My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
BigRock provides excellent prices for the products. Our account manager Huzefa, has helpes alot in getting the products and always informs us in time if there are any renewal. Working with him helps... Ver más
La empresa ha respondido
customer service is good but their systems are slow, i asked for refund they said it would take 10-12 days, in 2026? 10-12 days? that sounds like a lot, their systems and everything feels very 2000s a... Ver más
La empresa ha respondido
I love the service of big rock support team always when ever i face any problem they help me asap and their support system is so good in term of knowledge they solve the problem immidiately. Thanks S... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
India's #1 Domain Registration & Web hosting company offers a plethora of specialized web services including domain registration, domain search and domain hosting. Register domain names at cheapest prices backed by 24x7 support. Call on 1-800-200-7625 ...
Información de contacto
Old Nagardas Road, 400047, Mumbai, Estados Unidos
- www.bigrock.in
4,5
Excelente
548 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de BigRock
Hi Chanakya,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Quick Fix During a Critical Testing Period
My shared hosting server went down during a critical testing period. It was a pcount issue that exceeded the shared hosting limit of 25. After only two AI chat steps, Mukund from the customer support team took over, quickly identified the problem, and got my test sites back online. Great support and a very fast resolution. I'm absolutely delighted with the service.
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Rahul,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear about your positive experience with Mukund. It's great to know that during such a critical testing period, he was able to quickly identify the issue, explain the cause, and restore your test sites promptly.
We understand how important it is to have your hosting services available when you need them most, and we're pleased that Mukund's prompt assistance and efficient resolution gave you a positive experience.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Mr Mukund N
Mr. Mukund N is highly knowledgeable and experienced. Solve the issue within a minute..
thanks
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Mohit Gupta,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Shama thank you for ur support.
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Chirag,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Ashwitha did a wonderful job by…
Ashwitha did a wonderful job by providing all necessary steps
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Sushirh,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Respuesta de BigRock
Hi Naveen,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
friendly staff
khatib is very knowledgeable person helped us to solve our problem so quickly.
thank you
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Respuesta de BigRock
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Respuesta de BigRock
Hi Flysis,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Shama madam get good customer service.
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I am extremely happy with Nagabhushan…
I am extremely happy with Nagabhushan for all his assistance in activating my google account.
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Amit,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Aishwarya S is Superb
Aishwarya S is great , had lots of patience and knowledgeable , I wish her all the best
4 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Ravi,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
I would like to sincerely thank Ms Harshita.
I would like to sincerely thank Ms. Harshita for her excellent support in identifying and removing phishing-related files from our cPanel. She handled the issue professionally, responded promptly, and ensured that the malicious files were detected and deleted efficiently. Her expertise and clear communication made the resolution process smooth and reassuring.
Overall, I am very satisfied with Ms. Harshita's support and appreciate her professionalism and technical expertise. Thank you for the excellent service.
5 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Bhagavathy,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Respuesta de BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
bigrock is worst unprofessional kind of…
bigrock is worst unprofessional kind of support they provide, they don't disclose what there in actual plan and they don't explain. Support person don't the basic of ABC's of hosting.... Waste of time
1 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hello Ravi,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with our support and that you felt the hosting plan details were not clearly explained. We also regret that the assistance you received did not meet your expectations.
We understand how frustrating it can be when you are unable to get the information and guidance you need. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at grievance-officer@bigrock.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
She did helped me and quick resolution…
She did helped me and quick resolution from Birock
4 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Alok,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
Excellent Support by Mukund Narayan Choudhary
Mukund Narayan Choudhary provided excellent support throughout the entire process. He was patient, professional, and responsive, taking the time to understand my issue and guiding me until it was resolved. I really appreciate his dedication and willingness to help. Thank you, Mukund Narayan Choudhary, for the outstanding customer service!
3 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Mukund. It's wonderful to know that Mukund provided patient, professional, and responsive support throughout the entire process. We're especially pleased that he took the time to understand your concern, guided you every step of the way, and remained committed until your issue was fully resolved.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
Aishwarya S
Aishwarya S, helped me without hassle and in a calm way while i was having a hard time, thanks to her and bigrock team.
1 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Partik,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Aishwarya S. It's wonderful to know that she was able to assist you calmly and efficiently during a difficult time, making the process as smooth and hassle-free as possible.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
It was good
It was good. Ms. Aishwarya S clarified whatever I was having confusion reading cPanel update.
I really appreciate it
1 de agosto de 2026
Opinión espontánea
Respuesta de BigRock
Hi Srinivasa,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Aishwarya S. It's wonderful to know that she was able to clarify your questions regarding the cPanel update and provide the guidance you needed.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of BigRock.
Kind regards,
Renan D.
Online Experience Specialist
I had a great experience interacting…
I had a great experience interacting with Aishwariya S. She was professional, patient, and very helpful throughout the process. She assisted me in getting my website up and running efficiently, addressing my queries promptly and ensuring everything worked as expected. It was a smooth and pleasant experience, and I truly appreciate her support. I would definitely recommend her assistance to anyone looking for reliable and knowledgeable help.
31 de julio de 2026
Opinión espontánea
Respuesta de BigRock
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of BigRock.
Regards,
Cathy T.
Online Experience Specialist
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.