Generally I think the centre is good. But I think the architects messed up. You have that enormous entrance foyer taking up two floors and a small long spiral staircase to get up to the gym. This is h... Ver más
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Localización
Cambiar localizaciónWalmer Road, W11 4PQ london, GB
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Consulta las opiniones de los clientes
My 6-year-old son had his first private swimming lesson yesterday. The facilities are excellent — modern, clean, warm, and very well organised. On Tuesdays, there’s an instructor named Shofi (I hope I... Ver más
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I’ve had a really positive experience at Kensington Leisure Centre. The gym is very clean and has a great range of equipment, so there’s plenty of choice for different types of workouts. There’s... Ver más
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I only go there for swimming. Great venue and pool. Friendly staff. However, more should be done about hygiene in the changing area. I have been observing behaviours and on average one in ten visito... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Walmer Road, W11 4PQ, london, Reino Unido
3,8
Muy bueno
101 opiniones
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Respuesta de Better - Kensington Leisure Centre
Hello Paul,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Kensington leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Instructors are very good but…
Re: Kensington Leisure Centre- Instructors are very good but management sometimes lets down its customers. Cancelled classes, members show up, management fails to tell us instructor was not there when we first arrive at welcome desk, so we all wait, set up with our equipment, in the studio or gym. GLL don’t consistently email or text us before our departure to the gym (even when they had prior notice that instructor was ill or away or the replacement cover could not come).
Management I feel, does not fully value its members’ time or commitment to attending classes, it takes some of us considerable effort to be motivated to show up, only to be then disappointed. And GLL refuse to refund us, though penalise members if they miss a class.
Shame bc the facilities are good, staff and instructors are motivating and it’s a fun experience generally. Overall it is a good gym.
Management- please do better for your members and respond to cancelled classes on a more timely basis. Thank you for listening.
7 de septiembre de 2025
Respuesta de Better - Kensington Leisure Centre
HI Iggycleo
Thank you for your review
We appreciate you taking the time to provide feedback and for highlighting both the positives and the areas where we need to improve. We're really glad to hear you enjoy the instructors, staff, and facilities at Kensington Leisure Centre.
We are also sorry for the inconvenience caused by class cancellations and the lack of timely communication. We understand how frustrating it can be to show up and find out last-minute that a class isn't going ahead.
Your comments will be shared with the management team, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The sports centre is a fantastic…
The sports centre is a fantastic…
The sports centre is a fantastic community hub that continues to impress. It’s clean, well maintained, and now features a newly refurbished gym equipped with state of the art machines. I’ve been coming here since I was a child, and I can confidently say it’s the best it’s ever been. The classes are excellent, and the instructors are both knowledgeable and motivating. Highly recommended!
6 de mayo de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Tara
Thank you for the review.
We are very happy to hear you’ve been coming since childhood and that you’re enjoying the new gym and classes. It is also great to know the centre feels better than ever!
We really appreciate your support and thank you for choosing Better!
Kind Regards
Amir
Public safety disregard
Entry gate to the pool and gym was constantly kept open even after complaining. Dodgy and dangerous characters allowed to enter and leave freely making it dangerous for customers and especially children.
28 de agosto de 2025
Respuesta de Better - Kensington Leisure Centre
Hello JJ
Thank you for your email.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Fantastic staff and great swimming…
Fantastic staff and great swimming pool. Had my first visit this evening after work. Forgot to bring my towel! Isaac on the front desk couldn’t have been more helpful and got me a towel from the spa. Felt very welcomed and had a great swim. Thank you - especially to Isaac!
27 de agosto de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Kath
Thank you for your review.
We are very pleased to see that you had a great first visit and felt welcomed.
Isaac will be really happy to hear your shout-out, and we will be sure to pass your feedback on!
Hope to see you again soon, and thank you for choosing Better.
Kind Regards
Amir
The centre facility is in good…
The centre facility is in good condition.
Staff are kind and they help me resolve system reschedule booking problem immediately.
1 de agosto de 2025
Respuesta de Better - Kensington Leisure Centre
Hello Kwok,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Kensington leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Actually a Fun gym to attend
Actually a Fun gym to attend, I do not remember the last time I went to a gym. This was suggested by my GP/cardiologist, and am I glad I enrolled.
