The cleansing tissues for gym machines always run out. I never see any staff at all who would be vigilent enough to track this. I always have had to go upstairs, wait in the que, get an unapologetic a... Ver más
La empresa ha respondido
Localización
Cambiar localización12 Lambarde Square, SE10 9GB London, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had misread the membership I was signing up for and called the customer service line to see if I could swap. I had the absolute pleasure to speak to Seamus who was helpful, polite and resolved my t... Ver más
La empresa ha respondido
I really like the Better Gym in Greenwich - it's spacious, great facilities inc a Pool! In general there is a great vibe!
La empresa ha respondido
Such a lovely centre with very attentive staff, especially a swimming teacher you have Named Olivia Greaves. She’s really great with the kids!, my daughter is always excited about her lessons with Oli... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
12 Lambarde Square, SE10 9GB, London, Reino Unido
4,0
Muy bueno
42 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I didn’t get any notification about the…
I didn’t get any notification about the lesson cancellation.
27 de mayo de 2025
Respuesta de Better - The Greenwich Centre
Hi Amara,
Thank you for your feedback, and I’m really sorry to hear that you didn’t receive a notification about the lesson cancellation. That’s certainly not the experience we want for you.
We’ll look into what went wrong and take steps to prevent this from happening again. In the meantime, please feel free to reach out to our Customer Service Team if this issue reoccurs.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Charmaine
Sandra and Sara are brillant always…
Sandra and Sara are brillant always helpful and friendly, my movements are much better lve become much more mobile, l look forward to my session every week every
6 de mayo de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Carol,
Thanks for your review.
It is great to hear how the staff at The Greenwich Centre have been so brilliant and supportive!
Warm Regards
Hazal
Such a lovely centre! Great staff
Such a lovely centre with very attentive staff, especially a swimming teacher you have Named Olivia Greaves. She’s really great with the kids!, my daughter is always excited about her lessons with Olivia, she’s also progressed so much in her swimming since being coached by Olivia. Overall a great place!
7 de marzo de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Sosa
Thank you for your review,
We are very pleased to hear that your daughter enjoys her lessons with Olivia and has made such great progress. We hope your daughter attains the confidence and skills she wishes from the swimming lessons.
Kind Regards
Amir
Life. Changing
I attended the Healthwise program with Sarah on a Monday evening and it has been a complete lifesaver/changer for me! Everything was really well explained, the gym classes were excellent and I continued to pursue my healthy lifestyle because of this. Thank you so much for turning my life around.
3 de marzo de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Gill
Thank you for your review!
We are very pleased to hear that the Healthwise program with Sarah had such a positive impact. It’s great to know that the explanations and gym classes helped you continue your healthy lifestyle journey.
Keep up the amazing work, and we're here for you every step of the way.
Kind Regards
Amir
Great place to work out!
I love working out at the Greenwich Centre. The staff are always helpful:
Amber and Sarunas - are a vibe and are always encouraging. They are always quick to big up everyone’s gains. So helpful.
Annie, Katie, and Lee - These guys run great classes. They make exercise fun.
The membership is worth it. The gym is well equipped and the swimming pool is clean.
2 de marzo de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Celestine,
Thank you so much for your amazing feedback!
We're thrilled to hear that you enjoy working out at the Greenwich Centre. Amber, Sarunas, Annie, Katie, and Lee are all stars, and it’s wonderful to know that their support and energy make such a positive impact on your experience. We truly appreciate you highlighting how the gym, classes, and pool have all contributed to your experience. We’re so grateful to have you as a member and look forward to continuing to help you reach your fitness goals!
Keep up the great work! 😊💪
Warm regards,
Charmaine
This is a great gym
This is a great gym with lots of brand new equipment! The gym and changing rooms are always kept really clean and the team are friendly and very welcoming
17 de febrero de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Steve,
Thanks for your review.
We are so happy to hear that you are enjoying the facilities at The Greenwich Centre and that the team are so friendly and welcoming!
