Big Fish Group Opiniones 

414
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Decided to transfer to a different payroll company as I’d had a few issues with my previous one. What a breeze!!! Contacted by a friendly group of people- all information provided swiftly with a clear... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de nóminas

Escrito por la empresa

Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

414 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(414)

59 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A dependable and highly responsive…

A dependable and highly responsive agency, they consistently demonstrate a strong commitment to handling payments efficiently and without delay. Their proactive approach ensures that any queries or issues are addressed quickly, with clear communication and a solutions-focused mindset. Their reliability and willingness to act promptly instills trust, particularly when it comes to keeping processes smooth and on track.

13 de abril de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thank you for your kind words! We’re really glad to hear you had a positive experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. If there’s ever anything more we can do for you, don’t hesitate to reach out.

Valorada con 5 estrellas sobre 5

Hassle free service

Always paid on time. Hassle free service. Can recommend.

1 de abril de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thank you so much for your kind review! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Was with BigFish for 3 years and I…

Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now started working with few umbrellas on an approved list due to change in legislation, which I am not happy about! If you can chose BigFish as your umbrella, definitely do so

1 de abril de 2026
Opinión espontánea
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Respuesta de Big Fish Group

We’re delighted to hear you had a positive experience with us — thank you for the lovely feedback!

Valorada con 4 estrellas sobre 5

I have been with Bigfish for 5 years

I have been with Bigfish for 5 years. They are really helpful and responsive and always willing to help. I have been paid mostly on time and also I took my pension through them which is great. I have valued their honesty and support. Only moving as have to move due to changes in requirements.

12 de marzo de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thank you so much for your kind review! We really appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Great service

Great company to work with, always happy to help.

9 de marzo de 2026
Opinión espontánea
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Respuesta de Big Fish Group

We’re delighted to hear you had a positive experience with us — thank you for the lovely feedback!

Valorada con 5 estrellas sobre 5

Really good Umbrella company

Really good Umbrella company. They set up my payroll account quickly, set up a pension account and holiday pay saving scheme. All my emails were quickly responded to. Very helpful customer service staff. Would recommend.

9 de marzo de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thanks for the great review! It means a lot to our team.

Valorada con 5 estrellas sobre 5

Good communication

Good communication, friendly, helpful service provided.

26 de febrero de 2026
Opinión espontánea
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Respuesta de Big Fish Group

We truly appreciate your feedback! Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Big Fish does everything one needs

Big Fish does everything one needs - payments made on time, very quick response to any queries which are resolved promptly. I would thoroughly recommend Big Fish.

9 de febrero de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thank you for your kind words, it means a lot to the team!

Valorada con 5 estrellas sobre 5

From a client point of view

From a client point of view, excellent to deal with, prompt, efficient, knowledgeable and a friendly team. Pleased they are part of our PSL in terms of payroll companies we use.

The service they offer the candidates, is second to none. Available out of hours which is a huge plus.

5 de febrero de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thank you for your kind words, it means a lot to the team!

Valorada con 5 estrellas sobre 5

Always quick to pick ip the phone

Always quick to pick ip the phone, and questions/ problem are always resolved.

15 de enero de 2026
Opinión espontánea
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Respuesta de Big Fish Group

Thanks for your kind feedback! We’re really glad you had a great experience and appreciate you taking the time to share it.

Valorada con 5 estrellas sobre 5

Very professional and punctual.

Very professional and punctual.
I spoke to Becky, very good at her job, every question i asked she was able to answer.
Absolutely Brilliant.

8 de enero de 2026
Opinión espontánea
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Respuesta de Big Fish Group

e’re delighted to hear you’re happy with our service. Thanks again for choosing us!

Valorada con 4 estrellas sobre 5

Jennie was amazing

Jennie was amazing. Quick and provided support whenever needed

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Big Fish Group

We appreciate you taking the time to leave feedback — thank you!

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