Better - Energise Leisure Centre Opiniones 

51
TrustScore: 4.5 sobre 5

4,3

Cornlands Road, YO24 3DX York, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

im using the healthwise scheme for older people who are not to well, after a rocky start long waiting times to be referred it has been very good monthly membership cheap with all classes thrown in im... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I signed up for a monthly subscription The app is too difficult to down load so Ian unable to access any of the facilities and wasted my first month + subscription so will cancel future subscription... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I attend the gym at least twice a week - some via healthwise. The environment is good and very accessible. It is also very clean and well managed. The staff are all very friendly, helpful and accessib... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently signed my toddler up for swimming lessons and have been really impressed so far. Clean and spacious family cubicles in the changing rooms, tokens for lockers that can be bought by card paym... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Centro recreativo
  2. Centro de fitness
  3. Gimnasio
  4. Piscina cubierta
  5. Biblioteca
  6. Piscina al aire libre

Escrito por la empresa

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Información de contacto

  • Cornlands Road, YO24 3DX, York, Reino Unido

4,3

Excelente

TrustScore: 4.5 sobre 5

51 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(51)

5350 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Dirty classes and more...

Dirty classes. Someone should clean after. It is not possible to lay down in dirty floor. There are so many empty rooms in the building. You should use them for different activities, so people can access classes. Do different types of classes like aikido, Tai chi etc.
Even the classes for yoga or pilates are too small. 15 people for these are not enough. Anyway there is room for improvement, and you know better.
Even in the gym there are a lot of treadmills. You can use the space of 3,4 of them to improve the equipment for weights with proper machines for weights.

1 de abril de 2024
Logotipo de Better - Energise Leisure Centre

Respuesta de Better - Energise Leisure Centre

Hi Antonis,

Thank you for your review.

We are disappointed to hear of your experience at Energise and have passed on your feedback to the centres management team so they can investigate and improve for the future.

Warm Regards

Hazal

Valorada con 1 estrellas sobre 5

Charge women more than men

Increasing membership fees at DOUBLE the rate for me (female) to my husband (male) for exact same level of membership at the same centre. I actually joined before him so have longer loyalty as well! Class timetable just gets poorer with each passing year. Facilities not maintained well enough; it's just not worth the money.

My decision isn't because of financial restraints, it's because you're charging women more than men for the same membership type. It's called discrimination.

Please read the original statement. My husband and I have the same type of membership at the same venue. He is being charged less than me. There's no special discounts for him, he is being charged less than I am for the SAME memory type at the SAME gym. I'm sorry I don't have words of fewer syllables to spell that fact out more clearly for you.

The email just cited things like the war in Ukraine, which we all are very aware of, but it wasn't a specific response to my actual complaint.

I've already cancelled the membership because this centre has been going downhill for years, (holes in the swimming pool ceiling that existed pre-Covid and still haven't been fixed, lockers that don't work etc) - this place was actually better (pun intended) when it was run by York Council years ago. You won't even pay for proper Les Mills licenses.

14 de marzo de 2024
Opinión espontánea
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Respuesta de Better - Energise Leisure Centre

Hi AZ,

I am aware that we have discussed this issue via email so I will not respond further. If you wish to discuss this further, please respond back to the email trail.

Have a lovely day.

Kind regards,

Charmaine

Valorada con 2 estrellas sobre 5

Don’t go if you look under 16

.Decent experience
.met people
.awful cables
.mid staff
.gets boring
.Packed
.Full of grandmas
.Strange rules
.strange price
.Odd stereotypes
.mainly a cardio based gym
Would recommend for people focusing on cardio and to start a gym journey but overall unfair for people who cant use weights because some other kid didn’t know what he was doing

5 de enero de 2024
Opinión espontánea
Logotipo de Better - Energise Leisure Centre

Respuesta de Better - Energise Leisure Centre

Hi Bradley,

Thank you for your review.

If a customer is aged under 16, due to Health and Safety, they are limited by what is safe for them to use. Customers are not penalised if a few do not use the equipment correctly - it is purely based on what is safe for juniors to use, which is also why all juniors must complete an induction before they can attend the gym.

