Beyond Polish Opiniones 

171
•
TrustScore: 3 sobre 5

2,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have placed two orders from Beyond Polish. The items were fresh and authentic. On my second order, two items were left out of my order. One was a holiday 2026 launch and the other was a pull from th... Ver más

Valorada con 1 estrellas sobre 5

Done with this company. I’ve ordered multiple times over the past year and their marketing is basically a scam… offering $20 back on orders over $100 (only non-sale items), then putting everything you... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

After reading the reviews…l now know this company is questionable to order from. My experience was awful the CS was almost non existent. Hope people read the reviews before any purchases. I learn a va... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve shopped Beyond Polish for over two years, with excellent experiences and outcomes each time. Their products are fresh, their shipping is fast, and their products range from what’s newest... Ver más

Información sobre la empresa

  1. Salón de manicura
  2. también en la categoría
  3. Farmacia

Información proporcionada por diversas fuentes externas

Since we launched in 2014, Beyond Polish has grown into a flourishing family business with a team of passionate and dedicated people. Our team is devoted to handpicking quality products, curating inspiring collections, and discovering brands you desire. We offer a wide variety of products from top names including OPI, CND, Essie, NYX Professional Makeup, and more.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

171 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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2,9

Todas las opiniones

(171)

7 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great company/polishes/prices

Due to Covid, I have been doing my own nails and turns out I enjoy doing them myself more than having them done. Beyond Polish is a good company with fast shipping, good prices and the customer service has been great. I have put in 4 orders and my total on their site is $350 spent to date. My first order placed ended up having a polish out of stock after I purchased so they refunded me and I contacted them asking for a replacement before my order shipped as I needed a base coat to do my nails and didn't want to pay shipping again. The company issued me a free shipping code because my order had already processed and went for shipping. Another time I ordered approximately 15 colors, one of the colors wasn't right, the polish was gooey, I called Customer service and took photos and emailed in, within a day I received a reply and they shipped a new bottle out which arrived a couple days later. Overall I feel like they take care of customers, they are open normal business hours so if you order or need them nights or weekends you can leave a message online and they will respond when they return. My only hiccup is I receive points base don purchases which amount to a certain dollar amount off based on the order total. I have close to 900 points and have not been able to use them. You cannot combine with any other offer - which recently they offer free shipping sales on $35-45 orders and you can't use points with free shipping, usually my orders are large enough I qualify for free shipping even without a sale. Its frustrating not to be able to use a $30/$100 purchase because I ordered $100 order and I am getting free shipping... other than that the customer service has been helpful, colors are nice, prices are comparable with other online nail retailers. My shipping is always quick. Usually from order time to my door is 5 days.

26 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is sketchy

This company is sketchy. Bought two bottles of nail polish that were released several years ago and aren't in stock anywhere else. This should have been my first warning that something wasn't right. Paid $8 in shipping fees. I received a shipping confirmation and a tracking number the day after I placed the order. The tracking number said that the package was pending accepting at USPS and did not update after that. After 10 days of the package not being accepted by USPS, I contacted Customer Service to notify them. They said that USPS is known not to track packages up until the date of delivery and that I should wait 8 more business days. In my experience USPS is very reliable but the tracking number stated that my package was not actually dropped off or accepted by the station. I waited. After 3 weeks, I still did not receive my order and the tracking number hadn't updated so I contacted CS again. They refused to give me a refund but instead offered me a store credit and refused to reimburse my shipping fees. I said I didn't want store credit because I didn't want to take the risk of not receiving my order again. I also asked that they reimburse my shipping fees because it's not the customer's fault that the package was never shipped or lost. CS gave a pathetic excuse that their company policy states you have to buy insurance or you're liable for a package that is lost or stolen! So they wanted me to lose $8 and then use their store credit to buy from them again and pay another $8 in shipping fees?! Also, I'm pretty sure the company is liable for the package up until it is delivered and most shipping fees (especially with USPS) already have insurance up to $100 covered in the price. This company is not thinking in the longterm with their awful customer service and scammy business model. Will never buy from them again. I had to dispute the charge with my credit card company.

22 de diciembre de 2020
Opinión espontánea
Logotipo de Beyond Polish

Respuesta de Beyond Polish

Hi Elizabeth,

Thank you for shopping with us!

We're so sorry that you did not have a good experience here with us at Beyond Polish.

As you may have heard, the impact of the pandemic combined with the surge of online holiday shopping has created a global shipping crisis - this means that many of our orders have experienced delays once they're on the way to our customers in the hands of our shipping carriers. 

We do offer Route Insurance which covers any lost, stolen or damaged packages and even without the purchase of insurance, we still wanted to help you out to cover the cost of your order with store credit. We do apologize if this made you feel that we were trying to take advantage of any shipping costs or fees. Unfortunately we are not able to file claims with USPS on our end with packages, so if they go missing or get lost, we take the loss ourselves. However, we never want to leave our customers without what they purchased so we try our best to assist with store credit to replace your missing order or send replacements. We hope that clears up any misunderstandings. If there's anything else we can help you with, please let us know :)

Harley

Valorada con 1 estrellas sobre 5

I believe it is a scam

I just placed an order with this company yesterday. It was for a gift card for my sister for Christmas. It has been 24 hours and I have not received a confirmation email with an order number. They didn't even ask me for a shipping address or shipping method (never said it was an e-gift card either) I have a bad feeling that I just wasted $100. I should have just gone with Amazon. At least I know that company is legit & I would have had the order before Christmas. Im going to dispute the charge through paypal

21 de diciembre de 2020
Opinión espontánea
Logotipo de Beyond Polish

Respuesta de Beyond Polish

Hi Erica,

Thank you for shopping with us!

