My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support... Ver más
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Consulta las opiniones de los clientes
BigRock provides excellent prices for the products. Our account manager Huzefa, has helpes alot in getting the products and always informs us in time if there are any renewal. Working with him helps... Ver más
La empresa ha respondido
I love the service of big rock support team always when ever i face any problem they help me asap and their support system is so good in term of knowledge they solve the problem immidiately. Thanks S... Ver más
La empresa ha respondido
customer service is good but their systems are slow, i asked for refund they said it would take 10-12 days, in 2026? 10-12 days? that sounds like a lot, their systems and everything feels very 2000s a... Ver más
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Información sobre la empresa
Escrito por la empresa
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Información de contacto
Old Nagardas Road, 400047, Mumbai, Estados Unidos
- www.bigrock.in
4,5
Excelente
551 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
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Aishwarya S
Aishwarya S, helped me without hassle and in a calm way while i was having a hard time, thanks to her and bigrock team.
1 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Partik,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Aishwarya S. It's wonderful to know that she was able to assist you calmly and efficiently during a difficult time, making the process as smooth and hassle-free as possible.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
It was good
It was good. Ms. Aishwarya S clarified whatever I was having confusion reading cPanel update.
I really appreciate it
1 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Srinivasa,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Aishwarya S. It's wonderful to know that she was able to clarify your questions regarding the cPanel update and provide the guidance you needed.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I had a great experience interacting…
I had a great experience interacting with Aishwariya S. She was professional, patient, and very helpful throughout the process. She assisted me in getting my website up and running efficiently, addressing my queries promptly and ensuring everything worked as expected. It was a smooth and pleasant experience, and I truly appreciate her support. I would definitely recommend her assistance to anyone looking for reliable and knowledgeable help.
31 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I was a a customer of BigRock Loan
I was a a customer of BigRock Loan. My loan repayment became due only today (or I am only one day overdue). Despite this,their recovery representatives intimidated and harassed me instead of following fair recovery practices. I request an immediate investigation, that such conduct stops, and that all future communication remains professional. If this continues, I will escalate the matter to the appropriate regulatory authorities and other legal forum esp.RBI
Please ensure that u dint fall prey to.thesw frauds.
The number from which i.git related calls from are. 086556 12710 as and Advocate Anubhav Mishra 093544 99032,would request RBI to take ensure this company is no more functional.
Best Regards
30 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
We would like to clarify that BigRock is a web hosting, domain registration, email, and cloud services provider, and we are not affiliated with or associated with BigRock Loan or any lending or financial services company.
Kind regards,
Renan D.
Online Experience Specialist
VPS Network and support
I am changing my review only for Harshitha G, who supported me on chat and solved my query that day.
though i didn't face any downtime after that but that's what we expect from hosting company, and people like Harshitha are the backbone of support.
My suggestion to bigrock: check why degraded preformance is happening on ip range 66.116.xx.xxx
and reintroduce Ticket support as not everybody has that much time to spend 1 hour on chat/phone support while you are checking.
30 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Kautuk,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience recurring VPS performance issues, service interruptions, and delays in receiving the support needed to restore your services.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at grievance-officer@bigrock.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
Bigrock really Rocks!
I recently faced a serious problem with my shared hosting account — my hosting directory suddenly became inaccessible, affecting over 20 client websites hosted under one account. Understandably, this was a stressful situation.
I want to specifically thank Mukund Narayan Choudhary from the support team, who handled my case with clarity and professionalism. He kept me informed at every stage, coordinated with the infrastructure/admin team, and made sure I had a clear timeline instead of vague reassurances. Once the backend team completed the recovery, Mukund promptly confirmed that everything had been restored and verified, and gave me a clear written explanation of what had happened.
I checked every website afterward and everything was working perfectly, exactly as before.
In a situation where I was genuinely worried about losing client data, Mukund's calm and clear communication made a real difference. Great support experience — thank you, Mukund and team!
24 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Prof. Dattaraj,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Ashwini was a great support as she is…
Ashwini was a great support as she is robust in her core domain.
22 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Udai,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your experience with Ashwini. It's wonderful to know that her expertise and strong technical knowledge were able to provide you with the support you needed. We'll be sure to share your kind words with her, as recognition like yours is truly appreciated.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
i had intereccated with aishwarya s for…
i had intereccated with aishwarya s for kyc they helped me for fast renewal .
20 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Suresh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Aishwarya S- Good Support
Good Customer Support by - Aishwarya S.
19 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Akshay,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Good response
18 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
concern raised was sorted out very…
concern raised was sorted out very fast, thanks for the support
16 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Sanjeev,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that your concern was resolved so quickly and that you were happy with the support you received. Providing prompt and reliable assistance is always our goal, and it's wonderful to know we were able to meet your expectations.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Respuesta de BigRock
Hi Vishal,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Swati provided you with prompt and helpful assistance. It's wonderful to know that your concern was resolved quickly, and we'll be sure to share your kind words with Swati as recognition for delivering excellent customer service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I want a refund
I have been using **HostGator** since 2021 and was genuinely extremely happy with their service. Their technical support and customer support were excellent, which is why I bought multiple domains and have been using their multi-domain hosting for years.
Unfortunately, after **HostGator became BigRock**, the quality of service has gone downhill.
