My children have been going to Gosling gymnastics for around 10 years, each starting around aged 4. Steve, Jodie, Ellie and the team are fantastic with all three of my daughters (aged 6, 10 & 13). The... Ver más
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Localización
Cambiar localizaciónStanborough Road, AL8 6XE Welwyn Garden City, GB
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Good gym. Would prefer they invested less in punching bags, leave that to boxing/MMA clubs and focus on more on lat pull down machines, cables, hack squat machines etc.. Friendly and welcoming staf... Ver más
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I've been coming here for about 3 years, maybe a little longer. Gym: it's got a good selection if equipment, staff are often available to assist with form, show how to use equipment etc. Tibor... Ver más
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I’ve been a member here for 6 years now. Very pleased with the facilities, massive gym with dumbbells upto 50kg Great staff too! Always willing to help, whether you need a spot or any other advice.... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Stanborough Road, AL8 6XE, Welwyn Garden City, Reino Unido
4,4
Excelente
187 opiniones
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The staff were kind and provided us a…
The staff were kind and provided us a clean room, but the fire alarm was off.
So my 8 years old daughter had a birthday cake without a wish!!
Hope never have the same problem in the future.
15 de diciembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Good Afternoon MH,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your child's party was a success! It's wonderful to know that the facilities met your expectations and were clean and well-maintained throughout your event. We take great pride in providing a welcoming environment for our guests.
However, we sincerely apologise for the inconvenience caused by the fire alarm being triggered during the celebration. We understand how important such moments are, especially for your daughter when it comes time to make her special wish. We are truly sorry that this disrupted her experience, and we appreciate your understanding as we work to ensure the safety of all our guests.
If there's anything further we can do to make this right or if you have any additional feedback, please don't hesitate to reach out. Your satisfaction is very important to us.
Best regards,
Charmaine
The kids had a brilliant time and Daisy…
The kids had a brilliant time and Daisy was very helpful and kept checking we had everything we needed!
8 de diciembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Steph and Luke,
Thanks for your review.
We are so pleased to hear that your children had such a great time at Gosling and that Daisy was so helpful!
Warm Regards
Hazal
Top marks for birthday party
My daughter enjoyed her 6th birthday at the trampoline park. Communication in advance with Zoe was excellent and our host on the day was great. She got us into the trampoline park very efficiently and made sure we had everything we needed in the party room. Facilities are modern and clean, and everyone had a great time.
8 de diciembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Good Afternoon AH & JH,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that your daughter had such a wonderful time celebrating her birthday at Gosling Sports Park. It's always our goal to create memorable experiences, and it sounds like we hit the mark this time! We’re especially pleased to know that Zoe, our dedicated host, provided excellent service and made sure all your needs were met throughout the day. Her attention to detail and commitment to creating a joyful atmosphere are truly appreciated. If there’s anything more you would like to share or if you have any additional feedback, please don't hesitate to reach out.
Best regards,
Charmaine
Excellent staff support for a…trampoline party
Excellent staff support for a trampoline birthday party, clean facilities, happy & tired kids by the end.
1 de diciembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Gulya
Thank you for taking the time to leave a review.
We are very pleased to see your birthday party booking was a success and the staff have been able to provide excellent support!
Its wonderful to know the kids enjoyed the trampoline park and we hope to see you soon for a trampoline session!
Kind Regards
Amir
The staff were so helpful on my first…
The staff were so helpful on my first day! So friendly. I’m so glad I joined!! The gym is clean and so are the showers.
19 de noviembre de 2024
Respuesta de Better - Gosling Sports Park
Hi Abz
Thank you for your review,
It is great to see you have had the opportunity to meet the centre staff and like the facilities available at the Gosling Sports Park.
We hope you continue to enjoy your experience with us!
Kind Regards
Amir
Trampoline Party
My daughter had a class party at Gosling Trampoline and Play park which was fantastic and enjoyed by all.