Warm Regards
Hazal
Amazing Staff - Lewis & Team
I have to say the staff are amazing here! Lewis and the team ensure everything is ready and are professional and attentive at all times! Really amazing team and they make everybody feel welcome and are always on hand to assist anybody. I am disabled and cannot say how helpful they are! Great people!
6 de febrero de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Sally,
Thanks for your review.
We are so pleased to hear that the gym and staff at The Greenwich Centre are so amazing!
Warm Regards
Hazal
The Greenwich Centre is my favourite…
The Greenwich Centre is my favourite place to Swim and keep fit, the facilities are amazing, it is kept very clean and has a friendly atmosphere the staff are very professional, friendly, knowledgeable,and hard working, big shout to Emily at pool side especially.
5 de febrero de 2025
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Good Afternoon Jimmy,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at The Greenwich Centre. It's wonderful to know that our Emily has made a positive impression on your experience by being friendly and engaging during your visits. Providing excellent customer service is a top priority for us, and it’s wonderful to know that our team are accommodating and helpful each time you attend.
It also brings us great joy to know that the facilities have met your expectations. We strive to create a welcoming atmosphere for all our members, and your feedback reinforces our commitment to providing excellent service. We will ensure to pass on your lovely comments for the attention of the centre so Emily receives the recognition she deserves.
Thank you once again for your thoughtful comments. We look forward to seeing you at the centre soon!
Best regards,
Charmaine
Respuesta de Better - The Greenwich Centre
Hi Mark
Thank you for your review.
It's wonderful to hear that you're having a great experience at The Greenwich Centre and have had the chance to meet the staff. We're thrilled that they have been able to help and create a welcoming atmosphere for all members.
If you have any questions or concerns, please don't hesitate to reach out to them.
Kind Regards
Amir
Easy online membership
19 de septiembre de 2024
Respuesta de Better - The Greenwich Centre
Good Evening Simon,
Thank you for your review.
We are very happy to hear that you found the online joining process easy to navigate allowing you to purchase your membership online. We hope you ca now enjoy your membership at the Greenwich Centre.
Kind regards,
Charmaine
Respuesta de Better - The Greenwich Centre
Hi Tony,
Thank you for your review.
We are pleased that you find The Greenwich Centre excellent - we agree!
Warm Regards
Hazal
The equipment and pools are just right…
The equipment and pools are just right - as are th changing rooms. The staff are always knowledgeable amd friendly. The machines are excellent.
Everything is kept tidy and clean.
9 de agosto de 2024
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Good Afternoon,
Thank you for taking the time to leave a review, it is much appreciated.
We are glad to hear that you are enjoying the facilities at The Greenwich Centre and we hope it stays this way.
If you ever need help or support, please don't hesitate to ask our staff.
Kind regards
Kareem - Customer Service Assistant
So far my experience has been really…
So far my experience has been really good. From signing up, to how easy it is to access the gym.
The facilities are clean and there is a lot of space and equipments.
1 de agosto de 2024
Respuesta de Better - The Greenwich Centre
Hi Igor
Thank you for taking the time to leave a review about your experience.
We are delighted to hear that your experience with Better has been positive and that you are enjoying your time at our Greenwich Centre.
We hope this continues and thank you for choosing Better.
Regards
Amir
GYM and classes
I am new in the gym like a month and so far I have not seen 1 trainer on the floor to answer questions. Classes are few a day so all full. they need more staff.
20 de mayo de 2024
Respuesta de Better - The Greenwich Centre
Hi Ana,
Thank you for your review.
Our staff aren't always available to assist customers for questions/assistance in relation to exercises, however, you can book in for an induction with a fitness instructor, who can build a personalised fitness plan for you and show you any machines/equipment you may be unaware of.
