Very easy and polite service from Sam in the Stockport branch. Good advice and easy process. On delivery day everything they said would happen did on time in a courteous professional manner. Team carr... Ver más
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Localización
Cambiar localizaciónUnit 3 The Peel Centre, Great Portwood Street, SK1 2HH Stockport, Cheshire, GB
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Consulta las opiniones de los clientes
I was thrilled with the service Teighan extended to my partner and I when we visited and we ended up buying two gorgeous mattresses at a good discounted price. She was extremely knowledgeable and th... Ver más
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Sam explained all the different mattresses very clearly and Barry and Kelvin delivered our choice on time, quickly and cherfully. It was easy to choose the right mattress and they took the old one awa... Ver más
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Seamless from start to finish, Mo was extremely helpful and patient with us as it took us a while to decide what we actually wanted. He was full of knowledge and very friendly Thanks Mo!!
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Información sobre la empresa
Sobre Bensons For Beds - Stockport683
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 3 The Peel Centre, Great Portwood Street, SK1 2HH, Stockport, Cheshire, Reino Unido
- 1614747195
4,7
Excelente
525 opiniones
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Respuesta de Bensons For Beds - Stockport683
We are happy that our professional service and helpful staff met your needs. We appreciate your feedback!
Thank you,
Lauryn at Customer Care
Service satisfactory , although prices less so
The service was satisfactory but the prices are relatively expensive compared, for example, with Amazon, which has many mattresses for sale for under £100, one or two even including free delivery and few for sale at over £200. Admittedly Bensons offer a five year guarantee as kindly mentioned in the sale but its small print includes so many restrictions for wear and tear and whatever that to me it seems of little value.
25 de septiembre de 2025
Respuesta de Bensons For Beds - Stockport683
We appreciate you sharing your thoughts. We're sorry our prices didn't meet your expectations compared to other retailers. We aim to provide value through service and guarantees. Thank you for the feedback.
Thank you,
Lauryn at Customer Care
The sales assistant was very very…
The sales assistant was very very helpful and give me all the information I needed in buying the bed.. nice polite man
22 de septiembre de 2025
Respuesta de Bensons For Beds - Stockport683
Thank you for your kind words—I’m glad our sales assistant could help you with everything! Take care, Megan at Customer Care.
Excellent Service
The manager and assistant were extremely helpful with no pressure sales. Able to answer our questions which made us decide on our purchase
16 de septiembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
We appreciate you sharing your experience! We're happy to hear that our team was helpful and informative, assisting you in making your decision without pressure.
Thank you,
Lauryn at Customer Care.
Wear a sign that says "leave me alone" in store or face being harassed for your entire time in there!
Ugh, just horrible pushy salespeople in store. You're not doing yourselves any favours. People do not want to be sold to like that. Try reading the room, or asking people some questions that can actually get to what they need rather than spouting endless features and benefits that mostly are unnecessary. Surprising that we stayed as long in store as we did. Only redeeming feature is that their products are actually alright!
17 de septiembre de 2025
Respuesta de Bensons For Beds - Stockport683
We appreciate your feedback and are sorry to hear about the sales experience. We take your feedback on board and will be passed onto the relevant team for improvements.
Thank you,
Lauryn at Customer Care.
Lynn who dealt we use was so polite and…
Lynn who dealt we use was so polite and helpful , she really took an interest in what we wanted and needed, she found an alternative to the bed we thought we wanted and supplied us with a bed much more practical in storage, size and comfort
16 de septiembre de 2025
Respuesta de Bensons For Beds - Stockport683
We're happy to hear that the service you received was so helpful! It's great to know that our team member found a bed that better suited your needs. We appreciate your positive feedback.
Best Wishes,
Megan at Customer Care
Lynn who served us was very…
Lynn who served us was very knowledgeable and advised us exactly what we needed,
Great customer service too
13 de septiembre de 2025
Respuesta de Bensons For Beds - Stockport683
We're happy to hear that you received great customer service! It's wonderful that our staff member was knowledgeable and provided helpful advice. Thank you for your feedback.
Best Wishes,
Megan at Customer Care
Excellent Service
Salesman was excellent in helping with the purchase of a mattress. A credit to the company. Will definitely buy again from the Stockport branch. Thanks
12 de septiembre de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
Thank you for taking the time to share your positive experience! We are thrilled to hear that our salesman provided excellent service and made your mattress purchase a great one. We appreciate your support and look forward to serving you again in the future at our Stockport branch. Thank you!
Respuesta de Bensons For Beds - Stockport683
We appreciate your feedback and are so glad our employee was helpful, sympathetic, and non-pushy. Thank you so much for choosing us, Megan at Customer Care
Great shopping experience
Review is largely based on the shopping experience, which I found was excellent. I also visited other bed stores but found Bensons to be much clearer and easier to follow. All the products I eventually bought were on display.
I was welcomed and guided by Andrej who was really helpful without pushing for a sale, he answered all my questions promptly, sending multiple quotes via email when I wanted a different mattress/headboard type.
