Externally helpful, couldn’t do enough for me. Very knowledgable and in know way pushy. Overall an exceptional experience and wouldn’t hesitate to recommend or use again. A credit to your company.
Localización
Cambiar localizaciónUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Consulta las opiniones de los clientes
Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... Ver más
La empresa ha respondido
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... Ver más
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Norwich148
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Reino Unido
- 1603419702
4,6
Excelente
463 opiniones
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Excellent sales service
Excellent sales service, I was given the information I needed then left alone to try different products. After purchase, next steps were explained and emails have been sent as promised with all the information I need. Very friendly staff.
23 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind review! We are thrilled to hear that you had a positive experience with our sales team and that you were satisfied with the level of service and information provided. We always strive to go above and beyond to make sure our customers are well-informed and well taken care of. Thank you for choosing us!
Sleep well, Team Bensons💜
Laura was really good
Laura was really good , she made at ease in our purchase, she was clear and competent what she spoke to us.
22 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for sharing your positive experience with Laura! We are thrilled to hear that she provided excellent customer service and made your purchase experience smooth and enjoyable. We will be sure to pass along your kind words to her. Thank you for choosing us!
Sleep well, Team Bensons💜
I already had a good idea of which…
I already had a good idea of which mattress I wanted, even better was the fact it was in the sale, courteous and helpful staff all sorted quickly and efficiently, now waiting for mattress to be delivered…
13 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for sharing your positive experience with us! We are thrilled to hear that our staff was able to assist you efficiently and that you found your desired mattress at a great price. We can't wait for you to receive your delivery and experience the benefits of a good night's sleep on your new mattress. Thank you for choosing us! Sleep well, Team Bensons💜
The staff were very helpful and friendly
The staff were very helpful and friendly
20 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind words! Our team takes great pride in providing helpful and friendly service to all our customers. We're happy to hear that you had a positive experience with us. - Team Bensons 💜
Excellent service from the salesperson.
Excellent service from the salesperson.
Would recommend shop to others.
18 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your kind words! Our team strives to provide excellent service to all of our customers. We are delighted to hear that your experience with our salesperson was exceptional. Thank you for recommending our shop to others! - Team Bensons 💜
Great customer service
Great customer service. The lovely lady at the Mousehold Heath Norwich branch helped me pick the right bed and mattress and i'm looking forward to sleeping in it next week!
6 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your feedback! We are thrilled to hear that our team at the Mousehold Heath Norwich branch provided exceptional customer service and helped you find the perfect bed and mattress. We can't wait for you to enjoy a great night's sleep next week!
Respuesta de Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that our advice and service met your expectations. Your satisfaction is our top priority and we look forward to continuing to provide excellent assistance to you in the future.
Very obliging and knowledgeable service.
12 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for taking the time to share your experience with us! We always strive to provide knowledgeable and obliging service to our valued customers. It means a lot to us to know that we met your expectations. We can't wait to see you again soon!
Respuesta de Bensons For Beds - Norwich148
Thank you for the glowing review! Our team at Bensons is dedicated to providing top-notch service to our customers. We are thrilled to hear that you had a positive experience and we appreciate your recommendation. Thank you for choosing Bensons.
Great Service
We went in to buy a bed as we got our last one there, , they were very helpful, especially Judy, she was friendly, helpful and very professional , she helped us choose the right sort of mattress. Delivery times were quick and you are kept informed at all times. Would definitely go there again
2 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
Thank you for your positive review! We are happy to have provided you with excellent service and a hassle-free buying experience. We appreciate your loyalty and look forward to seeing you again soon.
Friendly
Very friendly service. Provided all the information I needed at a good pace, no pressure and availability to cancel my order.
29 de marzo de 2025
Respuesta de Bensons For Beds - Norwich148
We appreciate you sharing your experience! We're happy to hear our service was friendly, informative, and stress-free. Thank you for your positive feedback, Megan at Customer Care
Excellent customer service by Judy at…
Excellent customer service by Judy at the Norwich branch . She was very informative without being pushy ! We purchased a bed and then had to return to change the size of the mattress as we realised it would not fit up the stairs ( thanks to Judy for reminding us to measure ) on return the process to change the size was easy and again great customer care
1 de abril de 2025
Respuesta de Bensons For Beds - Norwich148
We're glad you enjoyed your experience at the Norwich branch. It's great to hear that our team member was helpful and informative during your purchase and return. Thank you for sharing your positive feedback; we appreciate it. Take care, Megan at Customer Care
Respuesta de Bensons For Beds - Norwich148
We are so happy to hear that our team member was helpful and knowledgeable! We appreciate your feedback, Megan at Customer care
First class service
First class service from Judy very knowledgeable and helpful great prices for 2 beds and accessories
1 de marzo de 2025
Respuesta de Bensons For Beds - Norwich148
We're happy you received first-class service and found great prices on beds and accessories! Our team aims to be knowledgeable and helpful. Thanks for your review, Megan at Customer Care
Very professional experience
Sales lady was very helpful and explained all the different bases and mattresses to us and the cost.
Not pushy at all and listened to our requirements.
20 de febrero de 2025
Respuesta de Bensons For Beds - Norwich148
We're so glad to hear that our sales lady was helpful and informative, and that she listened to your needs without being pushy. Thank you for your positive feedback, Megan at Customer Care
Professional staff attending to us…
Professional staff attending to us efficiently
16 de febrero de 2025
Respuesta de Bensons For Beds - Norwich148
We appreciate your positive feedback! We are happy our staff was professional and efficient. Thank you for choosing our services, Megan at Customer Care
Store staff are great. Head office customer service is awful!
The staff at Bensons Norwich are knowledgeable, helpful and professional.
Unfortunately, things went wrong on delivery. The date was booked, I had the text to track the delivery and I could see the van was 5 minutes away. However, it turned around and I got a call around 20 minutes later to say that our mattress was not onto the van.
I had to booked a second day off work to take delivery a week later.
Although my delivery charge was refunded, Bensons have concern at all re the fact I had to take a second day off. The after sales customer service and communication is appalling and it really has just been hard work.
Such a shame when the store staff work so hard to give a good service.
31 de enero de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Norwich148
We appreciate you bringing this to our attention. We're sorry your delivery was not completed as scheduled, and for the inconvenience of rescheduling. We'll review what happened with your delivery to prevent similar issues. We value your feedback, Megan at Customer Care
Very helpful lady
Very helpful lady, Tina, especially when I needed to change the order. Good, comfortable bed at a fair price. I could have had the bed within 2 weeks but chose a later date to fit in with other commitments. Have used this company before and would do so in the future, should the need arise.
11 de febrero de 2025
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that you found our team member helpful when changing your order. We're also glad you found a comfortable bed at a fair price and appreciate your continued trust in our company. Thank you for your positive feedback, Megan at Customer Care
Employee that approached us was very…
Employee that approached us was very helpful and through which helped us make the right decisions in choosing our bed
4 de febrero de 2025
Respuesta de Bensons For Beds - Norwich148
We appreciate you taking the time to share your experience. We're glad to hear that our employee was helpful and thorough in assisting you with your bed selection.
Take care, Megan at Customer Care
Sales person very helpful
5 de febrero de 2025
Respuesta de Bensons For Beds - Norwich148
We're happy to hear that our salesperson was helpful. Thank you for your positive feedback, Megan at Customer Care
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