We had Angel who helped us on the day we ordered our bed and from the minute we stepped into the store to the minute we left we had a smile on our faces and could stop talking about how amazing th... Ver más
Localización
Cambiar localizaciónUnit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ York, North Yorkshire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We went to look for a new mattress. Left alone for about 5 minutes, then a gentleman came over, introduced himself and said any questions I'm happy to help. Sorry I forgot his name. Anyway we t... Ver más
La empresa ha respondido
Bensons for Beds means a good nights rest. The staff in the York store explained everything to us and the purchasing system was easy to use. We received lots of messages informing us about the pro... Ver más
La empresa ha respondido
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - York553
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 2 Clifton Moor Retail Park, Unit 2 Stirling Road, YO30 4XZ, York, North Yorkshire, Reino Unido
- 1904693123
4,8
Excelente
651 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Bensons For Beds - York553
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We take pride in our team's professionalism and dedication. We look forward to serving you again soon!
Really good experience in store at York…
Really good experience in store at York but unfortunately they couldn't match your online price so I had to order online. From start to finish all was good, frequent updates and friendly staff. I just find it hard to think that you charge £60 to take away our existing mattress! Make it affordable please.
29 de agosto de 2026
Respuesta de Bensons For Beds - York553
Thank you for your feedback! We're thrilled to hear you had a great experience in our York store and appreciate your understanding regarding the pricing. We value your input on the mattress removal fee and will certainly take it into consideration. We hope to serve you again soon!
Knowledgable salesman
Knowledgable salesman, superb showroom, excellent delivery team
27 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear that you found our salesperson knowledgeable, our showroom superb, and our delivery team excellent. Thank you for your wonderful feedback!
Team Bensons
Amazing service
Paul @ the Clifton moor branch was incredibly helpful with an amazing knowledge and understanding of what we needed.
The whole experience was a pleasure and I would definitely recommend Bensons for beds without hesitation
26 de agosto de 2026
Respuesta de Bensons For Beds - York553
Thank you for your fantastic review! We're so pleased to hear that your experience was a pleasure and that our team member provided such amazing knowledge and understanding. We truly appreciate your recommendation and look forward to welcoming you back.
Team Bensons
It would have been 5 stars but the…
It would have been 5 stars but the sales advisor at York advised us that it was in "our best interests to buy direct from the store rather than online". This was a mistake as buying online gives customers goods return rights if you are not happy with the product that you will lose should you buy direct from store. We feel we were misled by the store colleague by him persuading us to buy from the store and franky feel "conned", he should not have told us that "it was in our best interests to buy from store" this is not true. We are unhappy with the buying experience because of this. Future customers beware!!!!!
8 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - York553
Hello,
We're sorry to hear that you feel disappointed with your purchasing experience. We certainly never want any customer to feel misled, and we apologise if the advice provided in store has left you feeling this way.
We'd like the opportunity to look into your concerns further and better understand the information that was provided during your visit to our York store. We have sent a request for your order details. We can then support you further.
Thank you,
Megan | Customer Care Specialist
I took your advice and was sold a…
I took your advice and was sold a mattress for my bad back… It took six weeks to arrive, it was lumpy and made my back worse, you then sold me another mattress with assurances that it would be best for my bad back, it had a gell topper and was £1000…
It made my back so bad that I had to sleep on the floor.
Eventually I went back to you and asked to change the bed, I paid £4000 for another Hypnos mattress which to be fair is helping my back and is very comfortable for me, but what a performance to get the right mattress.
The whole thing took the best part of a year because you take 6 weeks to be able to deliver. Yet again the delivery was good, but why sell cheap nasty mattress to people who need a bed to help their backs! And why take 6 weeks to deliver, 6 weeks is way too long to have to wait when you have paid for the mattress…
23 de agosto de 2026
Respuesta de Bensons For Beds - York553
Hello,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience and appreciate how frustrating and prolonged this process has been for you.
Your feedback is important to us and will be reviewed internally.
We sincerely apologise for the disappointment caused and thank you for your review,
Megan | Customer Care Specialist
Clear advice from the showroom staff in…
Clear advice from the showroom staff in York and plenty of time given to evaluate options.
Order and delivery process very smooth.
21 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear that you received clear advice from our showroom staff in York and had plenty of time to evaluate your options. It's wonderful that your order and delivery process was very smooth. Thank you for your kind feedback!
Team Bensons
Respuesta de Bensons For Beds - York553
Thank you for your wonderful feedback! 😊 We're delighted to hear that you experienced a friendly, helpful team with no hard sell, giving you the time and space to make the right choice for you. After all, choosing a new bed should feel comfortable from the very start! 🛏️
Thanks again for choosing us — enjoy every cosy moment!
Megan | Customer Care Specialist
Helpful and knowledgeable
Angel was helpful and knowledgeable, explained the difference between a couple of options we were considering, but gave us time just to look too.