The communication was seamless throughout and everyone was so helpful on the day. The party room was clean and spacious.
We had the option of playing music in the room which was nice when the kids were eating and our party host was lovely! She was great with the kids and even helped us when the pizzas arrived!
The children all really enjoyed the trampoline park, there’s definitely more for older children in the arena comparing it to other trampoline parks..
They were also allowed bottles of water in the arena too which was great as they were all very hot and red faced from running around 🥵
Overall a great experience had by all!
17 de noviembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Enda,
Thanks for your review.
We are so delighted to hear that your daughter and the rest of her class enjoyed the session at Gosling and have passed on your feedback to the centre!
Warm Regards
Hazal
Helpful and kind staff
Helpful and kind staff. It was very organised by staff. The room was very clean that we used for my son's birthday party. They let you decorate the room
10 de noviembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Sarah
Thank you for your review.
We’re so happy to hear that your son had a great time at his birthday party at Gosling Sports Park! It’s wonderful that our staff could provide such helpful and friendly service.
Thank you for sharing this with us.
Kind Regards
Amir
Trampoline party for my daughters 6th birthday
We had a trampoline party for my daughter's 6th birthday. The party went smoothly and the kids loved it. The party room was clean, modern and a good size. The member of staff looking after our party was very helpful, bringing us an extra table and jugs of water. It's pretty expensive considering you have to do all your own food but the kids had a good time. I forgot to bring a knife to cut the cake and could not borrow one from the cafe. Eventually I took the cake there and was able to cut it in the kitchen, but top-tip: take a knife and everything else you need because nothing is supplied.
9 de noviembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Jenerator
TThank you for your review.
We’re thrilled to hear that your daughter and her friends enjoyed her birthday party at Gosling Sports Park!
We’re glad that the staff member who assisted was able to provide additional drinks and we apologise for the issue with the knife and hope that the cake was enjoyed in the end!
Kind Regards
Amir
Trampoline party at Gosling
We had a trampoline party at Gosling. Very helpful booking team - Zoe Neary was excellent as I had loads of questions! Everything was on time, efficient and really clean! The arena itself was brilliant, all the children enjoyed it and that was ages between 4 and 10 - something for everyone. Party rooms are really nice and spacious. The only thing to improve would be to offer a food package as part of the party. Also there is only one toilet in the trampoline area, we spent a lot of time queuing!
9 de noviembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Good Afternoon Nicola,
Thank you for taking the time to provide your feedback on your recent experience with us.
We are thrilled to hear that your Trampoline Party at the Gosling Sports Park was a wonderful success! It’s fantastic to know that the children had a great time bouncing around and enjoying the activities. We truly appreciate your acknowledgement of Zoe’s efforts—she always strives to maintain a clean and enjoyable environment for our guests, and it’s rewarding to hear that her hard work made a positive impact on your visit.
We also want to express our apologies for the inconvenience you faced with the restroom facilities. We understand that having only one toilet available during your event was less than ideal, and we appreciate your patience with this matter. Your comfort and satisfaction are important to us, and we are actively looking into ways to improve our facilities for future events.
Thank you once again for your valuable feedback. We hope to welcome you and your guests back for another fun-filled party soon!
Best regards,
Charmaine
Excellent customer service
Excellent customer service, efficiently run and very friendly.
Would definitely come back
3 de noviembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Good Evening Suzanne,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you are enjoying your membership at Gosling Sports Park! It’s wonderful to know that our facilities have been meeting your expectations and that you appreciate the friendly and welcoming atmosphere created by our staff during each visit. Our team works hard to ensure that every member feels valued and comfortable, so your feedback means a lot to us.
If you have any further suggestions or specific experiences you’d like to share, please feel free to reach out. We’re always here to help enhance your experience.
