Bensons For Beds - Northampton725 Opiniones 

260
TrustScore: 5 sobre 5

4,8

Unit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From purchasing to delivery, the service was brilliant! The sales staff in Northampton (sorry I can’t remember his name) was very helpful and really gave us some guidance when choosing the perfe... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Northampton725

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Reino Unido

  • 1604752432

4,8

Excelente

TrustScore: 5 sobre 5

260 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(260)

25.606 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

The salesperson was very disinterested…

The salesperson was very disinterested and if I hadn’t wanted item and could have found similar I would have

He failed to have any knowledge of things and was totally not empathetic to my situation

He need’s training in building rapport and went from being disinterested to pushy - halfway through he dealt with another couples complaint and I had to return later to complete purchase

22 de agosto de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thankyou for taking the time to discuss this with us over the phone, your feedback is really valuable to helping us improve - Team Bensons

Valorada con 5 estrellas sobre 5

Mattress delivered to my elderly mother…

Mattress delivered to my elderly mother , who understandably was worried given she is frail . The delivery guys did everything including helping her with a valance sheet and unwrapping the mattress for her . They could not have done more or been kinder to her . Living at distance , it's always a worry when you can't be there to help . But happy mum and happy daughter . Thank you so much .
Oh and the mattress was great too , mum sleeping comfortably . Top marks !

29 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hello Vikki,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Valorada con 5 estrellas sobre 5

John was exceptionally helpful and…

John was exceptionally helpful and patient. No pushy sales effort just friendly and useful advice. Great service and very pleased with our final choice.

11 de agosto de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hello Mr Milner, we are happy to hear that you are satisfied with your experience within one of our stores! We hope you enjoy your new purchase and appreciate the time taken to leave us this lovely review. - Team Bensons

Valorada con 5 estrellas sobre 5

Very helpful

I was let down by another company on a bed and needed one asap the guy in the Northampton store was so helpful in finding me a bed that would arrive asap and within my budget. I really appreciated it and would shop there again.

26 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hello Mrs Mitchell,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons

Valorada con 5 estrellas sobre 5

I’ve already done a survey

I’ve already done a survey.

We visited Bensons at Northampton. From entering the store to leaving we had first class service.
The young man who looked after is was personable, knowledgeable and went out of his way to help us.

We bought 2 beds.

20 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hello Ann,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons

Valorada con 5 estrellas sobre 5

Lewis in the Northampton store…

Salesman Lewis in the Northampton store was extremely polite and helpful with my two visits to the store and then purchase of a SuperKing Artisan Mattress.

18 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Lewis can be given the credit he deserves. - Team Bensons

Valorada con 5 estrellas sobre 5

1st class service from Simon

16 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review, Kevin. - Team Bensons

Valorada con 5 estrellas sobre 5

Brilliant service team

The drivers, Dave and Chiechefu did exactly what Benson stated they would do.
They were very polite and helpful and arrived within the time slot allocated, calling 30 minutes before. They Delivered the bed in a great condition and carried it to the room I asked.

5 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you so much for your great review, Emma! You deserve nothing less than great customer service! I will feed this back to the warehouse, so the drivers can be given the credit they deserve. - Team Bensons

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, super knowledgeable and really relaxed not pushy sales at all.

1 de julio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you for your great feedback! We really appreciate the time taken to leave us this lovely review. This is exactly the service we strive to give to our customers. - Team Bensons

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Paul was excellent in listening to our circumstances and patiently answered our questions and led to to the perfect mattress for us! Would highly recommend.

13 de junio de 2023
Opinión espontánea
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hi Rosa, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

Valorada con 5 estrellas sobre 5

New bed

John, the salesman offered his help as we entered the store then let us wander and have a good look round without constant hassling which was a breath of fresh air.
Once we had found a bed of interest John took us through our options and we finally purchased a bed.
We can’t thank John enough for his help, he was extremely knowledgeable about the bed and his cheerful, helpful nature was lovely and made the whole experience pain free even though it was a scorching hot day and we had visited several other showrooms previously.
My advice would be to go to Bensons first, helpful and friendly but not pushy, highly recommended.

11 de junio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you for your feedback. -Team Bensons

Valorada con 5 estrellas sobre 5

Came into store 7/6/23 no hard sale…

Came into store 7/6/23 no hard sale FAB!!! John was very knowledgeable, we were able to scrutinise each element to designing our bed, this is the second bed we have purchased from BENSONS very happy and very quick delivery date. 5*****

7 de junio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

Valorada con 5 estrellas sobre 5

Buying a bed

The guy in the store was very knowledgable about his product and very helpful.

4 de junio de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you for taking the time to leave us a review. -Team Bensons

Valorada con 5 estrellas sobre 5

Very helpful and friendly service from…

Very helpful and friendly service from your colleague JOHN which enabled me to choose the right bed for my requirement.

31 de mayo de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hi Susan, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

Valorada con 5 estrellas sobre 5

Salesman in store wasn't pushy in…

Salesman in store wasn't pushy in anyway gave us really good advice and left us alone to make our minds up couldn't be happier

30 de mayo de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you for taking the time to leave us a review! -Team Bensons

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful statt

29 de mayo de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you so much for taking the time to leave us some positive comments. -Team Bensons

Valorada con 4 estrellas sobre 5

Great service great deal

Great service, talked through options, great deal
My only feedback would be not to jump on people as they get in the door, we wanted to have a look and decide what we need. Just a bit of space to start with.
However the sales man was lovely and very helpful once we were ready.

28 de mayo de 2023
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Hi Lisa, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

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