We were served by Anil, who was both patient and very knowledgeable. He listened to our needs and took time and effort to show us the different options. Walked out satisfied. Experience slightly... Ver más
Localización
Cambiar localizaciónUnit C Shannon Corner Retail Park, Burlington Road, KT3 4RP New Malden, Kingston, GB
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Consulta las opiniones de los clientes
Staff in the new Malden store were incredibly helpful. Not pushy at all showed me options and let me try the lift function for weight as I was interested in an ottoman. Then left me to browse for a wh... Ver más
I would definitely recommend Benson beds. I wanted a firm mattress something reasonable in price and good quality. I was greeted with a warm welcome. The store manager who dealt with me was amaz... Ver más
La empresa ha respondido
Great customer service when buying a mattress yesterday at New Malden branch! Very impressed with the man who dealt with my order - Charlie North I think. He was cheerful, knowledgeable & efficient th... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - New Malden135
Escrito por la empresa
Información de contacto
Unit C Shannon Corner Retail Park, Burlington Road, KT3 4RP, New Malden, Kingston, Reino Unido
- 2083362302
Invita a los clientes a opinar
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Monika New Malden
Monika took the time to listen to what we wanted and we tried and looked at different beds/mattresses. We eventually got what we wanted. Now just waiting for the delivery and can't wait
Great customer service and choice
Gave us plenty of time to try lots of options and the lady that helped us with our purchase was very informative and good fun to deal with.
Very helpful staff and a good experience
The sales person was very helpful
Good service
Good service , explained everything we needed to know up front , and left us alone to try each bed in our own time . We decided the best bed for us based on comfort without unwanted influence . Paperwork was efficient with a sixteen day delivery .
The staff are very helpful and…
The staff are very helpful and knowledgeable. I’ve been to Bensons for Beds three times now and each time it’s been a good experience. The staff are patient and considerate and I feel very comfortable. Thank you Bensons for Beds
Appalling customer care
Damaged items, items missing and wrong item delivered. Very poor after sales service, no response to email complaining about the above. Would never use again.
The staff was patient
The staff was patient, really helpful & has knowledge of the products which I was looking for.
PRODUCTS VERY BAD QUALITY AND FAULTY
We ordered a new bed and mattress In June. We also applied for insurance to cover the bed. The first bed frame was delivered and faulty. A second third and now a fourth has arrived today only to be faulty as well. We have had to have time off work each time for the delivery. We are now at the end of our patience waiting for the fifth one to be delivered. The Insurance has now run three months for nothing Would never use them again.
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Informed & engaging staff
Informed & engaging staff. Know the products very well.

Respuesta de Bensons For Beds - New Malden135
Excellent knowledgeable efficient…
Excellent knowledgeable efficient service great range of beds to try

Respuesta de Bensons For Beds - New Malden135
Our third mattress from Bensons for Beds
We've bought 3 mattresses from Bensons for Beds now and each time the service has been great. Monika at New Malden was really helpful and friendly throughout the process of choosing. Highly recommend

Respuesta de Bensons For Beds - New Malden135
Great selection of beds
Great selection of beds, helpful assistants and easy to order with interest free credit available and a reasonable delivery time

Respuesta de Bensons For Beds - New Malden135
Poor management
We paid £1500 for a bed, bed base, headboard and mattress when we spoke to the salesman he said about putting the bed together and taking our old one away. However when we finished the order we discovered that the salesman didn’t charge us for putting it together so we paid £30 extra then the manager had the nerve to then say it would cost a further £90 to take the old bed away. The manager said that the salesman that dealt with us was one of the best. If this was true why was there 2 major errors in one Order? I wouldn’t shop here again due to the mistakes that have happened in this purchase.

Respuesta de Bensons For Beds - New Malden135
Great attentive service
Great attentive service. Better prices than anyone else and no pressure selling in store. Chose what we wanted online then went to store to check quality etc, which was great. Really happy and highly recommend.

Respuesta de Bensons For Beds - New Malden135
The sales person Keith was very…
The sales person Keith was very friendly and helpful, not pushy and very knowledgeable

Respuesta de Bensons For Beds - New Malden135
New Malden store Saturday 26 August : Simon
New Malden store Saturday 26 August : greeted by Simon and what followed was a masterclass in professional, friendly product advice. Took us through the options and helped us to narrow down our choice. We left with the perfect mattress at the perfect price. Simon is a great ambassador for Bensons. Well done!

Respuesta de Bensons For Beds - New Malden135
Charlie the Store Manager at New Malden…
Charlie the Store Manager at New Malden branch was very knowledgeable and was a huge help in guiding us through the whole bed selection process. We were also extremely impressed with his friendly and approachable manner.

Respuesta de Bensons For Beds - New Malden135
Absolutely outstanding service all round

Respuesta de Bensons For Beds - New Malden135
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