10 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so happy to hear that our team member provided such helpful and knowledgeable assistance, allowing you the space to make an informed decision. We appreciate your kind words!
Team Bensons
Excellent service
I needed a slight adjustment to my order and Emma sorted it quickly and efficiently. Talked through what needed to happen next and was done within minutes. Excellent professional yet friendly service.
12 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear that your order adjustment was handled quickly and efficiently. It's wonderful to know that our team provided such professional yet friendly service. Thank you for sharing your positive experience!
Team Bensons
Respuesta de Bensons For Beds - York553
We are so pleased to hear that our team was efficient, prompt, and pleasant during your visit. We truly appreciate your kind words and positive feedback!
Team Bensons
Double bed purchased
From purchase to delivery, with the exception of the wait time in between, everything went smoothly. Got updates at least once a week saying it was being made and on target for the delivery date.
The only thing I would change, which we didn’t gauge in the shop is the headboard. Too big in a small room.
13 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear that your purchase and delivery experience was smooth, and that you appreciated the regular updates on your order's progress. We also appreciate your honest feedback regarding the headboard size.
Team Bensons
Great service and best quality
James was very helpful. We went to buy a new mattress for our daughter. James gave us great advice and didn't give up until my daughter was happy with a mattress and a pillow. She is sleeping very well in her new bed. We highly recommend Bensons at York. There is a great selection of beds for all budgets. Pass our big thanks to James! and we will definitely be back.
10 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're absolutely delighted to hear about your wonderful experience in our York store! It's fantastic that our team member provided such great advice and ensured your daughter was happy with her new mattress and pillow. We're so pleased she's sleeping well and that you found a great selection of beds for all budgets. We truly appreciate your high recommendation and look forward to welcoming you back!
Team Bensons
Great customer service
Very helpful, changing delivery was easy, the delivery and build was excellent
13 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear that you found our service very helpful and that changing your delivery was easy. It's wonderful that the delivery and build were excellent! Thank you for your kind feedback.
Team Bensons
Bensons fulfilled everything they said…
Bensons fulfilled everything they said they would. Furniture arrived undamaged (delivery chaps were lovely!), assembly was easy even for idiots like me.
The only thing I didn’t like was Bensons delivery pricing which seems batty. I ordered 1x king size bed and 2x bedside units and the cheapest option was 3 separate deliveries rather than 1 delivery.
30 de julio de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear that your furniture arrived safely and that assembly was straightforward. We appreciate your feedback regarding our delivery pricing structure and understand your concerns about the separate deliveries. We're always looking for ways to improve our services.
Thank you for your review - Lauryn at Customer Care
Respuesta de Bensons For Beds - York553
Thank you so much for the positive review! We take pride in providing a wide selection of beds and mattresses to meet our customers' needs. It was a pleasure serving you and we hope to see you again in the future.
Bensons provided an excellent service👍
Bensons provided an excellent service👍. When entering the store we were acknowledged by Phil who advised us to look round and try any of the mattresses and he would be available to answer any questions - great no pushy salesmen. We decided on one particular mattress and Phil was available to answer questions at this point and the purchase was completed.
The delivery date was agreed and a promise of been kept informed was given. This promise was kept to the letter. Delivery was excellent. We live in an awkward cottage and the two delivery men made light work of difficult access and dodgy bends.
The whole experience was first rate.
3 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided such helpful, non-pressured assistance in-store and that the delivery was excellent, even with difficult access. We appreciate your kind words!
Team Bensons
From discussing our mattress…
From discussing our mattress requirements with James(the sales person, who was exceptional) to the actual delivery, we have been kept informed at every stage. From welcome messages to being informed our mattress was being made, to a few days before informing of us of the 2 hour delivery slot . That day we were reminded that the mattress was on its way. The two gentlemen who delivered the mattress took the old mattress and unpacked and left our mattress on the frame. Really impressed with the service and would highly recommend. And of course the mattress is great!!
3 de agosto de 2026
Respuesta de Bensons For Beds - York553
We're so pleased to hear about your excellent experience, from discussing your mattress requirements to the delivery! It's wonderful that our team kept you informed at every stage and that the delivery was so efficient. We're especially glad you're impressed with the service and love your new mattress!
Team Bensons
So helpful
Bensons were so helpful in assisting us in selecting the bed we wanted. We went in with an idea of wat we needed and they were very quick to advise us. We got a good price and great value for money. Delivery was easy to arrange and didn't take long to come through.
13 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - York553
Thank you for your wonderful review! We're delighted to hear that our team was so helpful in assisting you to select the perfect bed. It's great to know you found a good price and excellent value, and that arranging delivery was easy and quick. We hope you enjoy your new bed!
Team Bensons
Respuesta de Bensons For Beds - York553
We are so happy to hear that our delivery service was efficient and fast for you. We truly appreciate your positive feedback!
Team Bensons
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.