Warm Regards
Hazal
Disabled toilets never cleaned
Disabled toilets never cleaned. Filthy lt shows how much they value their disabled customers. Wanna puke. Almost every time I go to use them I’m thinking of joining another gym just to get clean facilities especially toilets which seems ridiculous to travel further and pay more just for that but in the meantime going to keep updating this and report on the toilets to see if there is any actual improvement other than just words. But I’m never using the disabled toilets again. I think it must be their staff using it for their number twos because I’m sure disabled people don’t leave it like that for each other and you need a radar key to get in unless you’re staff
UPDATES:
I visited on 3rd May 24 - obviously, I’m not using the disabled toilets anymore. It was quite literally full of poop and stank last time and the several times before that that I was encouraged to use it even when I reported it so i’m not going to chance it yet again so I went in the ladies which was a bit cleaner, but no toilet paper this time.
3 de mayo de 2024
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Gil,
Thank you for your review.
We are disappointed to hear that the facilities at The Greenwich Centre are not up to standard.
We appreciate you taking the time to provide this feedback and will forward your feedback to the centre manager.
Warm Regards
Hazal
I was signed on to a 12 week weight loss program. The instructor Sarah was excellent. She made us feel very welcome. In my opinion, she is a credit to the Organisation. She comes highly recommended.
I was signed on to a 12 week weight loss program.
29 de febrero de 2024
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi
Thank you for taking the time to leave a review and let us know about your experience.
We are very pleased to see you have enjoyed your time on the 12-week weight loss program and thank you for leaving the instructor Sarah a lovely review.
Your feedback will be passed on to the Centre and we hope you continue to enjoy your time on the program.
Kind Regards
Amir
GLL a great place to teach Yoga!
I am a certified Sivananda Yoga Acharya, and I have been teaching traditional Hatha Yoga for more than four years at GLL Better UK leisure centres in Royal Borough Greenwich. All four centres where I teach are well-equipped, and the staff and customers are amiable. I recommend GLL as a nonprofit community organisation and their facilities.
23 de diciembre de 2023
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi
Thank you for leaving our Greenwich Centre's staff and members a review!
We also thank you for your time spent with Better, teaching Yoga to all of our members.
We hope you continue to enjoy teaching and spending time with Better
Regards
Amir
Cancelled the lessons and kept taking payment
Cancelled the lessons for child swimming without us asking them to and despite this continued to take payment. Then did not allow our child to go swimming when we turned up for their lesson.
Appear unwilling to refund. Not providing a service paid for when it is the fault of the provider is not good business practice.
2 de diciembre de 2023
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Good Morning Ben,
Thank you for your review.
I am very sorry to hear that you have been debited and your child was refused entry to their lessons. Are you please able to fill out the attached "Request information" form so I can look further into this issue for you?
Kind regards,
Charmaine
Great, helpful staff - shout out to Sarah
I have been going to this gym for 6 months and really enjoy the classes and have found all the instructors really friendly. Last Thursday there was a scheduling mix up that left a group of us waiting for a circuits class with no instructor available. One of the PTs on the gym floor, Sarah, noticed this and gave up her evening when she had already finished work to set up a circuit and ran the class with enthusiasm. Big thank you to Sarah because that made my evening!
12 de octubre de 2023
Opinión espontánea
Respuesta de Better - The Greenwich Centre
Hi Emily,
Thank you for your review.
We are happy to hear you are enjoying The Greenwich Centre and have passed your wonderful comments to the centre.
Warm Regards
Hazal
Disappointing
I signed up specifically for fitness classes but classes are full quickly and even with the waitlist it's impossible to get on some classes (for example Power Pump), which makes the choice of classes very small.
The 4 hour cancellation policy is harsher than in most gyms, if I book a class in the evening and have a train issue after work, I won't know 4 hours in advance that I cannot make it to the class.
The equipment is quite old (the Group Cycle bikes could be updated).
17 de septiembre de 2023
Respuesta de Better - The Greenwich Centre
Hi Nina,
Thank you for your feedback.
As a member you have access to 7 days advance booking and non-members have 5 days advance booking.
The penalty fee system is there to discourage customers from booking and then cancelling last minute or not turning up at all which then stops other customers from booking.
Warm Regards
Hazal
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.