Externally helpful, couldn’t do enough for me. Very knowledgable and in know way pushy. Overall an exceptional experience and wouldn’t hesitate to recommend or use again. A credit to your company.
Localización
Cambiar localizaciónUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Consulta las opiniones de los clientes
Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... Ver más
La empresa ha respondido
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... Ver más
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Norwich148
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Reino Unido
- 1603419702
4,6
Excelente
462 opiniones
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All staff in Norwich store were most…
All staff in Norwich store were most helpful and knowledgeable.Nothing was too much trouble.Never put under any pressure to buy.Made 3 visits before deciding to buy.
23 de julio de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that our Norwich store staff was able to provide you with outstanding service. We pride ourselves on never pressuring our customers and we are glad that you felt comfortable during your visits. Thank you for choosing us, Megan at Customer Care
Excellent service absolutely love our…
Excellent service absolutely love our new bed I would definitely purchase again. I was kept informed every step of the way until it was delivered honestly can’t rate them enough your in safe hands
22 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Wow, thank you so much for your kind words! We are thrilled to hear that you love your new bed and are satisfied with our level of customer service. We pride ourselves on keeping our customers informed and ensuring they are in safe hands. We look forward to seeing you again in the future, Megan at Customer Care
Respuesta de Bensons For Beds - Norwich148
Thank you for the amazing review! We are thrilled to hear that our team was able to provide you with helpful and informative service. Thank you for choosing us, Megan at Customer Care
New Matress
Member of staff was not pushy. Answered my Questions, was really informative of products & did not try to steer me to buy any thing. They were there as/ when I required help, professional & polite. Good explanation of finance options. Being able to try the mattresses in a show room environment was also extremely helpful. I had looked on line but decided I needed to see the products on offer & actually try before buying. There is a 4 week wait, so not immediate, this was fine for us.
11 de junio de 2025
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that our staff provided informative and helpful service without pressure. It's great you found the showroom helpful for testing mattresses and that the 4-week wait suits your needs. Thank you for your positive feedback, Megan at Customer Care
Great team at Norwich very helpful...
Great team at Norwich very helpful...
Requested an early delivery which was carried out by the delivery guys very professionally...many thanks ro all involved
9 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that the team at Norwich was very helpful and carried out your early delivery professionally. Thank you for choosing us, Megan at Customer Care
Friendly & knowledgeable staff in the…
Friendly & knowledgeable staff in the shop and having some special deals makes a huge incentive (special mention to Sinead) and the two guy's (John H & Steven B) who delivered my product couldn't have been more helpful, highly recommended.
31 de mayo de 2025
Respuesta de Bensons For Beds - Norwich148
We appreciate you sharing your experience with us Mr Byus! We're happy to hear that our shop staff were friendly and knowledgeable, and that you found our special deals enticing. We're also glad the delivery team was helpful. Thank you for your recommendation, Megan at Customer Care
Me and my husband have always used…
Me and my husband have always used Bensons for bed always high-quality furniture friendly sales people always very professional and knowledgeable very happy for purchase. Can’t wait to see what they look like will definitely continue using Benson thank you
8 de junio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
We appreciate your continued trust in our high-quality furniture and friendly staff. It's great to hear that you're pleased with your purchase and the professional service you received. We look forward to seeing you again in the future, Megan at Customer Care
Judy our sales advisor was so friendly…
Judy our sales advisor was so friendly knowledgeable and patient
She went through all the options and helped with really good advice based on our needs
3 de junio de 2025
Respuesta de Bensons For Beds - Norwich148
We appreciate you sharing your experience! We are so glad to hear that our sales advisor was able to provide you with friendly, knowledgeable, and patient assistance. Thank you, Megan at Customer care
Bed Purchase in Norwich
We were very impressed with the knowledge of Lora the sales assistant and her grasp of our requirements.
27 de mayo de 2025
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that the sales assistant's knowledge and understanding of your needs impressed you. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
shown a selection &Dad chose the 1 he…
shown a selection &Dad chose the 1 he liked.
22 de mayo de 2025
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that your Dad found one he liked from our selection. Thank you for sharing your positive experience with us! Take care, Megan at Customer Care
If you don't want to be hounded use Bensons
Unlike other stores we had visited, we weren't crowded by pushy salespersons and allowed to wander round until we needed to talk to someone. This was refreshing! Judy was then extremely helpful. There was more of a feeling of 'if the customer knows what they want, dont push', which I think clinched things for us.
24 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that you enjoyed the relaxed atmosphere in our store. We aim to provide assistance when needed and appreciate your positive feedback about the helpful service you received. Thank you for sharing your experience, Megan at Customer Care
Fantastic service!
I was dreading the visit to buy a new mattress but the day has come to order a new one. It was a pleasure to visit the store on Sunday 25th May. I was helped by Lora, she was amazing and made me feel at ease. Had no need to even think about visiting Dreams next door. Top service and will be recommending to all. Was like a walk in the park super easy!
25 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that your mattress-buying experience was so positive and easy. We appreciate you taking the time to share your experience and are glad that our service made you feel at ease. Thank you for recommending us, Megan at Customer Care
Ottoman Storage
Ottoman looks fine
Colleagues in store were great
Delivery next month
14 de mayo de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your positive feedback! We're so glad you had a great experience with our store colleagues. We can't wait for you to receive your Ottoman next month!
Great service
Great service, didn’t rush us and made sure we were happy with everything
8 de mayo de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your positive feedback! Our team takes pride in providing exceptional service and ensuring our customers are satisfied. We're glad we could make your experience with us a great one. Looking forward to seeing you again!
Friendly and helpful
Friendly and helpful, Lora gave just the right level of service, explaining the offers then leaving us to find what we wanted… easy transaction, would def recommend
6 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
Thank you for sharing your experience with Lora! We strive to provide exceptional service and make your transaction easy. We appreciate your recommendation and look forward to serving you again! - Team Bensons 💜
Helpful
Helpful, polite , informative and very professional would recommend
5 de mayo de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear about your positive experience. Thank you so much for recommending us!
Sleep well, Team Bensons💜
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind words! We strive to provide exceptional service and it's wonderful to hear that our staff was helpful and efficient. We appreciate your support and hope to see you again soon!
Sleep well,
Team Bensons💜
good & professional help
26 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind words! Providing professional help is our top priority and we are delighted to hear that we met your expectations. We truly appreciate your business and hope to see you again in the future.
Sleep well,
Team Bensons💜
Excellent customer service
We were warmly greeted and offered assistance. We advised at first we were just browsing and we left alone to do this, big plus. When we needed help Lora was excellent in product information & taking of order. She was polite, attentive and friendly, very positive experience
27 de abril de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
Thank you for your positive review! We are so glad that Lora provided excellent service and that you had a positive experience with us. We strive to create a welcoming and helpful atmosphere for all of our customers. Looking forward to seeing you again soon!
Sleep well, Team Bensons💜
Excellent sales service
Excellent sales service, I was given the information I needed then left alone to try different products. After purchase, next steps were explained and emails have been sent as promised with all the information I need. Very friendly staff.
23 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind review! We are thrilled to hear that you had a positive experience with our sales team and that you were satisfied with the level of service and information provided. We always strive to go above and beyond to make sure our customers are well-informed and well taken care of. Thank you for choosing us!
Sleep well, Team Bensons💜
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