Thoroughly enjoyed aqua aerobic classes with Gideon at Copthall Leisure Center. It has been a fun experience. Spoke to Clare at customer service to freeze my membership due to health reasons. She wa... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónChampions Way, NW4 1PX Hendon, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The centre is in a good location with parking available. Facilities are clean and well equipped. I have a membership which includes free fitness classes which is great. Only problem that I had was wit... Ver más
La empresa ha respondido
The joining process is very straightforward, but I quite frankly joined because I wanted to swim regularly. The swimming pool and poolside area are absolutely freezing cold. There is cold air being pu... Ver más
La empresa ha respondido
The pool changing room areas are always dirty hair everywhere same with the showers theres empty shampoo bottles and hair everywhere. Changing room floors are filthy. The water in the pool its fre... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Champions Way, NW4 1PX, Hendon, Reino Unido
4,5
Excelente
171 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great value and variety of classes for everyone
Barnet Copthall is a lovely venue with lots of classes and all the instructors are knowledgeable and ensure we have a great workout.
The reception team are always ready to help with any queries and a smile.
22 de abril de 2026
Opinión espontánea
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Julie
Thanks for your review.
We are so pleased to hear that the staff at Barnet Copthall Leisure Centre have been friendly and helpful.
We hope you continue to enjoy the classes on offer and your workouts.
Warm Regards
Rachel
This leisure centre is very clean and…
This leisure centre is very clean and user friendly, staff are friendly and nice. I love this place.
10 de abril de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Elaheh
Thanks for your review.
We are so pleased to hear that you are enjoying Barnet Copthall Leisure Centre.
We will ensure this is passed on to the centre team.
Warm Regards
Rachel
Swimming lessons
My son just started swimming lessons and it’s been really great! He loves it and his instructor she’s absolutely amazing!
18 de abril de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Veronica,
Thank you so much for your lovely feedback!
We’re thrilled to hear that your son is enjoying his swimming lessons and already loving his time in the pool.
It’s especially great to hear such kind words about his instructor, we’ll be sure to pass this on
We look forward to seeing your son continue to build his confidence and skills with us!
Warm regards,
Azaria
Really happy with this swimming school
Really happy with this swimming school! The facility is spotlessly clean, and the friendly atmosphere makes such a difference. The staff are warm, welcoming, and always helpful. Highly recommend! ⭐⭐⭐⭐⭐
21 de abril de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Fahima,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Barnet Copthall Leisure Centre.
We pride ourselves on keeping our facilities clean, and providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Azaria
Excellent experience and service with…
Excellent experience and service with reception staff at centre and customer services always v helpful, thank you.
9 de abril de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Janet of Edgeware,
Thanks for your review.
We are so pleased to hear that you are enjoying Barnet Copthall Leisure Centre!
Warm Regards
Tom
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Atrisa
Thank you for your review.
We're delighted to see the staff and members at Barnet Copthall Leisure Centre creating a welcoming atmosphere, and we hope you enjoy using the facilities!
Kind Regards
Amir
Premium swimming lessons and gym sessions.
My child swims every Saturday, and although earlier he thought it wouldn't help, he now swims faster without struggle due to the help of the many swim teachers. We also do gymming once or twice, and we don't recall any event yet where I have been unhappy with the large variety of machines, which have helped us to be and stay fit.
6 de abril de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Samrat,
Thank you so much for your kind review!
We’re delighted to hear that your child has gained confidence in the water and is now swimming faster and more comfortably, that’s exactly the progress our swim teachers strive to support.
It’s also great to know that you’re enjoying the rest of the centre's facilities, helping in maintaining your fitness.
Your feedback means a lot to us, and we’re really pleased that both you and your child are having such a positive experience.
We look forward to continuing to support your fitness and swimming journey!
Warm regards,
Azaria
Straightforward to use
25 de marzo de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Mike!
Thanks a lot for your great review!
We're really happy to hear you find it straightforward to use.
Enjoy!
Warm regards
Azaria
The gym itself is big has lots of…
The gym itself is big has lots of equipment and classes available but is very expensive for a community gym . It is not affordable to everyone . Also could do with regular cleaning as it is a very busy gym and pool but no cleaner to be seen .
29 de marzo de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Sabah,
Thanks for your review.
We are so pleased to hear that you are happy with the facilities available at Barnet Copthall Leisure Centre!
We have passed on your feedback to the centre, so they can look at improving.
Warm Regards
Azaria
Lovely staff
The staff were friendly, engaging and informative. Machines all appear to be working and well kept
25 de marzo de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Michelle,
Thanks for your review.
We are so pleased to hear that the staff at Barnet Copthall Leisure Centre have been so friendly and engaging!
Warm Regards
Hazal
The staff are very helpful especially…
The staff are very helpful especially the receptionist. The swim facilities are excellent. My only concern is I think prices are expensive compared to other private gyms.
3 de marzo de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Lee
Thank you for your review.
We are glad to see that our reception team has been helpful and that you enjoy the swim facilities, and we appreciate your comments on pricing and will share them with the relevant team.
Kind Regards
Amir
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Andy,
Thanks for your review.
