Just joined The Hive in Ely what a lovely facility this is ! Swimming pool and changing rooms always nice and clean, decent showers that actually work , friendly staff, and good value for an off peak... Ver más
La empresa ha respondido
Localización
Cambiar localización15 Ely Leisure Village, Downham Road, CB6 2SH Ely, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The website is terrible and very muddled, especially navigating bookings. The staff at the Hive are kind and helpful. However, I think that when a person is first joining a class it would be hel... Ver más
La empresa ha respondido
The "Hive" gym in Ely is a fantastic place! The staff are all very friendly & professional & the facilities are fantastic! I have also been to lots of the fitness classes which are very enjoyable & fu... Ver más
La empresa ha respondido
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
15 Ely Leisure Village, Downham Road, CB6 2SH, Ely, Reino Unido
4,1
Muy bueno
67 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Better - The Hive Leisure Centre
Hi
Thank you for your review.
We are very pleased to see you are making the most of our App and thank you for leaving some kind words for our staff.
It is greatly appreciated.
Regards
Amir
Great facilities and brilliant people.
3 de octubre de 2023
Respuesta de Better - The Hive Leisure Centre
Hi Paul
Thank you for taking the time to leave a review.
We are very proud to see such an impactful review
It is great to see you are enjoying our Centre and meeting our amazing staff and fellow members.
Regards
Amir
Great experience so far
Great experience so far, was easy to join online and choose what sort of membership I needed. I’ve done a fitness class and swimming and both have been great. Classes seem to get booked up quickly but there’s a wait list, that seems effective. The app is ok, but a little confusing at times. Staff at the Center are helpful.
25 de julio de 2023
Respuesta de Better - The Hive Leisure Centre
Good Afternoon Kiwi73,
Thank you for your review.
We are happy to hear that you are enjoying The Hive Leisure Centre and the joining process was simple and easy for you to be able to opt for the correct membership for your needs. We hope you continue to enjoy this facility and great staff and activities they have on offer. The bookings for Fitness Classes are 10pm at night so you are able to book for the 7th day but you are able to see all other days straight away. This will allow you to book activities ahead of time to ensure you get a slot. You are also required to cancel the booking at least 4 hours before the start time of the activity so you do not receive a penalty charge. I will pass on you lovely feedback for their attention of the centre.
Hope this helps.
Kind regards,
Charmaine
From application to induction was made easy.…
From application to induction was made very easy. Within one day of induction I received my first 4 week training program based on my assessment at the induction.
The Gym itself seems to be using very modern equipment ( though I am no expert) and everything seems to work.
16 de julio de 2023
Respuesta de Better - The Hive Leisure Centre
Good Afternoon David,
Thank you for taking the time to write us a lovely review.
We pride ourselves on our excellent customer service so we are delighted to hear that you are enjoying The Hive leisure centre and the equipment they have to offer in their Gymnasium. We hope you can continue to enjoy this centre in the future. We appreciate you taking this time to provide this feedback and we will pass this onto the centre on your behalf.
Kind regards,
Charmaine
Great facilities and staff!
21 de junio de 2023
Respuesta de Better - The Hive Leisure Centre
Hi Steven,
Thank you for your review.
We are happy to hear you are enjoying the staff and facilities at The Hive.
We will pass your comments onto the centre.
Warm Regards
Hazal
The staff are fantastic
The staff are fantastic, very helpful.
A very well stocked gym.
5 de julio de 2023
Respuesta de Better - The Hive Leisure Centre
Good Afternoon Terry,
Thank you for your recent email.
We are happy to hear that you are enjoying The Hive leisure centre and the staff are friendly and welcoming. We hope you can continue to enjoy this facility going forward. We will ensure to pass your feedback onto the centre.
Kind regards,
Charmaine
Friendly staff who smile and say hello.
27 de junio de 2023
Respuesta de Better - The Hive Leisure Centre
Good Afternoon Stuart,
Thank you for your positive review.
We are happy to hear that the staff are warm and welcoming when you attend The Hive leisure centre. We hope that our staff reflect the same welcoming feel at all our Better operated facilities to make all customers feel welcome. We appreciate your lovely feedback.
Have a lovely weekend.
Kind regards,
Charmaine
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.