Yesterday, four domains that I purchased last year purely for email marketing were automatically renewed. **I no longer need these domains, and I contacted BigRock within less than 24 hours of the renewal to request a full refund. I still expect BigRock to refund these renewals because they had just been processed and the domains have not been used.**
Instead of trying to help, I was connected with **Chiranjeeevi H**. He took forever to respond, kept me waiting on chat for over 15 minutes, and instead of giving me a clear answer, kept sending long copy-and-paste responses and links to knowledge base articles. If the refund wasn't going to be approved, he should have simply told me instead of wasting my time.
I've been a loyal customer since 2021, purchased multiple domains, and paid for multi-domain hosting for years. **I'm not asking for anything unreasonable—I'm asking BigRock to refund domain renewals that I reported less than 24 hours after they were charged.**
The level of customer service is nowhere near what I experienced with HostGator. This experience has completely changed my opinion of the company.
**BigRock, I hope you do the right thing and process my refund.** If this is how loyal customers are treated, I'll be moving my domains and hosting elsewhere, most likely to GoDaddy.
14 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hello Abhay,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with your recent domain renewal and refund request, as well as the level of support you received. We understand how disappointing this must have been, especially after being a loyal customer since 2021.
We understand how frustrating it is to request assistance shortly after an automatic renewal and feel that your concerns were not addressed clearly or promptly. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate your refund request and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
the guy Ashwani is really a champion
the guy Ashwani is really a champion. he has resolved my issues in just one sitting.
highly recommended.
13 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Manish,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Ashwani was able to resolve your concerns in a single interaction. It's wonderful to know that his expertise and dedication made such a positive impression, and we'll be sure to share your kind words with him as recognition for his outstanding support.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I have 5 windows shared hosting plan…
I have 5yearly windows shared hosting plan with fixed IP (transferred from Hostgator takeover by bigrock) with them until mar 2026 it was some how working.
But since Jun 2026 their services are not good. They seem to be too greedy and put a lot of clients in the shared hosting bracket and exhuasted all their resources and now their hosting services as well mssql database connectivity is breaking down frequently such that no serious user can use it now.
Their support is also not good they seem to have unexperienced staff.
Dont buy their services they are not trustworthy and not serious about you once you login with them and paid the amuont.
10 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Devender,
We're sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how frustrating it must be to experience recurring hosting and MSSQL database connectivity issues, especially after relying on your Windows Shared Hosting plan for an extended period. We also regret to hear that your interactions with our support team did not meet your expectations.
We would like the opportunity to review this matter further. Please reach out to us with your account details, along with any relevant information, at grievance-officer@bigrock.com, so we can thoroughly investigate the reported service interruptions and work towards an appropriate resolution.
Your feedback is important to us, and we are committed to improving our services and overall customer experience. We hope to have the opportunity to address your concerns directly.
Kind regards,
Renan D.
Online Experience Specialist
thanks alot Aishwarya S for quick solutions
excellent , outstanding , fast
what else we need when we have problem and if we get solutions fast
thanks a lot Aishwarya S ......u r amazing ...u make our life very easy when we are in trouble and such kind of quick solutions realy highly appreciated .........once again thanks alot Aishwarya S
8 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Shailesh,
Thank you for taking the time to share your wonderful feedback about your experience.
We're delighted to hear that Aishwarya was able to provide you with excellent, outstanding, and prompt support. It's incredibly rewarding to know that her quick solutions and dedication made a positive difference during a time when you needed assistance the most.
Your kind words and appreciation mean a great deal to us. We will be sure to share your feedback regarding her exceptional service and commitment to helping our customers.
Thank you once again for choosing BigRock. We truly value your trust and support, and we look forward to assisting you whenever you need us in the future.
Kind regards,
Renan D.
Online Experience Specialist
I would like to share my appreciation…
I would like to share my appreciation for Harismitha R from the BigRock offline team.
Harismitha has been very supportive, responsive, and professional throughout the work. The coordination, follow-up, and timely support provided were excellent. The work was handled with ownership and clarity, which helped us complete the required activity smoothly.
Thank you, Harismitha, for your valuable support and commitment. Keep up the good work.
7 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Mahesh,
Thank you for taking the time to share your appreciation for your experience.
We're delighted to hear that Harismitha provided you with supportive, responsive, and professional assistance throughout the process. It's wonderful to know that her coordination, proactive follow-up, and timely support helped ensure everything was completed smoothly. Your recognition of her ownership and commitment truly means a great deal to us.
We'll be sure to share your kind words with Harismitha as recognition for her outstanding work. Feedback like yours motivates our team to continue delivering the high level of service our customers expect.
Thank you once again for choosing BigRock. We truly value your trust and look forward to assisting you again whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Hi Aishwarya
Hi Aishwarya, thank you so much for your help — I really appreciate the quick and thorough support you gave in resolving this. Truly great service!
7 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Neeraj,
Thank you for taking the time to share your kind feedback about your experience with BigRock.
We're delighted to hear that Aishwarya was able to provide you with quick, thorough, and effective support in resolving your concern. It's wonderful to know that her assistance left such a positive impression and that you were satisfied with the service you received.
Your appreciation means a great deal to us, and we will be sure to pass along your kind words to Aishwarya as recognition for her outstanding support.
Thank you once again for choosing BigRock. We truly value your trust and look forward to assisting you again whenever you need us.
Kind regards,
Renan D.
Online Experience Specialist
Good suggestion given by aishwarya
30 de junio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I am writing this feedback for Jason A
I am writing this feedback for Jason A. who has helped my resolve my problem that I was unable to do for last few days. I had a chat with him and it was going very well but before I could submit the feedback, I got logged out of the system may be session timed out Idk. But I really appreicate your help Jason. Thanks again.
29 de junio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Kaustubh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
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