Expressing our heartfelt thanks to Charlie Garside-S - Deputy Manager Excellent solution based customer service that enabled us to enjoy a game of footy at the canons once again. We really appreci... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónMadeira Rd, CR4 4HD Mitcham, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I love this gym, as some one who has not been the gym in years I was worried about what i needed to join, etc. The receptionist Anna was so helpful, kind and reassuring she talked me through what docu... Ver más
La empresa ha respondido
Really 5 star service, when my daughter joined and instructors found out shes there first time one instructor dedicated whole lesson to get her up to speed with basics so she dont fall behind. As well... Ver más
La empresa ha respondido
The gym is always dirty, the women's changing room is disgusting, there are no full body mirrors only a small mirror next to a hair dryer which means we get dressed blindly. We have to stand outside i... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Madeira Rd, CR4 4HD, Mitcham, Reino Unido
3,9
Muy bueno
65 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I am an adult learner
I am an adult learner, and my swimming teacher is patient and understanding with me.
28 de agosto de 2025
Respuesta de Better - Canons Leisure Centre
Dear Amanda,
We’re so pleased to hear that our swimming lesson instructors have been providing a supportive and encouraging experience. It’s wonderful to know that you’re not only enjoying your lessons but also learning such an important skill.
Thank you for choosing us to provide this service — your feedback means a lot to us.
Kind regards,
Sarah H
Company can improve if you keep the…
Company can improve if you keep the justice. Company force people to pay for the facilities that they don't want to use. It's black mailing that either you pay for all the facilities or you can't use the leisure center.
4 de junio de 2025
Respuesta de Better - Canons Leisure Centre
Hi Ashar,
Thank you for your feedback.
We’re sorry to hear about your experience and understand your concerns regarding the facility usage policy. Our aim is to provide a range of services to all members, and the fees help maintain and improve these facilities for everyone’s benefit. However, we appreciate your input and will take it into consideration as we continually review our policies to ensure fairness and transparency.
Please feel free to reach out directly if you'd like to discuss this further.
Kind regards,
Charmaine
The equipment and facilities are great
The equipment and facilities are great. Changing and bathroom could be cleaner. So far, the staff are the worse part. They haven't talked to me or noticed me as a member, they just seem to be their, don't even say hi. The receptionist is nice, doesn't say anything to me but at least they notice I'm there. On my first day, I was having trouble finding my way around and there was a staff member on the reception desk and they clearly saw me but did ask if I needed help.
1 de junio de 2025
Respuesta de Better - Canons Leisure Centre
Hi David,
Thank you for taking the time to share your feedback. We’re glad to hear you’re enjoying our equipment and facilities—that means a lot to us.
We’re really sorry to hear that your experience with our staff hasn’t met expectations. That’s certainly not the standard we aim for. Every member should feel welcomed and supported, especially on their first visit. We’ll be reviewing this with our team to ensure everyone is creating a more friendly, approachable environment moving forward.
We also appreciate your comments about the cleanliness of the changing and bathroom areas. We’ve flagged this with our cleaning team and will make sure improvements are made.
Thank you again for your honesty—it helps us do better. If you're open to it, we’d love the chance to connect directly and make things right. Please feel free to speak with a manager next time you're in or reach out via [email/phone].
Best regards,
Charmaine
My boys love swimming lessons and look…
My boys love swimming lessons and look forward to every session. The teachers are very patient, lovely and firm. We are very pleased with them.
21 de mayo de 2025
Respuesta de Better - Canons Leisure Centre
Dear Priscilla,
Thank you very much for your gracious remarks.
We are delighted to learn that your sons derive enjoyment from their swimming lessons and eagerly anticipate each session. Our instructors are dedicated to fostering a patient and supportive environment, and it is gratifying to understand that this approach positively impacts their experience. We sincerely value your support and look forward to continuing to assist your sons in developing their skills.
Best regards,
Charmaine
The gym is always dirty
The gym is always dirty, the women's changing room is disgusting, there are no full body mirrors only a small mirror next to a hair dryer which means we get dressed blindly. We have to stand outside in the cold/rain until they open at six, we are never allowed to use the studio room for our circuit training instead we are told to work upstairs where there is stationary equipment and a blatant safety issue. And we pay £39 for this which is not value for money. Thankfully Pure gym opens next month in the town centre (it's a twenty four hour gym) so majority of us have signed up to join them and we no longer have to endure Better gym with it's family of rats living outside the building.
1 de mayo de 2025
Respuesta de Better - Canons Leisure Centre
Hi Jannet,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you’ve experienced with cleanliness, facilities, and safety during your visits to the Canon Leisure Centre. This is certainly not the experience we want for our members.