I have been going 3 weeks and already feel better in myself, friendly profession al staff
6 de agosto de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Mike
Thank you for your review.
We are pleased to see that you’re enjoying the gym and already feeling better. It’s great to hear our team has made you feel welcome and supported.
We hope you continue to enjoy your experience with us, and thank you for choosing Better!
Kind Regards
Amir
Excellent customer service
Excellent customer service, Charles the manager at Kensington Better UK has been extremely helpful in resolving my membership issue, excellent communication and very professional
Thank you so much
Fadia
11 de julio de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Yanis,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Charles was able to assist you effectively and provide the level of service we strive for at Better Kensington.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Charles. If there’s anything else we can help you with, please don’t hesitate to reach out.
Warm regards,
Charmaine
The gym is improving but studio needs equipment
The gym is improving- the updated spin room is very nice, as is the newer equipment in the gym. The staff and instructors are terrific as always, they know all the regulars by name, and encourage us to push ourselves and improve our skills. They are the best part of KLC.
The same problem however continues in the studio- the Reebok steps are not safe- about 1/3 steps don’t clip in anymore. There are not enough weights in the studio. We’ve been told new equipment has been ordered, but it just does not arrive. In this heat, letting the air conditioning drop a couple more degrees would be very appreciated. One positive- the new blue mats are very comfy, thanks for this.
1 de julio de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hello Iggy,
Thank you for your feedback and comment.
We appreciate you providing us with this valuable feedback as this help us to improve.
We apologise that you have not had a positive exerience with our Studio facility.
We have forwarded your feedback to the centre and have asked that they look into this.
Thank you for understanding. Have a nice day.
Horrible to women and new parents. Don’t bother
I signed up for a class with a newborn baby. I got my cousin to meet me at the gym to look after him. It took an incredible amount of effort. I was 2 minutes late to the Pilates class at better Notting Hill and they wouldn’t let me in. They are the worst and they aren’t getting a penny more of my money. How they can treat women, parents or anyone like this at a community gym it totally beyond the pale. I wrote to them directly, obviously they didn’t particularly care. Do not recommend.
17 de enero de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Stella,
Thank you for sharing your experience, and we're genuinely sorry to hear how disappointed you felt after your visit to Kensington Leisure Centre. We understand that attending a class with a newborn takes significant planning and effort, and being turned away, especially for being just a couple of minutes late, must have been incredibly frustrating.
While we do have class start-time policies in place to ensure safety and maintain a consistent experience for all participants, we recognise that in situations like yours, a little more flexibility and compassion could have made a big difference.
Your feedback has been shared with our management team, and we’re reviewing how we handle late arrivals, particularly in exceptional circumstances. We truly value our community and want every member, especially parents, making such a huge effort to feel welcome and supported.
Once again, we appreciate your feedback and hope to welcome you back in the future for a better experience.
Warm regards,
Charmaine
Respuesta de Better - Kensington Leisure Centre
Hello Laura,
We truly appreciate your kind feedback!
It brings us joy to know that our team was both helpful and professional at the Kensington Leisure Centre. We eagerly anticipate the opportunity to assist you again in the near future!
Kind regards,
Charmaine
Friendly
Friendly, inexpensive, friendly centre with light filled gym and lovely swimming pool. Great!
21 de mayo de 2025
Respuesta de Better - Kensington Leisure Centre
Hi Carol,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you enjoyed our friendly atmosphere at the Kensington Leisure Centre. Our team works hard to create a warm and inviting environment for all of our guests, so it’s wonderful to know that it resonated with you.
We’re also thrilled that you liked our bright gym and lovely swimming pool. The gym is designed to provide a vibrant space for all your fitness needs, and we take great pride in maintaining the pool for a refreshing experience.
We can’t wait to welcome you back soon for more great times and positive experiences. If there's anything specific you’d like to try on your next visit, feel free to let us know!
Best regards,
Charmaine
The best gym I've ever been a member of
I love my local Better gym (previously known as Kensington Leisure centre). New gym equipment just fitted - top of the range. The management are all fabulous, really friendly and engaging. All the staff are lovely and make this a wonderful experience. The instructors for classes are so encouraging of your goals, Lauren, Miguel, Jeff, Debbie, Pia and Sally are my favourites but they also have a great cover for spin - Ian who needs a regular weekly class PLEASE! Have made so many local friends here because the atmosphere created by everyone makes it the best place to work out!
