I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
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Consulta las opiniones de los clientes
Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... Ver más
La empresa ha respondido
I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... Ver más
La empresa ha respondido
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... Ver más
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Información sobre la empresa
Escrito por la empresa
Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.
Información de contacto
Frodsham Business Centre, Bridge Lane, WA6 7FZ, Frodsham, Reino Unido
- 01925 989800
- cs@bigfishgroup.co.uk
- www.bigfishgroup.co.uk
4,7
Excelente
415 opiniones
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everyone is very responsive
everyone is very responsive. no issues
24 de julio de 2025
Opinión espontánea
Respuesta de Big Fish Group
"We really appreciate your feedback – thank you for taking the time to share your experience!"
I've been with BigFish for several…
I've been with BigFish for several month's, with no issues! Amazing, and well recommended.
17 de julio de 2025
Opinión espontánea
Respuesta de Big Fish Group
"We really appreciate your feedback – thank you for taking the time to share your experience!"
Excellent service
Excellent service, very quick and most rialiable
16 de julio de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you so much for your kind words! We're really glad you had a positive experience with us. 😊
Respuesta de Big Fish Group
We really appreciate your feedback – thanks for taking the time to leave us a review! ⭐
Quick response and helpful
8 de julio de 2025
Opinión espontánea
Respuesta de Big Fish Group
"Thank you for your kind review! We're so pleased to hear you had a positive experience with us."
Because dealings with their staffs is…
Because dealings with their staffs is topnotch
3 de julio de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you so much for your kind words!
We're really pleased to hear you had a great experience with us. Your feedback means a lot to the team and helps us continue to improve our service.
— The Big Fish Team 🐟
BigFish are a brilliant umbrella
BigFish are a brilliant umbrella. A very personal service and always on hand for any questions and queries. Donna is great, as are all the team. Highly recommended.
28 de junio de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you so much for your kind words and for taking the time to leave us such a lovely review! 😊
We’re so pleased to hear that you had a positive experience with us. It really means a lot to the whole team to know that our efforts are making a difference.
If you ever need anything else or have any questions, please don’t hesitate to get in touch — we’re always here to help!
Thanks again,
The swiftness
25 de junio de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thanks so much for your feedback! We really appreciate your support and are glad you had a positive experience. 😊
Big Fish - A good choice for an Umbrella Company
Big fish have managed the HR and payroll aspects of my contracting work very effectively. Working through an umbrella company has saved me the hassle of setting up and running my own company. The process has been very effective throughout the past 5 years and I would recommend them as a customer friendly and responsive company. They have always been courteous and responded to queries in a timely and efficient manner.
24 de junio de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thanks so much for your lovely feedback — we really appreciate you taking the time to share your experience!
We're so glad to hear everything went smoothly and that you're happy with the service you received. It's always great to know we're on the right track!
If there's ever anything more we can do for you, please don’t hesitate to get in touch.
All the best,
The don’t paid on the day paid it was…
The don’t paid on the day paid it was happen, to me thee time and the take of it my holiday paid and I emailed them to refund back my money they didn’t they refused back .
23 de mayo de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience with us hasn’t met expectations — this is certainly not the standard we aim to deliver.
We’d love the opportunity to make things right and understand more about what went wrong. If you're open to it, please feel free to contact us directly at [your contact email or phone number], and we’ll do our best to resolve the issue as quickly and smoothly as possible.
Your feedback is important to us and helps us improve the service we offer.
I had a great experience working with Jennie Cox
I had a great experience working with Jennie Cox from Big Fish Group. She was incredibly helpful, professional, and quick to resolve any questions I had. The entire process was smooth, and Jennie made sure everything was taken care of, ensuring I had no issues with my setup. I really appreciated her dedication and attention to detail. Thank you, Jennie, for making the process so seamless! Highly recommend their services!
11 de febrero de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you so much for taking the time to leave your review! We really appreciate your feedback and are so pleased to hear you had a positive experience. If there’s ever anything more we can help with, please don’t hesitate to get in touch!