We pride ourselves on providing services for the whole community so are happy to hear that there are juniors and seniors working out together! This is excellent!

Warm Regards

Hazal

Valorada con 5 estrellas sobre 5

Induction in the gym with Matt.

Had an induction for the gym with Matt, he was great he noticed how nervous I was and really put me at ease by listening to my concerns and reassuring me. I left with a plan in place and knowing that if I needed any more help the staff would me more than happy to help.

2 de octubre de 2023
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Respuesta de Better - Energise Leisure Centre

Hi Jackie,

Thank you for your review.

We are so happy to hear of your experience at Energise Leisure Centre and that Matt was able to help you with your fitness journey.

We have passed your comments to the centre.

Warm Regards

Hazal

Valorada con 2 estrellas sobre 5

Poor junior membership

They offer a junior membership yet the times for the gym are so limited it basically means you can never go. This goes with the swimming too, the timetable is so limited the membership is not worth the money.

18 de octubre de 2023
Logotipo de Better - Energise Leisure Centre

Respuesta de Better - Energise Leisure Centre

Hi Molly,

Thank you for your review.

Your membership gives you access to 4 centres for swimming (at any time) gym - during junior gym times only and 1 racquet sport a day.  For £23 a month this is an excellent price for what you receive.

I have checked and as you are over the age of 16, if you would like to be able to use the gym at any time, you can upgrade to a standard adult membership for Energise only, for £39.50 or if you are still studying you can change to our student area membership for £35.50 a month.

If you would like to change your membership, please visit the following link and fill in the online form: https://www.better.org.uk/amend-membership

Warm Regards

Hazal

Valorada con 3 estrellas sobre 5

Needs a lock of paint and some TLC…

Needs a lick of paint and some TLC within the building. Main gym doesn't look to bad but rest of gym (pool viewing area) feels a bit dilap.

Junior gym needs to be monitored more closely. My girlfriend and I went last week and there were a lot of young lads just there sat on the equipment not doing anything meaning nobody could get near the machines. A bit frustrating when we work full time, needed to get a workout in, get home, prepare tea, tend to our dog etc. If they're not using equipment, don't use it as a cool down area.

Apart from that, it's still a good place to exercise. Having been a member previously, it's a lot better managed by Better than it was under York Council.

13 de octubre de 2023
Logotipo de Better - Energise Leisure Centre

Respuesta de Better - Energise Leisure Centre

Hi Matt,

Thank you for your review.

We value your feedback about Energise and have passed your comments to the centre.

Warm Regards

Hazal

Valorada con 4 estrellas sobre 5

Excellent most of time

Excellent most of time but have had occasions where could t access bookings to view or book. I managed to do it via website instead of app

26 de agosto de 2023
Logotipo de Better - Energise Leisure Centre

Respuesta de Better - Energise Leisure Centre

Hi Sarah,

Thank you for your review.

We are happy that your experience with us is excellent most of the time and are sorry to hear you have had trouble booking occasionally.

Please do let us know if you are having any issues at the time so we can feed this back to our software developers.

Warm Regards

Hazal

Valorada con 5 estrellas sobre 5

it’s been very quick and easy

it’s been very quick and easy, from buying the membership and using it to book classes and use other stuff

25 de julio de 2023
Logotipo de Better - Energise Leisure Centre

Respuesta de Better - Energise Leisure Centre

Hi Eleanor,

Thank you for your review.

We are happy to hear you are enjoying using your membership.

Warm Regards

Hazal

Valorada con 5 estrellas sobre 5

The wonderful staff

18 de julio de 2023
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Respuesta de Better - Energise Leisure Centre

Good Morning Gary,

Thank you for your lovely review.

We are delighted to hear that the staff were friendly and welcoming when you attended the Energise leisure centre recently. We hope you are enjoying the great ambience of the centre and the activities we have on offer. I will pass on your lovely feedback for the attention of the centre.

Kind regards,

Charmaine

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