We are so pleased to hear that you are enjoying Barnet Copthall Leisure Centre!
Warm Regards
Hazal
Really good space to workout
Really friendly staff who are very helpful.
Really good value gym and swimming and classes .
Great instructors who are extremely knowledgeable.
23 de marzo de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Jo,
Thank you for your kind review!
We’re delighted to hear that you’ve had such a positive experience at our Barnet Copthall Leisure Centre.
It's amazing to know that you appreciate our friendly staff, knowledgeable instructors, and the wide range of gym, swimming, and class options.
We're also thrilled that you find our facilities such a good value.
We look forward to welcoming you back soon!
Warm Regards,
Kaisha
Quick and professional help with a cancelled membership
I contacted the team by email regarding my daughter’s swimming membership, which had been cancelled unexpectedly. Azaria from Barnet Copthall responded and was very helpful in resolving the issue. She was polite, professional, and took the time to look into what had happened and help sort everything out.
I really appreciated her clear communication and support throughout the process. Thank you, Azaria, for your assistance and for making the experience much smoother.
2 de febrero de 2026
Opinión espontánea
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Wambui,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to Azaria!
Warm Regards
Hazal
About your staffs at Copthall leisure…
Most of your staffs at Copthall leisure centre are very friendly, specially Lamia, she is very helpful, very nice and very hardworking. Unfortunately there is a staff called Daryn is very rude and didn’t know how to use his computer to help.
I can’t remember exact date, the following date of experience is just a rough idea about Daryn. Lamia is good every time I see her.
26 de enero de 2026
Opinión espontánea
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Kwai,
Thank you for your review!
We're delighted to hear that our staff have been so friendly during your visits to our Barnet Copthall Leisure Centre, especially Lamia.
It's great to know that she's been very helpful, very nice and very hardworking.
We apologise for any inconvenience caused by your recent interaction with Daryn, and we'll be sure to raise this.
Thank you again for sharing your review with us!
Warm Regards,
Kaisha
I am a regular week-day user of the…
I am a regular week-day user of the Copthall Pool facility, extending over the past 9 years or so, during which time I have always been very impressed with the efficiency & cleanliness in the way the Facilities are run, all carried out by Staff who couldn’t be more courteous & helpful. Lamia at the entrance reception desk is a very noticeable contributor in this regard, with her warm welcoming smile for one & all.
All in all, a very pleasant healthy & social daily experience for me, which I repeatedly report on to family & friends, telling them what they are missing - urging that they really need to ‘get on board’, and pronto !
Keep up the good work.
B.Ward.
Posted 02 Mar ‘26
2 de marzo de 2026
Opinión espontánea
Respuesta de Better - Barnet Copthall Leisure Centre
Hi,
Thank you for your wonderful review!
We're thrilled to hear that you enjoy using the pool space at our Barnet Copthall Leisure Centre, and that you've always been impressed by the effort our staff put in to maintain the efficiency and cleanliness of our facilities.
We also really appreciate that you've been with us for 9 years.
It's great to know how courteous and helpful the team have been during your visits, especially Lamia with her warm, welcoming smile.
We're so happy to hear about your recommendation to your friends and family, as well as your frequent pleasant, healthy and social dys with us.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
Great facility!
Professional staff. Great facilities - 2 pools, gymnasium, yoga / pilates, etc. class pace and well equipped gym with ample equipment covering all types of exercises. Both my son and I are huge fans of the venue!
1 de septiembre de 2025
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Pete
Thank you for your review.
We are very pleased to see that you and your son are enjoying all the facilities at Barnet Copthall Leisure Centre, including the fitness classes!
We hope you both reach your fitness goals with us, and we will be sure to pass your feedback on to the centre staff to review!
Kind Regards
Amir
My account is blocked for no show where…
My account is blocked for no show where as I was there and the instructor did not show up
9 de febrero de 2026
Respuesta de Better - Barnet Copthall Leisure Centre
Hi Kavita
Thank you for your review.
We have removed the penalty fee from your account, and we apologise for the inconvenience this may have caused,
Please contact our Customer Service Team in the future if you receive an incorrect penalty.
Kind Regards
Amir
Respuesta de Better - Barnet Copthall Leisure Centre
HI Mohammadreza
Thank you for your review and recommendation!
It sounds like you are having a good time, and we hope this continues.
Kind Regards
Amir
Exceptional service from Lamia at the…
Exceptional service from Lamia at the desk first class . I can always rely on when to help with my queries and bookings. I noticed her badge she has been moved up to a supervisor and let me say that's well deserved as many other members will feel the same way based on her work ethic and kindness. Barnet copthall is very clean and maintained well . Good yoga and body conditioning classes and I am happy inclusive swim I am happy this is offered on Sundays !❤️❤️❤️
15 de febrero de 2026
Opinión espontánea
Respuesta de Better - Barnet Copthall Leisure Centre
Hello Jahanara,
Thank you for your 5 _star review, and your comments and feedback.
We’re thrilled to hear that you’re enjoying the facilities at Barnet Copthall Leisure Centre.
Your kind words about Lamia at the front desk are truly appreciated.
We look forward to welcoming you back soon.
Kind regards
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.