Good next step on from the Escape Pain programme. The staff at Maindy were helpful in enabling my membership application. The app is relatively easy to use for making bookings, and also a sudden... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónCrown Way, CF14 3AJ Off North Road, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Was made to feel most welcome in my first group session by Gareth and fellow attendees
La empresa ha respondido
The Pool is quite cold (my kids were shivering after being there) but the staff and teachers are very nice and considering of my children needs. Specially my youngest who wanted me next to him during... Ver más
La empresa ha respondido
staff really friendly and helpful and a lovely pool, plus a great range of classes unfortunately classes difficult to access as they get booked up a week in advance, and the booking site is rather c... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Crown Way, CF14 3AJ, Off North Road, Reino Unido
4,4
Excelente
51 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Frontline staff excellent
Frontline staff excellent, very helpful. Instructor so enthusiastic.
7 de octubre de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Adam
Thank you for your review.
We are very pleased to see that the staff at Maindy Leisure Centre have been able to help with your enquiries, and the fitness instructor is providing a great class.
Thank you for choosing Better, and we will be sure to pass your feedback on!
Kind Regards
Amir
Respuesta de Better - Maindy Leisure Centre
Hello Rich,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility in Maindy leaisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Helpful friendly staff
Helpful friendly staff who always make you feel welcome. Lovely swimming pool. Great Tai Chi class run by Wayne.
24 de agosto de 2025
Respuesta de Better - Maindy Leisure Centre
Dear Carol,
Thank you for taking the time to share your wonderful experience at Maindy Centre. A special shout-out to Wayne — he and the team will be thrilled to hear that you're having such a great time with us!
We look forward to seeing you again soon.
Kind regards,
Sarah H
Highly recommend
The staff make it feel like ‘home’. Inclusivity is clearly important and the service is one of the best I’ve experienced.
5 de agosto de 2025
Respuesta de Better - Maindy Leisure Centre
Hello Khasana,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Good options for fitness classes
Good options for fitness classes. Changing rooms are grim, mould on the shower curtains……yuck!
29 de julio de 2025
Respuesta de Better - Maindy Leisure Centre
Hello Lisa,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Cable ties holding up shower curtains
Cable ties holding up shower curtains. Most showers not working
19 de julio de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Miss Leanne,
Thank you for your feedback.
We’re really sorry to hear about the issues you experienced with the shower curtains and showers at the Maindy Leisure Centre. This is definitely not the standard we aim for. We appreciate you bringing this to our attention and will address it with our maintenance team immediately.
Thanks again for letting us know!
Kind regards,
Charmaine
Showers not working
I enjoy swimming at the pool but for weeks now a lot of the showers in the ladies changing rooms have not been working. This morning there was a queue of women waiting to shower. When will they be fixed?
21 de julio de 2025
Opinión espontánea
Respuesta de Better - Maindy Leisure Centre
Hi Cheryl
Thank you for your review,
We are delighted to hear that you enjoy swimming at the Maindy Leisure Centre, and we apologise for the inconvenience caused by the faulty showers.
We have been informed that repairs on the showers will commence during the week starting August 4th, and we thank you for your patience.
Kind Regards
Amir
Respuesta de Better - Maindy Leisure Centre
Hi Pat
Thank you for your review.
It is great to see that the staff at the Maindy Leisure Centre are available to assist and provide help when needed.
Please do not hesitate to reach out to them or our Customer Service Team if you have any questions!
Kind Regards
Amir
Staff are very friendly
Staff are very friendly. Have been going here for 20 years, but showers are old and don't work. Changing rooms dated. Gym is pretty good and not too busy during the day.would love to see it updated.
5 de junio de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Louise,
Thank you so much for being a loyal member for 20 years and for your kind words about our staff and gym!
We really appreciate your feedback regarding the showers and changing rooms. We're aware they could use some updating, and your comments help us prioritise improvements. We're glad to hear you enjoy the gym atmosphere and hope to continue providing a great experience for you.
Thanks again for sharing your thoughts!
Kind regards,
Charmaine
Mixed bag
The good: some of the tutors are fantastic - Sienna who does yoga is especially wonderful!! I also enjoy using the pool, it's a good facility.
The bad: there is massive miscommunication in this gym - when a tutor is off sick or on holiday the gym often haven't cancelled the class for the participants - a few times I've turned up to find that the tutor isn't there, and we all go to get our refund. Most recently, there was construction on the roof and they had scaffolding INSIDE the dance studio, and the gym management expected a class to carry on as normal during all the drilling and banging, amidst the scaffolding - they hadn't bothered to inform the teacher or the participants.
I'm staying because of the classes I enjoy, and the pool, but this gym is poorly managed and I think they should treat their tutors better!
4 de junio de 2025
Opinión espontánea
Respuesta de Better - Maindy Leisure Centre
Hi LS,
Thank you for taking the time to share your feedback.
We're really glad to hear that you’ve enjoyed the classes with Sienna and are making good use of the pool — we’ll be sure to pass along your kind words to her.