Best regards,
Charmaine
Awful standard at the spa
During my recent visit, I encountered the following issues in the spa and shower areas:
Cleanliness and Maintenance:
The spa area was notably dirty, with grime and dust throughout.
The showers are affected by severe limescale build-up, with glass doors that appear unclean, and visible mould on the shower tiles.
Lockers are unhygienic, with dust and dirt on the inside, while spider webs can be found throughout the area.
The floors throughout the spa area are dirty and unswept.
Facilities in Disrepair:
There are two broken steam rooms, and the cold-water shower in the spa area is non-operational.
The sauna is improperly sealed, revealing a plasterboard that detracts from the experience. Additionally, the wood needs sanding, which presents a potential safety hazard.
The ceiling extractor fan has visible burn marks, indicating potential electrical concerns.
These conditions were so off-putting that I felt uncomfortable and ultimately decided not to return. I find the level of maintenance not only below acceptable standards but also a potential health and safety issue. Given that this gym is council-owned, I am particularly concerned about the apparent lack of oversight in maintaining standards that are safe and sanitary.
21 de octubre de 2024
Respuesta de Better - Gosling Sports Park
Good Afternoon Robert,
Thank you for taking the time to share your feedback with us.
We were truly disheartened to learn about your recent visit to the Spa at the Gosling Sports Park. It is our utmost priority to ensure every guest enjoys a superior level of customer service and experiences our facilities in pristine condition. Hearing that we fell short of these standards during your visit is both disappointing and concerning.
We believe that customer feedback is invaluable for improving our services, and your comments will certainly be taken into consideration as we strive to enhance our offerings.
Thank you once again for your review, and we hope to have the opportunity to provide you with a much more enjoyable experience in the future.
Best regards,
Charmaine
Poor car park operations
I paid+displayed but was issued with a parking ticket anyway. I had to spend more time appealing than I spent at the facility - including having to physically print+post evidence (which cost almost as much as I paid for parking). I explained my situation to Better but they deflected responsibility and didn't commit to improving. Better appoints the car park operator so are responsible for their conduct.
8 de septiembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Jason,
Thanks for your review.
The car parks at our centres are not operated by GLL/Better. They are operated by a third party and therefore we cannot appeal/cancel a penalty fee on a customers behalf.
We apologise, however, that this has negatively impacted your opinion of Better and hopefully in the future you will consider returning to our centres.
Warm Regards
Hazal
The ski team are fantastic
The ski team are fantastic. Really helpful, polite and have professional instructors.
12 de octubre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Keddie,
Thanks for your review.
We are so happy to hear that the Ski team at Gosling Sports Park are so polite and helpful.
Warm Regards
Hazal
The park is great
The park is great and has just been recently revamped. The kids loved it and we will come back. Only one minor observation, in the party rooms, there was a tv with no remote. It would have been nice to have some background music on for the short time the kids are silent when eating
12 de octubre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Stefan,
Thanks for your review.
It's great to hear you enjoyed Gosling Sports Park and have passed on your feedback to the centre.
Warm Regards
Hazal
Great location and amenities within the…
Great location and amenities within the centre for soft play party. Minor downside was lack of awareness of booking at reception and party room got very stuffy so had to prop open the door with a bench.
12 de octubre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Emily,
Thanks for your review.
We are so pleased to hear you enjoyed Gosling Sports Park and have passed on your feedback to the centre.
Warm Regards
Hazal
Trampoline Party
Trampoline Party
As per another review we also had a trampoline party on 6th October for my 8 year old.
In the pre party information we were told they would provide water but on arrival were also told they only had one jug for the water and the other party were using it!! In the end, they provided a cup of water for each child from the cafe, but it came very late on and the children were hot and thirsty from jumping.
There was no bin in our party room but was one in the party room next door.
The door in and out of the trampoline area is a problem. You have to to wait for a member of staff to open the door and this proved problematic when the children needed to go to the toilet or an adult needed to leave for whatever reason. Surely should have some kind of child lock but not adult proof.
