Best of Suffolk Opiniones 

Booked apostle house Southwold through best of Suffolk. Was sold a £10 insurance protection at time of booking.
Property nice enough in good location. Treated the property as if it was our own as we always do and visit Southwold 3-4 weeks of the year. We eat out almost everyday, so was gobsmacked to receive a message from Best of Suffolk informing us that the cleaning company found heavy scratched marks to the hob ( which we may have used once at best) and a broken fridge drawer. We disputed this claim and suggested that they were pulling a fast one because we took out their insurance cover. They have now deducted £100 from out account 2 weeks later and sent us a bill for £541. They have suggested we use the insurance to reclaim the damages. WE didn’t cause any damage, so why should we! It’s an outrage and an absolute scam. Avoid this company at all costs and think long and hard before booking Apostle house in Southwold. Outrageous theft

Stayed in the 'Field edge' bungalow for 3 nights for my birthday. Prior to booking, we read the reviews which mostly mentioned about how unclean the property is and people wouldn't return. Were not an overly fussy family, and knew we would be out most of the day on walks etc so continued to book our 3 night stay. Had a lovely stay, or though we do agree with reviews regarding not being clean- There were dead flys on the window seal, the bath had a dirty ring around it, bedding wasn't white and had marks on it and cutlery was still dirty from god knows when. However, we stayed the 3 nights, left the property after tidying up to then receive an email stating the company having taken and extra £42 from us for 'extra cleaning time'. They attached images of the bathroom bin with 1x food wrapper in it (isn't that what bins are for?!) And an oven tray with biscuits on (this was not ours) and said due to the images, they had to hire the cleaners for an extra 2 hours work, therefore £42 was charged to us for the extra cleaning. It's outrageous!! What we're they cleaning for 2 hours for this charge?! We are still trying to get our money back a month later, but keep getting fobbed off or not answering. How a company like this is allowing people to charge this much extra is a joke and I will definitely NOT be recommending the company to anyone at all. Stay away from this place, they take your money for no reason!!
Also, once the company have read this review, hurry up and get in touch and refund the money that was wrongly taken from us!

Bestofsuffolk just serve as advertisers for the property owners. If there is an issue or complaint they have no ability to get the owner to refund a stay. There is not formal complains procedure (unlike airB&B). The owners can just refuse an issue and bestofsuffolk do nothing about it. Do not trust them with your holiday.

A terrible company. We stayed in Weavers Cottage, Lavenham.
They accused us of blocking the drains and charged our card for £100 without our authorisation.
We found this company to be unprofessional and would avoid using again.
We will do a chargeback with our bank to retrieve the funds.

Staying at Mariners Cottage in Aldeburgh that has building work on one side and lock up garage storage on the other. This morning we were woken at 7, and had to have all doors and windows closed whilst we were in due to noise. The attitude of Best of Suffolk has basically been - this is what happens in towns and there’s nothing we can/will do, sorry if that isn’t the answer you wanted. What service, hopefully we will save anybody else wasting their money to book this property.

hired a cottage for 3 nights over new year, in the hall there was a leak wich created blown paint and mould, best of suffolk should have inspected the property before it was rented as it was a new one on there books, got one night refunded instead of the 2 that we wasn't there, best of suffolk blame everybody but themselves, and we are talking lots of mould that's been there for sometime.

This is one of my favourite holiday homes: beautiful decor, clean and comfortable. The grounds are attractive and quiet, and the swimming pool is a bonus.

Old Bloxhall House is undoubtedly a beautiful property, well decorated and the kitchen in particular is exceptionally well equipped. However upon arrival we found some advertised features not provided, in particular one complete room was locked. We immediately contacted Best of Suffolk who eventually told us that the website is for guidance only! Just before arrival we were informed that there would be building works every working day whilst we were there. This was reluctantly postponed but arrived to find the property was surrounded by extensive building works including around every entrance.

I booked with Best of Suffolk last year and the house exceeded expectation. This year's, Heron House, Southwold did not. It was not clean (lots of dog hair) and the downstairs lacked the comfort you would expect when a property costs almost £2,900 for a week. The sofas were incredibly uncomfortable and the outside yard was neglected. On a positive note bedrooms and bathroom were nice and the house is in a fantastic location.

Nice and easy to book. Just the right level of communication regarding the rental and their other services. They were quick to respond to email requests to change booking and other enquiries. Property was great. There was an issue with the key lockbox on arrival but someone was already on their way to fix it so we were only waiting 30mins to get in the property but that's the only real grumble and it's a minor one at that.

Good property, excellent location with parking

First visit to Suffolk, great choice using Best of Suffolk, plenty of accommodation choices, very competitive prices. Easy to book on line also, great communication throughout the holiday process, clear and easy to understand information. Will definitely return to Suffolk and use them again for our stay.

Lovely house and grounds. Very well appointed and perfect location near to the beach and pub. Light and airy rooms with plenty of space for everybody.

Red Robin proved to be the ideal holiday accommodation, everything you could possibly want to hand, immaculately clean, quiet location, and a lovely welcome gift.

Can I thank your company for what was a really enjoyable stay in Thorpeness.

The cottage was exactly as described and all of our needs were met. Your high standards of service were evident throughout.
Comprehensive and clear documentation.
Cleanliness of property excellent.
The arrival gift box was greatly appreciated.
The equipment and fittings were all of a high standard and met all of our needs.
The communication from first enquiry through to booking and arrival information was timely and very professional.

The description was accurate and the photos were great
The cottage was bigger than we had expected and the position was fantastic

We have used Best of Suffolk for a number of cottages over the last few years and always find their properties to be excellent quality and very clean. We will continue to use their services in the future for our holidays in lovely Suffolk.

Can not fault the service we received from Best of Suffolk. The booking was very smooth, they kept in touch and communicated everything very clearly.
The accommodation was exactly as described and had everything we needed.
The location was fantastic for us too, so close to Aldeburgh and the beach.
I would definitely recommend them.