in male changing rooms staff unnecessarily washing the floor and leaving the area wet (only one small drainage in the room). Many times we had to change in wet rooms which is quite annoying. Many peo... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónWinchmore Hill Road, N14 6AD London, England, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Overall good facilities, new well equipped gym, only downside are the cleaning standards, men’s changing rooms, and mostly showers are not very clean and with mold and black spots. Access to the po... Ver más
La empresa ha respondido
Ever since Better Group have taken over, the Gym has just been absolutely amazing. From the facilities to the classes. The staff are always welcoming as well and very very helpful. In particular when... Ver más
La empresa ha respondido
5*’s more what can I say. Bailey is an outstanding team member, gave me a tour of each facility, which was so clean and in immaculate condition. I really can’t fault it at all. He really is an outstan... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Winchmore Hill Road, N14 6AD, London, England, Reino Unido
3,6
Medio
81 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Southgate Leisure Centre Swimming Pool area
The cleanliness in the swimming pool area at Southgate Leisure Centre could be improved. In a wet environment the changing room facilities should be cleaned more often and more thoroughly. The water in the showers take very long to get warm especially in the morning. There are also issues with the drainage as there are quite a few drain flies present.
With regards to the Better app it would be great if this could be operated with Face ID as the app constantly logs me out. There has also been recently an update to the app which wasn’t an improvement at all. The app was much better before in terms of navigation.
7 de enero de 2026
Respuesta de Better - Southgate Leisure Centre
Hi Irina,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Southgate Leisure Centre.
We have passed on your feedback to the centre so they can look at improving.
We have also logged your feedback in reference to the app.
Kind regards,
Hazal
Respuesta de Better - Southgate Leisure Centre
Hi,
Thank you for your review!
We’re really pleased to hear your positive comments about the staff at the Southgate Leisure Centre, and we’re sorry to learn that the cleaning did not meet your expectations.
We're always happy to review our customers' feedback, and make improvements where we can.
Warm Regards,
Kaisha
My old membership ran out
My old membership ran out.
Wrong information given when renewing so had to cancel the membership as advised (still waiting for refund) and am now paying a monthly membership and had £5.70 credit which I am still waiting to be refunded.
9 de diciembre de 2025
Respuesta de Better - Southgate Leisure Centre
Thank you for sharing your experience with us, Jane.
Please feel free to write to customerservice@gll.org if you need support.
Kind Regards
The staff at Southgate Leisure Centre…
The staff at Southgate Leisure Centre are excellent and it is very clean.
It would be good to have repairs carried out in a more timely fashion but I understand the constraints.
Southgate would benefit hugely from having an internet that works effectively as it does at Southbury Leisure centre, unfortunately it’s not possible to follow courses on the stationary bikes as the internet will not connect.
2 de diciembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hello Mr McGarvey,
Thank you for your comments and feedback.
Kind Regards
Have found something that I enjoy doing…
Have found something that I enjoy doing in Tai Chi
3 de diciembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hello Peter,
Thank you for your comments and feedback.
Kind regards.
Gym facilities are mostly good apart…
Gym facilities are mostly good apart from health suits temperatures not consistent and not cleaned enough- occasional bad smells that don’t bode well for what should be a relaxing experience. At some centres there is a parking racket many customers receive unwarranted tickets & the centre doesn’t help. Meanwhile other centres are great for parking and support literal leisure time!
1 de septiembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hi A
Thank you for your review.
We appreciate your providing feedback about your experience at Southgate Leisure Centre, and we will pass this on to the General Manager to review the issues you have raised.
When visiting a centre, please ensure you register your car with the reception staff to avoid receiving an unwarranted parking ticket.
In addition to this, we are pleased to see that you enjoy using the gym equipment.
Kind Regards
Amir
Respuesta de Better - Southgate Leisure Centre
Hi Dean,
Thank you so much for your incredible review!
We’re really glad to hear you appreciate the cleanliness at the Southgate Leisure Centre.
It's also great to hear that the staff staff were so friendly and helpful.
Warm Regards,
Kaisha
Southgate Leisure Centre the best
Southgate Leisure Centre the best, my daughters are very happy with the facilities there.
12 de noviembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hello A P
Thank you for your comments and feedback.
Kind Regards
Limited parking spaces
The introduction to the gym was amazing. The instructor was knowledgeable and sensitive to my reduced mobility. I felt confident that I could use the equipment on my own.
The gym has a very relaxed atmosphere.
The only issue I have found is the parking which takes time to find a parking space. I have a disability but have not been fortunate to find a free disabled bay😞. I would benefit from the larger bay to allow me to take the stroller out of the back seat. But apart from this I have had a positive experience of the centre.
5 de noviembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hello Sandra,
Thank you so much for sharing your experience with us and for your kind words about our team and the gym introduction.
We’re delighted to hear that you felt confident and comfortable using the equipment and enjoyed the relaxed atmosphere.
We’re truly sorry to hear about the challenges you faced with parking, especially given your need for accessible spaces,
we’ll review the availability of disabled bays at Southgate Leisure Centre to see how we can improve this for our customers.
Kind Regards
Gym has recently been refitted
Staff on the front desk are always polite and welcoming ! Gym is kept clean and the changing rooms.
