Bensons For Beds - Speke Opiniones 

189
TrustScore: 5 sobre 5

4,9

Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Colchonería

Sobre Bensons For Beds - Speke

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, Reino Unido

4,9

Excelente

TrustScore: 5 sobre 5

189 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(189)

26.103 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Would recommend Bennsons

Gives good advice on product that is right for your requirements. Reliable delivery times and updates.

26 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

We really appreciate your review. It’s wonderful to hear our product advice and delivery communication met your expectations.
Until next time, take care,
Megan at Customer Care!

Valorada con 5 estrellas sobre 5

Left alone to browse until needed help

Left alone to browse until needed help. Sam was great explained all we needed to know. Found the right bed for us

26 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

Thank you for the great feedback! 😊 We’re glad you had time to browse at your own pace and that Sam was there when you needed help, explaining everything clearly. So pleased we could help you find the right bed — enjoy it,
Megan | Customer Care Specialist🛏️✨

Valorada con 5 estrellas sobre 5

Great experience from the initial sales to the delivery

Everything was made so easy for us to buy the right mattresses for us. The sales staff were very helpful. The 2 guys who delivered the mattresses and took our old one away were brilliant. Polite, funny and took real care not to damage anything while putting the mattresses into place and removing our huge super king mattress. Very impressed.

12 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

Thank you for such a fantastic review! We’re so pleased to hear everything was made easy for you and that our sales team helped you choose the right mattresses. It’s wonderful to know the delivery team were not only polite and funny, but also took real care while bringing in your new mattresses and removing your super king. Thank you for choosing us,
Megan | Customer Care Specialist✨

Valorada con 5 estrellas sobre 5

Brilliant Knowledge and Service!

Upon entering the store (New Mersey Retail Park,
Speke, Liverpool, L24 8QB), we were met by Daniel G (lovely feller and very knowledgeable). Daniel asked did we need any assistance, so we explained what we were after and asked could he steer us in the right direction. He suggested that we tried the mattress selector which would show us what strength mattress would support us best. This is done on a big screen where you can physically see the pressure being applied to the parts of your body that require support. Daniel never rushed us and he gave us time to try different mattresses and discuss between ourselves which one we thought was best. We finally chose the mattress, type of bed and pillows we wanted. The overall experience was very relaxed, enjoyable and funny due to the general chit chat we were having. Thanks Daniel.
This is the third time we have used Bensons For Beds and would recommend to anyone thinking of buying a new bed, especially a new mattress as it's not a one size fits all!

20 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

Thank you so much for your wonderful review! We’re delighted Daniel made your visit so relaxed, informative, and enjoyable — the mattress selector is such a helpful tool, and it’s great he could guide you through everything at your own pace. Fantastic to hear you found the perfect mattress, bed, and pillows. We truly appreciate you choosing us for the third time and recommending us to others — thank you,
Megan at Customer Care💜

Valorada con 5 estrellas sobre 5

I had a good experience because I was…

I had a good experience because I was welcomed as soon as I entered the shop by a very kind and understanding young man named Daniel he went through every element that I needed to make a decision on what kind of bed I needed

9 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

Thank you for your lovely review! We’re so pleased to hear you had such a good experience and felt welcomed the moment you entered the shop. It’s wonderful that Daniel was kind, understanding, and took the time to go through every detail to help you decide on the right bed. We really appreciate your feedback,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

The staff were friendly knowledgeable…

The staff were friendly knowledgeable and made ordering my item very simple

5 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

We're so pleased the team's knowledge and friendliness made ordering simple for you! Thank you for taking the time to share your experience.

Team Bensons

Valorada con 5 estrellas sobre 5

Excited for a good’s night sleep

Ace thanks v much Phil

3 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

We're very happy to hear that you had a great experience. We appreciate your positive feedback and thank you very much!

Team Bensons

Valorada con 5 estrellas sobre 5

My experience with Bensons for beds was…

My experience with Bensons for beds was excellent from entering the shop, wonderful, attentive service from staff. Delivery arrived as promised by 2 very polite, helpful and careful men. I cannot recommend Bensons highly enough. Customer service excellent from all.

2 de marzo de 2026
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Respuesta de Bensons For Beds - Speke

Barbara,

We appreciate your excellent feedback! It's great to hear about the wonderful and attentive service you received in our shop and that the delivery was on time by our polite and careful team. We're happy you recommend us so highly.

Team Bensons

Valorada con 5 estrellas sobre 5

Excellent Service

Very, very good experience. The colleague in the store did not rush me and took a lot of care in making sure that I was buying a bed that would meet my needs. I have a severe spine problem.
The two delivery/installation staff on the day were absolutely fine and quickly and calmly took my old bed away and installed the new one. They took care not to knock anything with either the old bed on its way out or the new bed on its way in. Both were polite and courteous.
I would recommend Bensons to anyone.

26 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

Disgruntled Customer,

We're happy to hear that you had a very good experience and that our colleague took the time to ensure you found a bed that meets your needs. It's great to know the delivery and installation team were efficient, careful, and courteous. Thank you for recommending us!

