good experience
Spent time discussing different beds with us. Delivery booked on a convenient date and regular updates confirming day and time. Product arrived in good condition and quickly assembled, delivery team pleasant, competent and tidy.
27 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Livingston651
E White,
We appreciate your great feedback! It's wonderful you felt supported while choosing a bed and that the delivery was smooth, with a competent and tidy team. We're glad the product arrived in good condition.
Team Bensons
Fab service from start to end
Great customer service from the beginning. Was kept up-to-date on my order along the way and the delivery guys were courteous and considerate. Would highly recommend anyone considering a purchase from Bensons. First class all the way!
23 de febrero de 2026
Respuesta de Bensons For Beds - Livingston651
Thank you so much for your 5 star reviews James! Delighted to hear the customer service was great from the very beginning, with clear updates all the way through your order. Wonderful that the delivery guys were courteous and considerate too. Really appreciate your recommendation,
Megan at Customer Care😊⭐
Great service from start to finish
Great service from start to finish
I had done my research on the kind of bed that I wanted. The shop had a great choice and the sales assistant Jack was a great help. He was well mannered and extremely knowledgable Went over all the details carefully and the transaction was easy. A credit to the company.
20 de febrero de 2026
Respuesta de Bensons For Beds - Livingston651
We're happy to hear that you received great service and found a wide selection of beds. It's great to know that our team member was helpful, well-mannered, and knowledgeable, and that the transaction was easy.
Stewart - Team Bensons
Great experience from start to finish
Great experience from start to finish, got a great bed for a price that suited. Staff were very helpful and never forced any extra products or warranties. Delivery was perfect and the guys were polite and respectful of the property.
12 de febrero de 2026
Respuesta de Bensons For Beds - Livingston651
We're happy to hear that you had a great experience and found a bed at a price that suited you. It's great our staff were helpful without being pushy and that the delivery was perfect. We appreciate you sharing.
- Jessica at Team Bensons
Shop staff were knowledgable and…
Shop staff were knowledgable and friendly, listening to my needs and guiding towards the right mattress for me an my needs. No Sales pressure just genuine assistance. Prompt delivery too, kept in constant contact and phoned 20 mins before delivery. Delivery team were great, took away old mattress and placed the new one on bed, taking away all rubbish too.
8 de febrero de 2026
Respuesta de Bensons For Beds - Livingston651
We're happy to hear that our staff were knowledgeable and helpful in guiding you to the right mattress. We appreciate you mentioning the prompt delivery and the great service from our delivery team. Thank you for your positive feedback!
Flawless from start to finish thanks BFB
2 de febrero de 2026
Respuesta de Bensons For Beds - Livingston651
We're happy to learn that you experienced flawless service from beginning to end. Thank you for your positive feedback; we appreciate it.
New bed
Good choice, fair price and helpful staff. Delivered on time as agreed when ordered
4 de febrero de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Livingston651
We appreciate your comments. We're happy to hear that you were pleased with the selection, price, helpful staff, and timely delivery!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.