In other bed stores I found the staff almost disinterested, preferring to get on with in store tasks instead.
4 de septiembre de 2025
Respuesta de Bensons For Beds - Stockport683
We're glad you enjoyed your shopping experience and found our store easy to navigate. We appreciate your positive comments about the helpfulness and attentiveness you received. It's great to know our team provided you with excellent support. Thank you for your feedback, Megan at Customer Care
Excellent service
Gareth was great and made the bed buying decision easy and stress free. He was very informative about the options and left us to wander around the store trying different beds and pillows.
Very professional and friendly and I can't rate them high enough.
27 de agosto de 2025
Respuesta de Bensons For Beds - Stockport683
We appreciate your feedback! We're happy to hear that your bed buying experience was easy and stress-free. It's great to know our team member was informative, professional, and friendly. Thank you for the high rating, Megan at Customer Care
I’ve had a very positive experience…
I’ve had a very positive experience with Eric in the Stockport store. Initially bought the igel 2050i firm and decided to change as not quite as comfortable as I need albeit the hubby was very happy. Due to the 45 day tryout I have been able to change and gone for igel 3500i firm but has plush top which gives me the softness I require for comfort. The whole experience has been fantastic, great customer support.
24 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
Thank you for sharing your positive experience at our Stockport store, and for trusting us with your comfort needs. We're thrilled to have helped you find the perfect fit with the igel 3500i firm with plush top. Our team is dedicated to providing excellent customer support and we're happy to have exceeded your expectations. Thank you for choosing us!
The sales advisor in store was…
The sales advisor in store was extremely helpful and friendly. He gave useful advice and a range of options for the bed that we had chosen. He was very approachable but also gave us space whilst we were browsing.
22 de agosto de 2025
Respuesta de Bensons For Beds - Stockport683
Thank you for the wonderful review! We're thrilled to hear that our sales advisor provided you with helpful advice and a variety of options. We pride ourselves on providing excellent customer service and are happy to hear that we met your expectations. We appreciate your business and hope to see you again soon!
Helpful service.
Gio was very helpful.The store is well laid out.He was able to guide me to the right bed for me.Altogether an excellent service.
22 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
We're so glad to hear that you found our store well-organized and that our team member was able to assist you in selecting the perfect bed. Thank you for your feedback, Megan at Customer Care
Helpful and not pushy
Helpful and not pushy. Left us to have a look around and then gave us excellent customer service. Gareth I think he was called was lovely. Always buy my bedroom furniture from Benson's as I trust them.
22 de agosto de 2025
Respuesta de Bensons For Beds - Stockport683
We're happy to hear that you received excellent customer service and appreciated the no-pressure environment. We appreciate your continued trust and positive feedback! Take care, Megan at Customer Care
Excellent customer service
Eric who served us both times we went in store was really friendly, approachable and helpful. He did not pressure us to buy anything but instead helped us choose the right bed frame as well as tell us about blue light discount.
10 de agosto de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
Thank you so much for your kind words about Eric! We hope you love your new bed frame and take advantage of our blue light discount. We strive to provide a pressure-free shopping experience for all our customers. Come back and see us again soon! Megan at Customer Care😊
Bed came on time
Bed came on time. Great communication from Benson for Beds on time slot and driver was very helpful with placing bed upstairs. Delighted with the bed.
8 de agosto de 2025
Respuesta de Bensons For Beds - Stockport683
Thank you for your wonderful review! We are so happy to hear that you had a positive experience with Benson for Beds. Our team is dedicated to providing top-notch communication and timely deliveries. We are delighted that you are happy with your new bed. Thank you for choosing us, Megan at Customer Care
Helpful people in Stockport, not pushy.
Giovanni helped us at the Peel Centre Stockport branch and he was really helpful. He stayed within out budget and quoted us for different options so we could go away and think about what would work best for us. We went back that day and got the bed, we originally were going somewhere else as well but this seemed better. Thank you 😁
15 de julio de 2025
Respuesta de Bensons For Beds - Stockport683
Thank you for your positive feedback! We're thrilled that Giovanni was able to provide you with excellent service and help you find the perfect bed within your budget. We're grateful for your business and hope you enjoy your new purchase! Megan at Customer Care😊
They were very professional and didn't…
They were very professional and didn't leave a mess after the job was done.
8 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
Thank you for your kind words! We strive for professionalism and clean work at every job. We're glad to hear you were satisfied with our services, Megan at Customer Care
Brilliant customer service from start…
Brilliant customer service from start to finish.
Eric in the Stockport store was really helpful and friendly. To Keiran and Jordan who delivered our bed and assembled it. Thank you guys my son loves his new bed.
4 de julio de 2025
Opinión espontánea
Respuesta de Bensons For Beds - Stockport683
Thank you for your kind words! Our team at the Stockport store takes pride in providing top-notch customer service. We'll be sure to pass your compliments along to Eric, Keiran, and Jordan. We're thrilled to hear that your son loves his new bed, Megan at Customer Care
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