Big Sandy Superstore Opiniones 

They left our new furniture dirty and discussing and not happy and might not ever shop there again

The sales representative Wayne was very pleasant and helped me what I wanted in my new washer. No complaints. Very happy with my purchase.

The "in stock" dishwasher took over a week to become available for pick up. And still was not ready the day it was supposed to. I was then talked into getting the hookup kit (yest a new hose is worth getting) but the kit was not the correct advertised/described kit. Had to get a different one, and now need to return the other.

I was extremely impressed and pleased that I knew exactly where the delivery truck was throughout the morning. With my appointed delivery number I knew approximately when my delivery would take place and wasn’t sitting here in limbo like so many other places have left me. I am and will be a Big Sandy fan from now on!

Excellent communication for an online order!

Great job guys

love the products and the customer service is great!

The delivery drivers were not able to remove our refrigerator from the hole it was in. So they left our refrigerator in the garage and told us to call them when we get the fridge out. We were told they were going to remove and hold the fridge.

Communications were great. I purchased online but I never had to call for information because Chase was texting with needed information. After pickup, he checked in to see if we needed anything. Superior service.

We bought a couch, and a recliner today. Karl Wolfe was the sales person we dealt with. He was very helpful,polite.patient and got me all possible discounts. I will continue to be a repeat customer.

My fiance and I purchased a couch on Sunday the 12th of July after purchasing the sectional we were told it wouldn't be delivered till the 21st of July. Meanwhile the sectional is sitting on the showroom floor being sat on and touched for 10 days. We then get a call saying the delivery would be delayed till the 23rd of July. Meanwhile the sectional is still sitting there. We were told if we moved it ourselves it would void the warranty by the sales lady. We will never ever buy from this place again. This is the biggest false advertisement business I've ever run into. A local radio station plays big sandy commercials saying if you order by 3 p.m it will be delivered next day, that's a lie. Don't buy from big sandy the employees lie and there commercials lie about everything.

I brought several items in November 2025 and I paid for the insurance policy. So come to find out my chair was broken when they delivered it. Since then I have had two techs out and here it is July 2026 and it still is not fixed. So if you buy something from here pray nothing never needs to be repaired.

Purchased my living room set April 20th. I was told it would be in within 2-3 weeks. I called May 11th. Only to be told it would be be in May 22. So once again I went into the store. I was told my furniture was there. And that they would call me to set up delivery Monday or Tuesday. Didn’t hear anything Monday so I called Tuesday May 26th. After 4 phone calls I was finally given a delivery date of Friday May 29th. So out furniture that we had we sold and it was picked up on Wednesday.
Well a sales manager calls me May28th to tell me. My sofa is not there. But my loveseat and ottoman were still set for delivery for Friday. Absolutely not I waited at this point 6 weeks.
The salesman did not communicate at all. Their customer service is awful. I don’t know how they are even in business.

Awful service. First the sales women we talked to ignored our calls so we went online to buy. After we bought our sofa we tried to set a delivery time and were told thier systems were down. After a week of calls to the store, the website and corporate we still have not heard anything back. The have basically stole our money and told us they can't do anything about it.

This was my husband and I first time shopping here and it will be the last. If we had not paid cash, I would have demanded they pick up their junk. We bought a 3 piece living room suit only to have it 2 weeks and one of the recliners broke. It took 2 weeks to break and 2 months before they can fix it. This morning I went to put skid pads on the legs under the love seat only to realize it was missing a leg cover. Truly not a trustworthy business and one that will not get our business again.

Devon the Manager was very helpful.

Purchased a floor model refrigerator on April 15, 2026, and it has not worked from day one.
After reporting the issue immediately, I expected a return or replacement. Instead, I was routed through a service process that took nearly two weeks, including waiting for a technician, parts ordering, and a rescheduled repair because the parts were sent to the wrong location.
During this time, I rearranged my schedule multiple times for appointments, only to still be left with a non-working refrigerator.
After continued follow-up, I was finally offered a refund—but only if I return the unit myself or pay a pickup fee. This is not a case of a customer changing their mind. The product was defective from the start and never usable.
Overall, this has been a very frustrating experience. A situation that should have been handled as a simple return turned into a prolonged and inconvenient process, with the burden placed on the customer to resolve an issue caused by a defective product.
I would strongly encourage the company to review how situations like this are handled, particularly when a product is non-functional at the time of sale

Bryce was very help very friendly he made sure our order was right keep u informed when our orders were ready for delivery. I will all ways go back to him. He was fantastic.

They sell cheap quality material with a high price tag and the lies i have been told is unbelievable. They dont stand behind their products. Just stay away and save yourself the stress. Shame on them