The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Ver más
La empresa ha respondido
Unit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... Ver más
La empresa ha respondido
We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... Ver más
La empresa ha respondido
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... Ver más
La empresa ha respondido
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... Ver más
La empresa ha respondido
Escrito por la empresa
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service. Very helpful and explained procedure and process well.
Although I received good customer service in store, I would not expect the same mattress to be £100 cheaper online from Bensons than it was in their store …
Very helpful salesman pointed us in the right direction for the right matters
Very helpful store manager, quickly found the combination of items we wanted.All Very efficient
From the second I walked in to the shop I was impressed with the quality and layout. The prices were ok too. The fella that served me in Northampton branch had been there years a knew his product range extremely well. I bought a fantastic bed and firm mattress which arrived in a few weeks as they are made after the order…who knew. Great delivery driver thanks Robertas and Jack who carried it all upstairs. I assembled the bed in about 20 minutes.It’s a solid quality product thanks Bensons
A few years on now and it’s still excellent. Big thanks for your help bensons. Many sweet dreams so far no grumbles about the frame or mattress
Knowledgeable sales person who was helpful without being pushy. Delivery expected within very reasonable time, just over two weeks. Benson's recycling service for old mattress worth paying for knowing it won't go to landfill.

Respuesta de Bensons For Beds - Northampton725
The gentleman that served us on 30th August 2023 was so helpful and let me try as many beds as I wanted to without being pushy at all. He was very informative regarding my needs and I never felt rushed in any way. Really lovely man. Thank you very much for your service.

Respuesta de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725
Ordered a bed base. Nothing extraordinary just a basic one. Received FOUR delivery dates still with no base arriving. The attitude of the staff was one of casual dismissal. In the end we got our money back. Will not recommend this company to anyone!!

Respuesta de Bensons For Beds - Northampton725
The salesperson was very disinterested and if I hadn’t wanted item and could have found similar I would have
He failed to have any knowledge of things and was totally not empathetic to my situation
He need’s training in building rapport and went from being disinterested to pushy - halfway through he dealt with another couples complaint and I had to return later to complete purchase

Respuesta de Bensons For Beds - Northampton725
Mattress delivered to my elderly mother , who understandably was worried given she is frail . The delivery guys did everything including helping her with a valance sheet and unwrapping the mattress for her . They could not have done more or been kinder to her . Living at distance , it's always a worry when you can't be there to help . But happy mum and happy daughter . Thank you so much .
Oh and the mattress was great too , mum sleeping comfortably . Top marks !

Respuesta de Bensons For Beds - Northampton725
John was exceptionally helpful and patient. No pushy sales effort just friendly and useful advice. Great service and very pleased with our final choice.

Respuesta de Bensons For Beds - Northampton725
I was let down by another company on a bed and needed one asap the guy in the Northampton store was so helpful in finding me a bed that would arrive asap and within my budget. I really appreciated it and would shop there again.

Respuesta de Bensons For Beds - Northampton725
I’ve already done a survey.
We visited Bensons at Northampton. From entering the store to leaving we had first class service.
The young man who looked after is was personable, knowledgeable and went out of his way to help us.
We bought 2 beds.

Respuesta de Bensons For Beds - Northampton725
Salesman Lewis in the Northampton store was extremely polite and helpful with my two visits to the store and then purchase of a SuperKing Artisan Mattress.

Respuesta de Bensons For Beds - Northampton725
Good advice regarding deals on a bed frame and mattress combination.

Respuesta de Bensons For Beds - Northampton725
The drivers, Dave and Chiechefu did exactly what Benson stated they would do.
They were very polite and helpful and arrived within the time slot allocated, calling 30 minutes before. They Delivered the bed in a great condition and carried it to the room I asked.

Respuesta de Bensons For Beds - Northampton725
Fantastic service, super knowledgeable and really relaxed not pushy sales at all.

Respuesta de Bensons For Beds - Northampton725
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.