Fast & Efficient
Great payroll company very fast and efficient service. Very responsive and attentive to emails whenever I email.
21 de abril de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you so much for taking the time to leave your review – we really appreciate your feedback and are so pleased to hear you had a positive experience with us!
Best wishes,
The Big Fish Team 🐟
professional helpful
professional helpful, always a very good service. Thanks again Donna Lloyd especially
15 de abril de 2025
Opinión espontánea
Respuesta de Big Fish Group
Hi Matt, Thank you so much for taking the time to leave us a review! We're really glad to hear you’ve had a positive experience with us. Your feedback means a lot to the team and helps us continue to improve.
If there’s ever anything more we can do to support you, just let us know!
Best wishes,
The Big Fish Team
Very quick response to my request and…
Very quick response to my request and nice emoji thanks
10 de abril de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you so much for your feedback – we really appreciate it! 😊
Respuesta de Big Fish Group
Thanks for taking the time to leave a review – we’re grateful for your support! 🌟
Always help full
Always help full. Payments are always on time if not early fast reliable
7 de abril de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you for your feedback – we really appreciate it! 😊
HMRC had to chase them because they didn't submit my tax code
Big Fish "managed" my pay while i did agency work. when i went to another job I was paid basic rate for six months. I called big Fish and they stated that HMRC had to sort it out.
HMRC said otherwise and described Big Fish as being naughty because they had not informed HMRC when I left. they contacted them and did not get a reply and had to contact them a second time. A basic mistake and unwillingness to help once i had left them put me a few grand out of pocket. The HMRC had to put it right. so much for managing my pay.
2 de enero de 2025
Opinión espontánea
Respuesta de Big Fish Group
Thank you for taking the time to leave your feedback. I'm really sorry to hear that your experience with Big Fish hasn't been a positive one.
We’re always working to improve our service and would appreciate the opportunity to understand what went wrong in your case. If you’re open to it, please feel free to reach out to us directly at 01925 989800 or by emailing donna@bigfishgroup.co.uk and we’ll do our best to resolve any outstanding concerns.
Your feedback is important to us, and we’d love the chance to make things right.
Wish I could have given 0 stars
Wish I could have given 0 stars, liars with no integrity and obsessed with stealing £5 in an underhand manner. Avoid or be very watchful!
Thanks for the response big fish, but you again wish to mislead. This was the 4th occasion I’d had to contact you about the same issue. I did reach out and you ignored me and instead went to my employer thinking you’d get me in trouble for not accepting the £5 charge. You’d agreed not to do this 3 times, and there you were again.
28 de marzo de 2025
Opinión espontánea
Respuesta de Big Fish Group
Hi Lee,
I'm really sorry to hear that your experience with Big Fish hasn’t been a positive one. I completely understand your frustration regarding the £5 charge, which was refunded on 28/03/2025.
Please know that we’re always looking for ways to improve our service, and your feedback is genuinely appreciated. If there’s anything further I can do to assist or if you’d like to discuss this in more detail, please don’t hesitate to reach out.
Great service
This company have provided me with a great service, any problems I've had have always been ironed out efficiently. Was initially unsure how this would all work as I'm new to the contracting world but it has been pretty seamless.
25 de marzo de 2025
Opinión espontánea
Respuesta de Big Fish Group
"Thank you so much for your kind review! We’re really glad to hear you had a great experience with us. Your feedback means a lot to the team and helps us continue to provide the best service possible!"
What started off a good experience has…
What started off a good experience has turned into a nightmare!
I am constantly having to chase for payments some of which were only paid when I queried them several times. Now I have been told I have been overpaid but no one with any authority wants to speak to me to explain it! I have been waiting over two weeks for the pay-roll manager to call and explain.
19 de marzo de 2025
Opinión espontánea
Respuesta de Big Fish Group
"We’re sorry to hear you didn’t have the experience you expected. Your feedback is important to us, and we’d really appreciate the chance to speak with you directly to resolve any concerns."
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