Bensons For Beds - Northampton725 Opiniones 

260
TrustScore: 5 sobre 5

4,8

Unit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From purchasing to delivery, the service was brilliant! The sales staff in Northampton (sorry I can’t remember his name) was very helpful and really gave us some guidance when choosing the perfe... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Northampton725

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, Reino Unido

  • 1604752432

4,8

Excelente

TrustScore: 5 sobre 5

260 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(260)

25.451 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Large selectin of bedframes

Large selectin of bedframes , various prices , good delivery time

20 de marzo de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We appreciate you taking the time to leave us a review! We're happy to hear you found a large selection of bedframes at various prices with good delivery time. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Manager on site was very helpful

Manager on site was very helpful

16 de marzo de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We are happy to hear that our manager was helpful. We appreciate your positive feedback and your time. Thank you Abi, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Lewis was brilliant

Lewis was brilliant. No hard sell, listened. Great customer service.

11 de marzo de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We appreciate you taking the time to share your positive experience. We are so glad that you were listened to and received great service! Thank you, Megan at Customer care

Valorada con 5 estrellas sobre 5

All good

All good. No hassle looking around the store. Advice given when we asked for it

16 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're happy to hear that you found everything to your satisfaction and that our advice was helpful. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good help at store

Simon who helped us was knowledgeable, patient and cared about our experience. Happy with the mattress we chose.

14 de febrero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's knowledge and care made your mattress selection process enjoyable. Take care, Megan at Customer Care

Valorada con 5 estrellas sobre 5

We're not pushed to buy a product.

We're not pushed to buy a product.
Advisor helpful with entry of guidance.

12 de febrero de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're happy to hear that our advisor was helpful and that you felt no pressure to buy. Thank you for your positive feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Benson were very good

Benson were very good. I was nervous going into the shop. The man put my mind at rest. I got discount 25%. The sale was on. They reminded me when the delivery date was and gave me a two hour window when it would arrive. They came on time , put the bed together and took the rubbish away. Would recommend.

10 de febrero de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're happy to hear that your initial nervousness was eased and that you felt reassured during your visit. It's great to know you were pleased with the discount and the timely delivery, assembly, and removal of rubbish. We appreciate your recommendation, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good

Good do you know job

29 de enero de 2025
Opinión espontánea
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're glad you enjoyed your experience; we appreciate you taking the time to share your positive feedback with us.
Take care,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Initial purchase of the bedWe were guided through the beds on sale…

We were guided through the beds on sale and we were fully informed on our choice.

the sales experience was very good, no hassle, not pushed just well informed

27 de enero de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're happy to hear that you felt well-informed and supported during your purchase. It's great to know the sales experience was helpful and hassle-free. Thanks for your feedback, Megan at Customer Care

Valorada con 5 estrellas sobre 5

Polite and not pushy sales.

John assisted us and was not pushy and helped with what e needed.

8 de enero de 2025
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

We're happy to hear that you had a great experience and received the assistance you needed without any pressure. Thank you for your feedback, Megan at Customer Care

Valorada con 1 estrellas sobre 5

Unreliable

Around 20th September I bought a bed to be delivered 20th of October. The delivery date was already changed to 6th November, 20th November, 6th December, 10th December and today it is changed to 7th January. Looks as a bad joke taking into account that I needed the bed urgently already in September. The people working in Northampton shop just don’t care or at least they are are not helpful. They can’t offer any solution. I am very disappointed.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Bensons For Beds - Northampton725

Respuesta de Bensons For Beds - Northampton725

Thank you for sharing your feedback with us Alicja. We’re very sorry for the repeated delays and lack of solutions offered by the store team. We completely understand how frustrating this must be, especially after planning for an urgent delivery back in September. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments have already been to the relevant team, and have worked to resolve this. Thank you for your patience while we put this right,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Good Experience

Simon, the salesperson in the Northampton branch couldn't have been more helpful. He was very knowledgeable about the specifications of beds and mattresses which made our decision making that much more easier.

6 de diciembre de 2024
Valorada con 5 estrellas sobre 5

How to treat a customer

my experience purchasing a mattress with Simon at the Northampton branch was exceptional, he was kind, patient, and extremely helpful in choosing the correct product for me, above all else he was not pushy for the sale which I was grateful for, my experience was excellent, much appreciated,Simon

6 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Northampton

The manger at northampton was amazing and very helpful. He went truly out of his way to help me when he didn't need to and becuase of that I was granted an amazing bed. Thank you so much for helping me with the BACS nunber truly grateful.

11 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Great Service

The person helping us was very knowledgeable and gave us a lot of information but didn't pressure us into a sale. He also advised about delivery times and helped us to ensure we had thought of everything.

9 de octubre de 2024

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