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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

very very helpfull very quick in sorting my problem out. would recomend the company to anyone and will be using their service again in the near future many thanks for your assistance

Valorada con 5 estrellas sobre 5

Called to order items over the phone,the Technical Department - Chris & Sales Department - Tracy were both extremely helpful in helping a novice get the right items (Chris) and then deal with payment... Ver más

Valorada con 1 estrellas sobre 5

Stock showing as available next day. Email sent after order processed with tiny print stating stock not available. Happy to take money instantly, have to wait days to get money back. In this da... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

They are like the Amazon of the plumbing supplies world, but unlike Amazon, BES has quality control. I've bought loads from here, and I've never had anything that wasn't well-made and fit for purpose.... Ver más

La empresa ha respondido

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Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

727 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 90% de las opiniones negativas

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4,4

Todas las opiniones

(727)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Order placed in the late afternoon and delivered late morning next day. Fantastic! Great communication and very competitive prices.

18 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Rang BES with a query today

Rang BES with a query today, trying to source a product i purchased from them in 2019. I spoke to Tracy who was extremely helpful and very pleasant to talk to.
Unfortunately the product is now discontinued, and i was unable to view previous orders that far back. If i could have, or the product was still available, the review would be 5 stars.
But, nonetheless, Tracy was excellent in trying to resolve my query

12 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service - I ordered at 5.30pm for a before 10.30 delivery and it was all delivered ahead of schedule. Would highly recommend.

11 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Telephone sales

I had trouble confirming if material's. I needed was in stock on line so gave them a call , Excellent phone manner and very knowledgeable and helpful . With this experience I will phone in future to place an order rather than use web site I prefer to talk to a female voice than use a key board any day !

4 de febrero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

First time buyer

Good prices on the whole good customer care from tracey had an issue with the accounts department calling me that could have been sorted quicker and possibly delayed my delivery but got sorted later , will now see when the goods arrive, how long it takes and if everything is in order

4 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

still not received our delivery

still not received our delivery , poor service

1 de febrero de 2025
Opinión espontánea
Logotipo de bes.co.uk

Respuesta de bes.co.uk

Apologies. This is very strange and unusual as you can see from our overall rating. Please can you provide your order no. and we will investigate.
Alternatively please email
customerservices@bes.co.uk
Regards,
BES team

Valorada con 5 estrellas sobre 5

Great customer service from BES.

Great customer service from BES.
I had an issue with changing the delivery address with a resent order i placed online, one quick email later and Bethan had sorted the problem.
Fantastic service, thank you.

30 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Many Thanks Beth!

Many thanks Beth for all your help with retrieving invoices for our accounts department.
We can always rely on Beth for help with any queries regarding invoices.

28 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement Gas Meter

I needed a replacement gas meter but I was unsure of the type I required . I rang and spoke to Terry in the technical department. I have to say the service I received was second to none . His knowledge and advice made the whole process very easy. I did comment to him at the time , that it was a pleasure to chat with him.
Also when I went to place the order I spoke to a lady called Tracy and she was just the same. Extremely helpful, friendly and a pleasure to chat to.
Both are clearly great ambassadors for this company. I will definitely be ordering again in the future.

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A great shopping experience

A great shopping experience. The website was being updated and my order couldn't be completed so I called the order line and my call was taken by Tracy. It was a pleasure to speak with someone so friendly, personable and efficient. You can't beat human interaction. She is a credit to the company.

23 de enero de 2025
Opinión espontánea

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