5 de noviembre de 2025
Respuesta de Better - Southgate Leisure Centre
Good evening, Osman,
Thank you for recognizing the care we put into keeping our facilities clean and ensuring every guest feels welcome.
We’re very happy to know that you’re enjoying your visits!
Ever since Better Group have taken…
Ever since Better Group have taken over, the Gym has just been absolutely amazing. From the facilities to the classes. The staff are always welcoming as well and very very helpful. In particular when I had an issue with my membership, I spoke to Dylan and he was so kind and very helpful. He resolved my issue quickly. Absolutely amazing customer services Dylan much appreciated.
11 de noviembre de 2025
Opinión espontánea
Respuesta de Better - Southgate Leisure Centre
Hi Sibel,
Thank you for your amazing feedback and kind words!
We're so happy to hear that the facilities have improved at the Southgate Leisure Centre.
It's also great that the staff at the Centre have been so helpful and welcoming during your visits.
We'll also pass on the feedback to Dylan, and let them know how much of a positive impact they've had.
Warm Regards,
Kaisha
wet floors
in male changing rooms staff unnecessarily washing the floor and leaving the area wet (only one small drainage in the room). Many times we had to change in wet rooms which is quite annoying. Many people complained about this, nothing has done yet.
Solution: Do the job after pleasure center closed or before open.
3 de noviembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hello Ozgun,
Thank you for sharing your feedback regarding the wet floors in the male changing rooms and, we’re sorry to hear about the inconvenience this has caused.
Your suggestion to carry out floor cleaning outside of peak hours is very helpful. We’ve passed this on to the local management team and will review our cleaning schedule to minimize disruption for our customers.
Additionally, we’ll look into improving drainage in the changing area to prevent this issue from recurring.
Kind Regards
Everything was fine
Everything was fine. The only suggestion I have is that the locker doors should be with combination locks rather than padlocks for ease of use.
23 de octubre de 2025
Respuesta de Better - Southgate Leisure Centre
Hi Richard,
Thank you for your feedback and for taking the time to leave a review.
We’re really glad to hear you had a good experience with us.
We appreciate your suggestion about the lockers - and we'll look to make adjustments where we can.
We’re always looking for ways to make our facilities more convenient for our members and visitors.
Warm Regards,
Kaisha
Very friendly and professional gym
30 de septiembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hi Clinio
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Southgate Leisure Centre, and the staff are creating a friendly atmosphere!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
1 the pool temperature of the water…
1 the pool temperature of the water must be 29 you must understand ive been coming for 34 years, as we get older the skin becomes thin and old people feel the cold,i dont want to stop coming, however if the water is not heated ill have to stop ,you see im disabled and need to swim for health, also the ladies changing rooms are becoming tacky again..AND SO COLD PLEASE, IT HAS TO BE A PLEASENT EXPERIENCE NOT TOURTURE ... cafe is lovely..more seating would be nice steam /sauna good
regards Melissa
9 de septiembre de 2025
Respuesta de Better - Southgate Leisure Centre
Hi Melissa,
Thanks for your review.
We are sorry to hear that you are finding the pool too cold.
Please report any concerns to a member of the team onsite and they can check the temperature and ensure it is the correct temperature.
Warm Regards
Hazal
Respuesta de Better - Southgate Leisure Centre
Hi Geoff
Thank you for your review.
It is great to see the staff at the Southgate Leisure Centre are creating a wonderful atmopshere.
We hope this continues and we hope you enjoy using the facilities.
Kind Regards
Amir
I am very disappointed with Better.
I am very disappointed with Better.
A week ago I attended Southgate gym and whilst on running machine could hear group behind holding offensive misogynistic conversations and laughing talking of rape and stabbing possibly in jest. I have requested Better remind staff and all contracted to work for Better to be reminded of policies, code of conduct.
I’m still waiting.
I think that as a lone female, both women and men should not have to put up with being in environments where others feel misogynistic behaviour is acceptable . It is unacceptable!!!!
5 de agosto de 2025
Respuesta de Better - Southgate Leisure Centre
Hi SandyLyn
Thank you for your review.
We are very sorry to hear about your recent experience at the Southgate Leisure Centre, and we have passed your feedback on to the General Manager to review.
We appreciate you making us aware of your recent visit, and please do not hesitate to speak to the centre staff if you have anything to discuss.
We hope this will help improve your experience with us.
Kind Regards
Amir
The facility is amazing and has now…
The facility is amazing and has now become a part of my life.
28 de julio de 2025
Respuesta de Better - Southgate Leisure Centre
Hi Ackhil,
Thank you so much for your kind words! We’re thrilled to hear that our Southgate Leisure Centre has become a meaningful part of your life. We’re committed to providing the best experience for you and look forward to continuing to support you!
Kind regards,
Charmaine
thanks for eveything
15 de julio de 2025
Respuesta de Better - Southgate Leisure Centre
Good Evening Asli,
We truly appreciate your thoughtful and kind words! It means a lot to us to know that we were able to assist you. If there's anything else you need or any further questions you have, please don’t hesitate to reach out. We're here to help in any way we can!
Kind regards,
Charmaine
Respuesta de Better - Southgate Leisure Centre
Hi Mathew
Thank you for your review.
We are very pleased to see you are enjoying the facilities at the Southgate Leisure Centre and you have had the opportunity to meet the centre staff.
We hope this continues!
Kind Regards
Amir
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.