Big Motoring World - Peterborough Opiniones 

1 star – Very disappointing experience

I visited Big Motoring World Peterborough yesterday to purchase a Hyundai Santa Fe. I was a genuine buyer with around £20,000 available and only needed approximately £10,500 finance, so I was ready to spend around £30,500.

Unfortunately, the car was not clean, looked untidy, the rear tyres appeared to have very little life left, it had not been serviced and the front carpets were missing. Despite this, I was still prepared to proceed with the purchase.

The main problem started after the finance was approved. I was repeatedly pressured to purchase an additional warranty costing around £3000 I explained several times that I did not want it and that I would arrange my own warranty if necessary, but the pressure continued. A member of staff who I believe was the branch manager also became involved and continued pushing the warranty.

The whole experience made me uncomfortable and left me questioning why there was so much pressure to buy the warranty rather than discussing the actual condition and history of the car.

I have bought many cars before, but I have never experienced this level of pressure. In the end, I walked out without buying the car.

Very disappointing experience, especially when I was a genuine customer ready to spend a significant amount of money. I hope Big Motoring World investigates what happened at the Peterborough branch.

We travelled to Peterborough intending to purchase a very expensive car. The vehicle had been marked as having “passed” a service history check. However, when we arrived, we were told that no supporting paperwork was available.

Before completing the purchase, we asked to inspect the relevant documentation. The seller could not provide any service records, allow us to view even a redacted copy of the V5C, or produce the vehicle handbook. His attitude towards our reasonable requests was dismissive and unhelpful.

Several similar vehicles were available, which led us to wonder whether they had previously formed part of a leasing fleet. However, without the relevant documents, we could not verify the history or status of the car we had travelled to see.

Given the car’s value and the lack of essential documentation, we did not feel confident proceeding and walked away. It proved to be a very good decision.

Update following the dealer’s response: They did not address why we were unable to view even a redacted copy of the V5C or whether they held the document at the time and misled us knowing they had no V5C. Their website also stated that the vehicle had passed its service history check, yet when we arrived, the dealer could not produce evidence that a single service had been carried out in its history.

We are fully aware of what the website displayed. If this platform allowed us to upload photographs, we could clearly demonstrate the discrepancies.

Having just walked in to browse a car we were met by Kai who was very friendly & helpful. We ended up purchasing a Kia Sportage which was what we had wanted. It is a long process but we were looked after including Rosie my cockapoo. We picked our car up the next day meet by Dennis he was very helpful to all the questions my husband kept asking. He stayed with us to the point we drove through the exit gates. Including helping us get the car moving. Can't thank him enough

Very pleasant and helpful staff answered any questions and took the time to help us would recommend motoring world

Deniz was lovely and efficient. He explained everything to me throughly and we completed the purchase process without any delays.

Denzil was really helpful and really looked after us we asked lots of questions and he always answered with a smile on his face thank you Denzil for your help 10/10

the sale person was so bad in every way he thought i had to buy as no where else was cheaper so im paying more for a better service bad sales means bad all over service absolutely terrible only interested in hp not cash as make more with hp sales man said that to me what a joke this place is. nice hot chocolate best ever

Bought a ten month old car only to by sheer luck 37 days later find out it had what appeared to be extensive accident damage that had been covered up resulting in the gearbox being on the verge of failing. I was lucky to be able to use my mechanic to take loads of photos of the damage from underneath and had a four week battle to get a full refund. Stonewalled for most of that time until I informed them I had appointed a court approved engineer to carry out a full report on the vehicle. Steer well clear do not use.

Great service

I purchased my first EV a 2022 Skoda Enyaq, from the Peterborough and was quickly meet with a disappointing investment of what I needed to meet my family's need in a vehicle. After purchasing the vehicle on Aug 22, the car begins to show its major electrical issues within the next week. When following up with the dealership about this issue i was directed to coordinate an inspection myself with a local garage to get it inspected. So, as a customer i was put in a situation to purchase a rental out of pocket on short notice for a week which was costly due to the short notice. Following the inspection, the major electrical issues were identified, and I notified the dealership within the hour to discuss options. Big Motoring World said we will get back to you in 3-5 business days... Due to the poor quality of car sold, the ever-lacking customer support, I'm pursuing a full reimbursement and looking for a vehicle else were. Only silver lining is that they offer a three-month warranty and the consumer rights act 2015 to support myself as a customer.