We're so sorry for any confusion on our end with how our gift cards work - they are E-Gift Cards that are immediately emailed after you place an order with us. It looks like our customer service team has already re-sent your email confirmation for your Gift Card and was able to resolve this issue for you. Again, we apologize for any inconvenience. If there's anything else we can help you with, please let us know :)

Harley

Valorada con 5 estrellas sobre 5

I love Beyond Polish

I love Beyond Polish. They have all the polishes and have fast delivery. I cannot say enough about them as they are fantastic!

30 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy customer

I'm a new customer. The polish arrived faster than expected. All the containers were wrapped extremely tightly in order to prevent breakage. I'm extremely happy and will be ordering again soon.

17 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great site with amazing service!

I actually stumbled across this website while looking for polish and they are now my new go to. The prices are amazing but the shipping turnaround is even better! My items come quick and without a scratch! They have a great selection of colors and brands!

16 de noviembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Better than Amazon

paid for the cheapest shipping and still got my product in 2 days - tracking number given. Packaging nice, product legit! Pricing was less than amazon and all other sites.

23 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast Service !!

I placed an order on 10/20/2020 and they were already shipping it out the next day !! I appreciate the quick service. Even though they are a small business they are about their business and are getting the job done !! I will be ordering again soon !!

21 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Reasons why Beyond Polish is the only place I will order all of my nail supplies from:

1. They ship my orders to me faster than the time it takes me to pick out a color at the salon.
2. Do you have that friend who gets sucked into things because it’s aesthetically pleasing? It me! Their online store is SO beautiful and easy to navigate. It’s very clear that Beyond Polish puts a lot of thought and care into their website to enhance the overall customer experience.
3. They have *insert clap emoji* EVERY. *insert clap emoji* SINGLE. *insert clap emoji* COLOR... on the face of this earth.
4. They carry a wide variety of high quality brands including non-toxic, vegan and cruelty-free polishes :)
5. Their customer service is on point. So on point, that I *may* have a crush on the very dreamy Ryan from their Customer Care Team. I had placed an order but forgot one item that I wanted. I expressed that I didn’t want to cause any troubles or disrupt their process but Ryan who assisted me, personally found and intercepted my package which was about to be shipped, added the product I had requested and helped me complete my payment in one smooth transaction. He was SO sweet and kind about it and didn’t make me feel like I was inconveniencing him at all which I really appreciated. All in all, I’ve only had great experiences with Beyond Polish and I wouldn’t recommend shopping anywhere else :)

14 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Company

Everything was great! Grest customer service my order arrived in 3 days. Will definitely be using this company more I am very impressed. Thank You!!

19 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

First order from Beyond Polish as due…

First order from Beyond Polish as due to covid I am going to do my own nails as well as my daughter. We have been having our nails done every two weeks for 8 years. This company has an excellent website and amazing service. Received my order in less than a week across the country! Thanks to everyone at your company and Harley who responded to my email thanks in less than a minute! Thanks again!!

14 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was so impressed!!

I was so impressed with every aspect of this order. They have the largest selection I’ve seen of DND gel colors, the delivery was shockingly fast, the way the polishes were packaged in bubble wrapped pairs with the boxes folded separately showed such attention to detail. Plus the order was correct, of course!
This is my new Go To for everything gel. Thank you so much!!!

23 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have nothing bad to say about this…

I have nothing bad to say about this company. I love how they’re smaller but they are still professional! They ship in 1-2 days and every comes packed so nicely. I’ve bought a bunch of OPI and recently about 20+polishes of DND and everything came perfectly wrapped and in less then a week. Amazing company and have recommended to a bunch of friends that have also bought from them already! Keep it up BEYONDPOLISH!

15 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Another bad experience...

Sending another review to reiterate how bad this company is. I gave them a bad review for their poor communication and shipping-3 weeks late with no updates- and they emailed asking if there is anything they can do. I said yeah refund your shipping cost because it was NOT priority shipping, and no response. Terrible company.

9 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very HAPPY New Customer

My order came SUPER FAST. I placed my order on June 13th and received it today June 18th! I wasn't expecting to receive it until next week!! i ORDERED 5 DND Gel colors and love each of them. I will definitely be placing another order. I'm so happy I found this site!

19 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

1st time ordering from Beyond Polish

Just wanted to say this was my 1st order with your company and I was soooo impressed with my delivery! Lately everything has arrived banged up, late, or so delayed that I forgot what I ordered! My order from Beyond Polish arrived intact, the bottles carefully individually wrapped in bubble wrap, with the manufacturers box on the side packed separately. Thank you so much for your attention to detail and care with my order! And my products are great!

22 de mayo de 2020
Opinión espontánea

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