We take your concerns very seriously and would like to assure you that we are continuously working to improve the gym environment, including regular cleaning schedules and reviewing facility access policies to enhance your comfort and safety.
Thank you again for your honest feedback. We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Charmaine
Every time booking and too short time just 3 hours …
Every time you have to book a session for an activity that you are doing for junior and also the gym is open like 3 hours a day so can you make it 24/7 a week so that every time you wish to come , just come and go to your activities .
16 de abril de 2025
Respuesta de Better - Canons Leisure Centre
Hi Mohammad
Thank you for your review.
Junior gym sessions are scheduled to start after school or college, allowing junior members to use the gym and facilities before evening peak hours.
We hope you enjoy using the facilities and on weekend there are more Junior gym sessions available for you to attend.
Kind Regards
Amir
All in all
All in all, I’m really pleased with the service I have received so far and with the facilities I have visited. Customer services were also excellent helping with a complex problem.
My main love so far is that I can choose a fitness class From a variety of different local centres to suit when I am available and feel like exercising. The studio facilities are spot on.
15 de abril de 2025
Opinión espontánea
Respuesta de Better - Canons Leisure Centre
Hi Michelle
Thank you for your review.
We are thrilled to hear that you’ve been enjoying the service and the variety of fitness classes we offer.
It’s great to know that our customer service team was able to assist you with your complex issue and that our facilities have met your expectations.
We hope you continue to enjoy your time with Better!
Kind Regards
Amir
Birthday Party - attentive and accommodating staff
We recently held a birthday party for my 5 year old at Canons Mitcham and were pleased to be able to utilise the new soft play area. It was extremely clean and safe and the children absolutely loved the space. We had children ranging from 2-10 years old and all found something to entertain them.
After our soft play session we were escorted back to the main building for snacks and cake cutting (self purchased). The staff were so accommodating and attentive providing extra tables and chairs for our guests and regularly checking we were satisfied, Claire and her colleague stood out particularly for us on the day. They allowed us to use the changing areas to dress some surprise mascots to entertain the children and even assisted with our tidy up.
Managers James and Ashleigh went over and above to ensure our day was a success and we’d recommend the venue for any young party. Thank you!
29 de marzo de 2025
Opinión espontánea
Respuesta de Better - Canons Leisure Centre
Dear Lisa,
Thank you for your kind and thoughtful feedback.
We are delighted to hear that our team provided excellent service during your celebration. Creating memorable birthday experiences for our customers is a top priority, and we’re thrilled to know that we succeeded in making your event special. Your feedback has been shared with the Centre Team, and they will be equally pleased to hear your comments.
Thank you once again for choosing us to celebrate such an important occasion. We truly appreciate you taking the time to share your experience.
Kind regards,
Sarah H
I wasn't told that I had to pay for a…
I wasn't told that I had to pay for a booked activity if I couldn't attend due to unforseen circumstances. I had a membership and feel that this is daylight robbery!!! Disappointed 😞
1 de abril de 2025
Respuesta de Better - Canons Leisure Centre
Hi Firhana,
I'm really sorry to hear about your experience and understand your frustration.
We strive to provide clear communication about our policies, and I apologise if this wasn't made clear to you. We value all of our members and are committed to ensuring your experience is positive. I have now removed the penalty fee from your membership so you can resume with your online bookings. Kindly note the 4-hour timeframe for canceling activities, as we will not be able to waive any additional charges if you choose not to participate.
Kind regards,
Charmaine
Friendly and excellent customer service
7 de marzo de 2025
Respuesta de Better - Canons Leisure Centre
Hi Nosa,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you had such a positive experience with our team at the Canons Leisure Centre. Providing friendly and excellent customer service is something we truly value, and it's wonderful to know we were able to meet your expectations. Our team always strives to make sure every interaction is as smooth and enjoyable as possible, and your kind words really motivate us to keep up the great work. If there’s anything else we can do for you, please don’t hesitate to reach out.
We look forward to serving you again soon!
Kind regards,
Charmaine
Great swimming teachers
20 de febrero de 2025
Respuesta de Better - Canons Leisure Centre
Hi Gui,
Thanks for your review.
We are glad to hear that there are great swimming teachers at Canons!
Warm Regards
Hazal
The overall experience is good friendly…
The overall experience is good friendly and helpful staff but to locker system needs to be updated to make it easier to use
29 de enero de 2025
Respuesta de Better - Canons Leisure Centre
Good Afternoon Barry,
Thank you for sharing your thoughts with us.