Update 8 September.
How come I have received a response faster on this review website than through your formal process? I sent a email in Sep 4 but got no response. Really just needing to be serviced as a customer.

My Nissan leaf was reasonably priced compared to similar cars of the same grade from other dealers. Speacial thanks to Stacey for helping sort out my warranty subscription.

Bought a 2019 BMW 530e from the Peterborough branch in February 2025. Unfortunately, my experience has made me seriously question Big Motoring World’s claims about its vehicle inspections.
Their website says every car passes a “rigorous, RAC-approved 200-point inspection” and that customers can “drive away with total confidence.”

Before buying, we specifically asked about the hybrid battery health and were told they had no such data and that the battery was healthy.

Once we started charging the car, we discovered that a full charge was giving us only around 4 miles of electric range, despite the car being a 2019 model and having had a claimed comprehensive inspection.

We immediately raised this with Big Motoring World under their 90-day protection.

Their service centre subsequently tested the battery and, according to their own email, the battery initially showed 84% capacity.

Their email also stated that their dealer considers 80% or less to be the threshold that triggers further investigation of the high-voltage battery.

They carried out their procedures, including three road tests from full charge through to fully discharged and recharged, and ultimately told us that the battery cells were all OK.

The result?

The car was now showing approximately 19 miles of range.

So we went from approximately 4 miles, to around 19 miles after their intervention — still nowhere near the roughly 30 miles of electric range expected when the car was new.

And this is the part I find particularly difficult to reconcile:

How does a HYBRID vehicle get advertised as having undergone a rigorous 200-point inspection end up with a hybrid battery providing only 4 miles of electric range, without this being identified or disclosed before purchase?

More importantly, why were we told before purchase that they had no battery-health data available, when their own service centre was subsequently able to produce an exact battery-capacity figure of 84%?

I am not claiming to know why the battery was recorded at 84%, but as a customer, the situation raises obvious questions about the consistency and transparency of the information provided before and after the sale.

They also kept the car for approximately three weeks while investigating/fixing the issue. No courtesy car was provided, leaving us dependent on public transport to reach their distant service centre.

And the battery wasn't the only issue.

The emergency SOS battery was also faulty and had to be replaced.

Again, how does a car supposedly pass a rigorous 200-point inspection where “every detail is thoroughly checked” while having a faulty emergency system?

Then there was the rear wheel.

From the day we bought the car, one of the rear tyres was consistently losing pressure faster than the others. Eventually the problem became worse and we had it properly inspected.

We discovered that the wheel was cracked and had previously been welded.

The weld was gradually failing, which explained the tyre losing pressure.

This is particularly concerning when Big Motoring World specifically promotes extensive inspection of the vehicle, including wheels and brakes.

If a wheel had previously been welded and was already losing pressure, how did that make it through their supposedly comprehensive inspection?

We were also sold additional products including tyre & alloy protection, surface protection and other extras. They sounded very reassuring during the sales process, but when actual problems occurred, the exclusions, limitations and third-party processes made them far less useful than they appeared when being sold.

I don't expect a five-year-old used BMW to be perfect. Used cars can have problems.

What I do expect from a major professional dealership is that when it repeatedly promises “total confidence,” “peace of mind,” and a “rigorous, RAC-approved 200-point inspection,” those promises should actually mean something.

For me, the biggest issue is not that a used BMW had problems. It is the disconnect between the “rigorous 200-point inspection” and the condition of the car we actually received.

If you are considering buying a hybrid/PHEV from Big Motoring World, I would strongly recommend independently checking the high-voltage battery capacity, actual electric range, wheels and tyres before handing over your money.

Big Motoring World sells confidence and peace of mind. My experience delivered neither.

I would not buy from Big Motoring World again, and I would not recommend them based on my experience.

We waited over four hours to collect our car.
Paperwork was not correct and we were told to take a V62 form to a post office to get the tax and a new V5c form.
Previous owners name was crossed out by your advisor on the old V5c. Also your advisor put the reason for not having a correct V5c was that it was an auction car which was news to us! We do not know who the previous owner was. They were happy we drove home with no tax!

Having booked an appointment to look at a specific car, we ended up waiting in reception for about 20 minutes. Having examined the vehicle we expected a test drive only to be told we hadn’t booked one.
I do not understand how you think you can sell and drive away on the same visit if you cannot even provide a test drive after having booked a visit, and come with the appropriate documents. Seriously disappointing.