Team Bensons

Valorada con 5 estrellas sobre 5

I dealt with a salesperson called Phil…

I dealt with a salesperson called Phil who was very patient and knowledgeable about the products he sold. This was the first time I have bought a bed since my husband died( Phil did not know this) and I was very grateful for his help,

22 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

Thank you for your thoughtful review Karen. 😊 We’re so pleased to hear that Phil was patient and knowledgeable while helping you choose the right bed. Even though he didn’t know your circumstances, we’re truly glad he was able to make the experience a little easier for you. We’ll be sure to pass on your kind words — they’ll mean a great deal to him,
Megan at Customer Care

Valorada con 5 estrellas sobre 5

Tracy in store was very professional…

Tracy in store was very professional and such a good help in answering our questions would definitely recommend

15 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

We appreciate you taking the time to leave us this amazing review! We're so happy to hear that you received professional and helpful customer service.

Valorada con 5 estrellas sobre 5

Customer service woman at the shop was…

Customer service woman at the shop was really lovely, very knowledgeable and patient with me.

13 de enero de 2026
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Respuesta de Bensons For Beds - Speke

We appreciate your feedback! We're so happy to hear that our team member was lovely, knowledgeable, and patient. Thank you for your positive review – Lauryn at Customer Care 💜

Valorada con 5 estrellas sobre 5

Comfort and style

Excellent customer service, sales person was very helpful at polite and friendly.

11 de febrero de 2026
Opinión espontánea
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Respuesta de Bensons For Beds - Speke

We're happy to hear that you received excellent customer service. It's great to know our sales team was helpful, polite, and friendly. Thanks!

Valorada con 5 estrellas sobre 5

Excellent, if a little over attentive

There were no problems from start to finish and we're very happy with the mattress.

The only one tiny criticism regards the slightly excessive contact, both during the initial viewing and afterwards (but this may be down to my personal preference). I'd have liked to have been given a little more time on our own to discuss, and the endless emails and text messages to confirm the delivery was extraordinary. That said, too much is far better than too little!

The delivery was spot on too, done on time and efficiently.

13 de enero de 2026
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Respuesta de Bensons For Beds - Speke

We're happy you're pleased with your mattress and the delivery service. We appreciate your feedback regarding the contact frequency. We aim to provide the right support without being overwhelming, and we'll review our communication approach. Thanks for your insights!

Stewart - Bensons Team

Valorada con 5 estrellas sobre 5

Everything was fab from walking into…

Everything was fab from walking into the shop to sleeping on my new mattress.

14 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

We are happy to hear that you had a wonderful experience from start to finish and that you are enjoying your new mattress. Thanks for your feedback.

Stewart - Bensons Team

Valorada con 5 estrellas sobre 5

Altogether a great experience!

From entering the store, I was greatly impressed with the knowledge, friendliness and professional approach of Kelly at Bensons. She was so helpful and understanding of my needs. Subsequently, the delivery was hassle free with the two gentlemen giving me ongoing notification of their expected time of arrival, moving the goods to my bedroom, assembling my bed, taking away the old one for recycling and tidying up and removing the packaging. I'm very happy with the purchase and wholeheartedly recommend Bensons to my family and friends.

12 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

We're happy to hear about your positive in-store experience and that you were impressed with the team member's knowledge and helpfulness. It's great to know the delivery was hassle-free, and the team assembled your bed and removed the old one. Thank you for recommending us!

- Jessica at Team Bensons

Valorada con 5 estrellas sobre 5

First Class Customer Service

Really pleased with the service I received from Kelly at the Liverpool Speke retail store when I visited the store to enquire about purchasing a new mattress.She was very polite,personable & knowledgeable on explaining what each matttess offered.Also she was very patient as I tried a number of beds to ascertain which one best suited my needs to help me try & alleviate my lower back issues.That’s what a I call a first class service.Thank you Kelly.Received delivery of my mattress on designated day.I am delighted with my purchase.

8 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

We're delighted to hear about the excellent service you received at our Liverpool Speke store. It's wonderful that our team member was so helpful and patient in assisting you with your mattress selection to address your needs. We're glad you are happy with your purchase and the delivery.

Valorada con 5 estrellas sobre 5

Best place for Customer Service

This is 3rd bed we have bought recently from the Mersey Retail branch. Excellent staff there ,so friendly and accomodating especially as they allowed us to bring our little dog into shop. He needed to check he could jump up onto it.

3 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

We're happy to hear that you've had such positive experiences with us and appreciate your continued patronage. It's great our team could be so helpful and welcoming to your dog!

Valorada con 5 estrellas sobre 5

From showroom to delivery excellent top…

From showroom to delivery excellent top rate service …. We were given all the information we needed to make an informed decision on what bed would suit my elderly mother ……. Delivery guys very helpful and polite , from start to finish bensons for beds have provided a top rate service

2 de febrero de 2026
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Respuesta de Bensons For Beds - Speke

We're happy to hear that you received excellent service from the showroom to delivery. It's great that we could provide the information needed to choose the right bed and that our delivery team was helpful. Thank you for your positive feedback.

Valorada con 5 estrellas sobre 5

Good delivery assembled quick + tidy

Good delivery assembled quick + tidy

29 de enero de 2026
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Respuesta de Bensons For Beds - Speke

We're so glad our delivery and assembly met your expectations with speed and tidiness. Thanks for your positive feedback,
Megan at Customer Care

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