19 de mayo de 2025
Respuesta de Better - Kensington Leisure Centre
Hi Farrah,
Thank you so much for your wonderful review!
We are delighted to hear you’re enjoying the new equipment and the friendly, supportive atmosphere at the Kensington Leisure Centre. Our team, including Lauren, Miguel, Jeff, Debbie, Pia, Sally, and Ian, will be so happy to hear your kind words. It’s fantastic that you’ve made great local friends and feel motivated by our instructors, that’s exactly the community vibe we aim for. We appreciate your support and look forward to seeing you in the gym for many workouts to come!
Kind regards,
Charmaine
The manager who was on duty this…
The manager who was on duty this afternoon was arrogant and far too big for his boots!
After being refused entry to Aqua motion class because their rubbish website did not allow me to book-the manager told me that he would let me use the toilet - ‘out of the kindness of his heart’!
I was too disgusted to even ask his name.
When later I asked one of the girls on the desk; if he is always so rude and bossy; she said “ Managers are!”
So there you are😟☹️
16 de mayo de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Bindu,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your recent experience and the frustration it caused. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been, especially when you were trying to attend a class you were looking forward to.
We take all concerns seriously and will be addressing this matter internally to ensure that all staff, including management, are upholding our values of respect and professionalism at all times. Your comments about the booking system are also noted — we’re actively working to improve our website to make it more user-friendly and reliable.
Thank you once again for your feedback.
Kind regards,
Charmaine
The changes in the leisure centre are…
The changes in the leisure centre are night and day. It’s clear the new team has worked hard to make this a welcoming place. I especially appreciate how clean the centre and showers are. Staff are friendly too, Always happy to chat or help out. A nice cafe too
5 de mayo de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Scott,
Thanks for your review.
We are so happy to hear that you appreciate all the changes we have implemented at Kensington and that the staff are so friendly!
Warm Regards
Hazal
Took my children here to swim
Took my children here to swim, they had a great time. Would recommend
26 de abril de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Claire
Thank you for your review and your recommendation.
It is great to see you and your children enjoyed swimming at the Kensington Leisure Centre, and we hope to see you soon!
Kind Regards
Amir
Nice clean and friendly environment
Nice clean and friendly environment
19 de abril de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Anthony,
Thanks for your review.
We are so happy to hear that you find Kensington to be a clean and friendly environment!
Warm Regards
Hazal
Impressive Soft play!
I took my 16 month old grandson to the Soft play area. I was pleasantly surprised to see that it was fully equipped with activities which catered for babies of his age unlike other soft plays in the West London area.
The babies area was also ring fenced off to ensure that older children were not tempted to over occupy it.
Staff were extremely accommodating and visible.
The onsite cafe had plenty of variety for all ages, so all our needs were met all under one roof.
We had a fantastic day and will be going back!
16 de abril de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi DnDucille,
Thanks for your review.
We are delighted to hear that you and your grandson had such a fantastic day at Kensington Leisure Centre and we look forward to welcoming you back again soon!
Warm Regards
Hazal
Back to the gym.
I went back to the gym after many months and I have to say I was pleasantly surprised. The building looked to be in better shape then I remember. Cleaner, brighter ( I think some areas have been redecorate ) and new signage on the outside. The staff were helpful and the class was great. I highly reccomend.
20 de abril de 2025
Opinión espontánea
Respuesta de Better - Kensington Leisure Centre
Hi Tara,
Thank you so much for your kind words!
We're thrilled to hear that you had a positive experience during your return visit to the Kensington Leisure Centre. We’ve worked hard to improve the space and make it as welcoming as possible, so it’s great to know you noticed the updates. We look forward to seeing you again soon and are glad you enjoyed the class! Your recommendation means a lot to us.
Kind regards,
Charmaine
I am enjoying being back.
22 de abril de 2025
Respuesta de Better - Kensington Leisure Centre
Hi Selina,
Thank you for your lovely review.
It's wonderful to hear from you again! We’re truly excited to have you back with us. If there’s anything specific on your mind that you’d like to discuss or if you have any questions or concerns where you need assistance, please don't hesitate to reach out. We're here to help in any way we can, and we look forward to catching up!
Warm regards,
Charmaine
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