This is the 4th time I've purchased a car through Big Motoring World because it's so easy and straightforward with these guys. They have a huge selection of cars and excellent after sales support. The staff are super helpful and explained everything very well. My salesman on this occasion, Karim, was brilliant. The extended warranty they offer is worth taking a look at.

Don’t trust the sales people at big motoring world i was told so many lies
Got a car from them and within 2 days a management light came on the dashboard it’s been a nightmare from the start to sort it out with them I was told they would buy it back off me at a discounted price as now it’s got another owner on the log book also when iv tried to get any help to get it fixed they push you to a extended warranty that’s costing £2000 remaining that they do a 200 point inspection and on the back page the final check is check and clear fault codes so you would not know if the car has any issues your not shown any paperwork on the car till you have signed up and your picking up the car we was also told that there is no excess on the warranty you have so many restrictions on it I’ll be lucky if I can get you issue fixed with out costing me more money it’s all highway robbery on the prices and no body gets back to you about the problem your left to do any chasing the Iv was told I’d get a better return on my car if I had the car paint protected on it that’s the same gear on amazon for £50 and they charge over £600 for and it’s not even being done properly there is so many issues with this company im afraid this is the tip of the iceberg
Don’t trust anyone I was told so many lies also they have a lots of cars that
Have got recall on them that they are not doing before they put them up for sale hope that the truth about this company helps you find a better place to buy your car from because Iv got bipolar and a brain injury my son will be dealing the issue because of the bully boy attitude of your Peterborough sales Manager he will be in touch

Friendly staff, happy with our purchase but the process took over 3 hours which is horrendous on a hot day.
You sit and wait around for so many different departments to sort stuff rather than one person. It took an hour to wait and go for a test drive and then over two hours to sign paperwork/get keys etc.

Great service with very helpful and informative staff

⭐ 1/5

Very disappointing experience with the extended warranty sold by Big Motoring World.

When I purchased my Mercedes from Big Motoring World, I paid approximately £1,800 for a 3-year extended warranty.

At the point of sale, the warranty was presented to me as very comprehensive protection. My clear recollection is that I was told it provided effectively “bumper-to-bumper” cover and that if the failure of one component caused damage to associated components, those repairs would also be covered.

These assurances were an important reason why I agreed to spend £1,800 on the warranty.

Unfortunately, when I actually needed to make a claim, my experience was completely different.

My Mercedes developed an AdBlue system fault. The diagnostic report specifically states:

“Tested AdBlue injector and found it to be leaking.”

The report then identified crystallisation affecting other components following the AdBlue leak.

My warranty claim was declined because the policy apparently excludes crystallisation build-up and consequential damage.

However, the rejection did not explain why the leaking AdBlue injector itself was not covered.

This is particularly difficult for me to understand because my Inspect and Repair Plan states:

“All mechanical and electrical parts are included for failure to perform their normal function on the vehicle.”

I submitted a detailed formal complaint on 14 July 2026, specifically asking the warranty provider to identify the exact policy clause excluding the leaking AdBlue injector and to explain the technical basis for declining this part of the claim.

More than four weeks later, I still have no substantive written response.

I have contacted Customer Service several times. I was repeatedly told that my complaint had been passed to the Complaints Department. On 4 August, I was specifically told that I should receive a response within 3–5 days. That timeframe has also passed without a substantive response.

I have now formally contacted Big Motoring World directly, as they sold me this 3-year warranty and it was their staff who explained its benefits to me at the point of sale.

For £1,800, I expected not only meaningful warranty protection but also proper assistance when something actually went wrong.

Based on my experience so far, I cannot recommend purchasing the extended warranty offered with a vehicle from Big Motoring World.

I am giving Big Motoring World the opportunity to investigate this matter and assist in resolving it.

I will update this review publicly with the outcome — whether the matter is resolved or not.
Update 9th of September
Unfortunately, this matter has still not been resolved.
I escalated my complaint regarding the £1,800 extended warranty to The Motor Ombudsman. They have now completed their initial check and confirmed that they believe the matter can be investigated further. My case is currently awaiting allocation to a case administrator.
I will update this review again once The Motor Ombudsman has investigated the complaint and an outcome has been reached.

From the outset, I need to explain, I really, really dislike buying a replacement car. Always have. The site in Peterborough is very smart and modern. Getting in is a bit of a challenge, walking through a high wire fenced tunnel! Ever person I had to speak to, I think it was 4, all very pleasant, and yes I did sign a deal.