We are thrilled to know that you are having a positive experience with your membership at the Canons Leisure Centre. It's great to hear that our staff has been friendly and professional during your visits. We regret that the locker system does not meet your requirements. I will make sure to relay your feedback to our management team.
Thank you once again for your feedback. We look forward to seeing you at the centre soon!
Best regards,
Charmaine
I am an member of Canons Leisure Centre…
I am an member of Canons Leisure Centre for many years and staff are very helpful when have any problems.
24 de enero de 2025
Opinión espontánea
Respuesta de Better - Canons Leisure Centre
Hi Eunju
Thank you for your review.
We are very happy to see you have and are still having a great experience at the Canons Leisure Centre and we thank you for being part of Better for all these years.
We hope you continue to enjoy your experience with us!
Kind Regards
Amir
Very bad experience
Very bad experience
Without let us know cancel our badminton booking disappointed 😢
14 de enero de 2025
Respuesta de Better - Canons Leisure Centre
Good Morning Zeeshan,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the inconvenience you experienced regarding the cancellation of your badminton session. It is always our priority to keep our customers informed, and we regret that you were not notified of this change in advance. Typically, cancellations are made only in response to unforeseen circumstances at the centre, such as maintenance issues or sudden schedule changes that may arise unexpectedly.
We understand how disappointing it can be to have plans disrupted, especially when you look forward to your sessions. Please rest assured that we are reviewing our communication processes to ensure that our customers receive timely updates moving forward.
If there's anything we can do to make this right or if you would like to reschedule your session, please don’t hesitate to reach out.
Warm regards,
Charmaine
Joining via the website was very easy
Joining via the website was very easy.
Visiting the Canons Leisure Centre with the necessary IDs was also great. The staff was very helpful. Excellent customer service. 😀
20 de diciembre de 2024
Respuesta de Better - Canons Leisure Centre
Hi Mary,
Thanks for your review.
We are pleased to hear you found the sign-up process easy and that the centre staff were so helpful.
Warm Regards
Hazal
Since day one I’ve felt welcomed by the…
Since day one I’ve felt welcomed by the team and in special the Personal Trainer Nicolo, as I’m new to gym & fitness I’ve been showed how all the workout machines work, the cleaning of the space is spot on, will definitely keep my membership until I’ve achieved my goals and beyond.
Keep up the Great work Team Better.
27 de diciembre de 2024
Respuesta de Better - Canons Leisure Centre
Hi Jorge
Thank you for leaving a review,
We are delighted to see that the staff have created a welcoming environment for you. The personal trainers have also provided excellent service by demonstrating how to use the different machines.
We hope you will implement these in your workouts, and we thank you for choosing Better.
Kind Regards
Amir
Website shows incorrect information and…
Website shows incorrect information and urgently requires updating. Junior timetable is misleading as there is no 5pm class
11 de noviembre de 2024
Respuesta de Better - Canons Leisure Centre
Hi June
Thank you for your review.
We have passed your feedback on to the General Manager to look into and amend the timetable if required.
I hope this helps improve your experience with us.
Kind Regards
Amir
had my induction with Mo
had my induction with Mo, he was really welcoming & helped me to understand how to use everything and also what he thinks would be best for me after recently having a baby. looking forward to starting my journey at better gym!
23 de octubre de 2024
Respuesta de Better - Canons Leisure Centre
Hi Paige,
Thanks for your review.
It is so great to hear that you had such a great induction with Mo and we hope you enjoy using the gym.
Warm Regards
Hazal
Extremely dirty equipment
Extremely dirty equipment, dust build-up for years, ventilation system super dust, not enough light, unprofessional young staff. God knows how membership in that place can cost £37.
14 de octubre de 2024
Respuesta de Better - Canons Leisure Centre
Good evening,
We appreciate you taking the time to leave a review.
We are genuinely apologetic to learn about the concerns you experienced during your visit to Canon's Leisure Centre. Our team places great emphasis on upholding the highest standards for facility maintenance and delivering exceptional customer service. It is disheartening for us to acknowledge that your recent experience did not align with the level of service we strive to provide to all our patrons.
I will ensure to pass on your concerns to the centre management team so they can look into the concerns you have raised and resolve these in a timely manner.
Hope this helps.
Charmaine
Centre staff are helpful and welcoming
Centre staff are helpful and welcoming. Tia has a wonderful approach and I am looking forward to learning more from her.
8 de octubre de 2024
Respuesta de Better - Canons Leisure Centre
Hi LR,
Thank you for your review.
It's great to hear that the staff at Canons have been so helpful and welcoming!
Warm Regards
Hazal
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.