Also was only one toilet and the hand dryer was not working. When my husband asked and was directed to some other toilets there was no toilet roll!
We were also told on the day that you cannot light a candle in the party room!
The party host tried to be accommodating and help, but I wouldn’t want to organise a party there again, it was not worth £7 extra per child and no food provided, just individual bounce is ok.
The jumping facilities are great and the children did not really notice any of the issues but from the parent point of view who had paid £300 we were very disappointed and left unhappy.
6 de octubre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Good afternoon Victoria,
We acknowledge receipt of your feedback.
We regret to learn of the challenges you encountered when hosting an event at the Gosling Sports Park. Please note that the facility does not currently offer the option of including food in the party package. However, there is a cafe available on-site where food arrangements can be made for after the trampoline session.
We will ensure that your comments are shared with the management team at the centre for their attention and further action. We are committed to addressing the concerns you have raised to enhance the experience for future events. Nevertheless, we are pleased to hear that the children enjoyed their trampoline session, and we eagerly anticipate the opportunity to welcome you, your family, and friends back for upcoming trampoline sessions.
Kind regards,
Charmaine
Just had a trampoline party for 9 years…
Just had a trampoline party for 9 years old.
Was told they only got one jug for the water and it was shared with several party rooms. In the end, they provided a cup of water for each participant, then jug finally arrived at my party room much later.
Have to to wait for them to open the door everytime if one wants to go to toilet from the party room.
Also was just told on the day that you cannot lit or blow a candle in the party room!
The party host tried to be accommodating and help, but I wouldn’t want to organise a party there again, just individual bounce is ok.
6 de octubre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Lily
We are very sorry to hear about your time at our Gosling Sports Park and thank you for making us aware of your experience.
Your feedback has been passed on to the General Manager and a private information request has been sent to you through Trust Pilot.
Please reply to this request to provide contact details.
Kind Regards
Amir
Fantastic party!
The staff were great. We attended the day before to ask a few questions and see the party room and they were very informative and helpful. The party room itself is clean and spacious. The jumping area is great, it's changed a lot in the year or so since we last went and there's a lot for kids to do for the hour of jumping. It would have been useful to have some means of playing music in the party room but other than that I can't fault it!
21 de septiembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Hi Clarissa
Thank you for your review.
We are very pleased you had a great time at our Gosling Sports Park and your guests enjoyed the party!
It is great to see the staff have been able to help and assist and we will pass your review on to the centre.
Kind Regards
Amir
Not a good start
The first impression was the girl on the till not very helpful when it came to buying my padlock. She first of all said they didn't sell them. Then when I said I'd been told they did she got one out and gave it to me!
I to went to the changing room and found it very anti-social. When I got to the pool there was no shower by the pool to clean. Maybe, I didn't see it. So all in all not a good start
22 de septiembre de 2024
Respuesta de Better - Gosling Sports Park
Hi Pamela
Thank you for your review.
We are very sorry to hear about your initial experience at the Gosling Sports Park and we have passed your feedback on to the General Manager.
We hope your ongoing experience with us is great and you enjoy your time at the centre.
Kind Regards
Amir
Great gym
I like the gym and equipment there and variety of saunas. Pool is not very big, no lanes for swimming. Amazing masseuse lady in the spa area. lots of tennis courts (not cheap) and sessions. tennis paddle court and lessons available too. great trampoline, soft play for kids. ski dry slope as well! lots on activities in one place!
20 de septiembre de 2024
Opinión espontánea
Respuesta de Better - Gosling Sports Park
Dear Aksiniia,
We appreciate your feedback.
We are delighted to learn that you are enjoying the benefits of your membership and the wide range of activities available at Gosling Sports Park. It is also gratifying to hear that you are relishing the spa experience and the exceptional treatments offered at this facility.
Thank you for sharing your positive experience with us.
Sincerely,
Charmaine
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