We're truly sorry to hear about the issues you've experienced with class cancellations and the recent construction disruption. Clear and timely communication is essential, and it's clear we fell short in these instances. We take your comments seriously and are actively working to improve how we notify both our tutors and members about schedule changes or facility updates.
Your loyalty despite these frustrations means a great deal to us. We’re committed to making meaningful changes to provide a better experience for both our members and our staff. Thank you again for your honest feedback.
Warm regards,
Charmaine
Respuesta de Better - Maindy Leisure Centre
Hi Mustafa
Thank you for your review.
It is great to see your son is enjoying his experience at the Maindy Leisure Centre, and we hope this continues!
Kind Regards
Amir
Respuesta de Better - Maindy Leisure Centre
Hi Shahlaa,
Thank you so much for your kind words!
We're thrilled to hear you had a positive experience at Maindy Leisure Centre. Our team works hard to provide great service, and your feedback means a lot to us. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Excellent female gym only and ease of…
Excellent female gym only and ease of booking . Also very good classes throughout the day
23 de abril de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Zahida,
Thanks for your review.
We are so happy to hear that you are enjoying Maindy!
Warm Regards
Hazal
Swimming lessons
My little one has just started swimming lessons, great teachers making the lesson enjoyable. Staff are always helpful at the Centre.
17 de abril de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Raihana,
Thanks for your review.
We are so happy to hear that your little one is enjoying their lessons at Maindy and that the staff are helpful!
Warm Regards
Hazal
Shower curtains have mold
Helpful Staff. Shower curtains have mold, feels very unhygienic even to touch them.
13 de abril de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Mrs H,
Thank you for sharing your feedback!
We’re glad to hear that you found our staff helpful at the Maindy Leisure Centre. However, we’re sorry to hear about your experience with the shower curtains. Cleanliness and hygiene are very important to us, and we’ll be addressing this issue immediately. Your feedback helps us improve, and we appreciate you bringing this to our attention. We hope to welcome you back soon and provide a better experience.
Kind regards,
Charmaine
Respuesta de Better - Maindy Leisure Centre
Hi Terance
Thank you for your review.
We are very pleased to see the staff at the Maindy Leisure Centre have been able to assist with your enquiries and are creating a pleasant atmosphere in the centre.
We hope you enjoy using the facilities, and thank you for choosing Better!
Kind Regards
Amir
Members of staff very helpful
Members of staff very helpful. Meeting new people and becoming a member of a community of like minded people.
14 de marzo de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Lynda,
Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with our staff and enjoyed meeting new people at the Maindy Leisure Centre. It's great to know you've found a community of like-minded individuals here. We look forward to continuing to support you!
Warm regards,
Charmaine
The women only gym is very small No Resistance exercise machinery
The women only gym is very small. No resistance exercise equipment available. Only one treadmill, one elliptical and 2 bikes. The other side has 4 training mats and some weights. When I book it is always fully available but on arrival I found no place on mats. I went three times only and all I did was aerobics.
11 de marzo de 2025
Respuesta de Better - Maindy Leisure Centre
Hi,
Thank you for sharing your feedback with us.
We're sorry to hear that your experience didn't meet your expectations. We understand that space and equipment availability are important, and we're constantly working to improve our facilities. We appreciate you highlighting the issues you faced with the mats and limited resistance equipment. We’ll definitely take this into consideration as we look for ways to expand and enhance the gym's offerings.
We hope to provide you with a better experience in the future, and we encourage you to reach out directly if there’s anything else we can do to improve your visits.
Kind regards,
Charmaine
staff really friendly and helpful and a…
staff really friendly and helpful and a lovely pool, plus a great range of classes
unfortunately classes difficult to access as they get booked up a week in advance, and the booking site is rather clunky to use, especially to those who can't download the app . Phone helpline staff were great however in resolving a booking error I made recently.
6 de marzo de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Julie,
Thank you for your kind words about our friendly staff and the pool!
We're thrilled you enjoyed the range of classes we offer at the Maindy Leisure Centre. We also appreciate your feedback on the booking system, and we're sorry to hear that you've had difficulty accessing classes. We're actively working on improving the booking process to make it more user-friendly for everyone, especially for those who can't access the app. We're glad our phone helpline team could assist with your booking issue.
Thank you again for your valuable feedback, and we hope to see you back soon!
Kind regards,
Charmaine
Pleasant experience
Good environment for working out. There is enough variety of quality equipment for a good session. You have to pick your times as it can get very busy. As a new member I do not feel intimidated.
23 de febrero de 2025
Respuesta de Better - Maindy Leisure Centre
Hi Older Gent,
Thank you for your review.
We're so glad to hear that you're enjoying the environment and the variety of equipment at the Maindy Leisure Centre. It's great to know that as a new member, you're feeling comfortable and confident. We understand that busy times can be a challenge, and we appreciate your flexibility in picking your sessions. We look forward to seeing you continue to thrive here! If you ever have any suggestions or need assistance, don't hesitate to reach out.
Keep up the great work!
Warm regards,
Charmaine
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.