BigShip Opiniones 

**Very Poor Courier Service – BigShip**

Booked a parcel on **25 September**, and even after 7 days, it has still not been picked up. Customer care is extremely difficult to reach—after **20–30 calls**, they only keep assuring us that pickup will happen "today," but nothing happens.
We have **already recharged our BigShip account, so our money is stuck**, while the shipment remains pending.
Earlier, a parcel booked on **29 July** was picked up only on **6 August** and delivered on **20 August**, causing us to **bear late-delivery charges and business loss**.
**Very disappointing service and customer support. BigShip needs to seriously improve its pickup and complaint-resolution system.**

third class
ye logo ko pata hi nhi he kam kaise hota he
iski priority 10 din ki hoti he .
manager to call hi nhi utha rahe he. usko company valo ne samose khane ke liye rakha he rashmi singh name he uska

Very bad experience with this company. My very 1st shipment delayed by 5 days and POCs: Harsh & Kaleem (Sales executive) don't have any answer of this delay. I will recommend everyone not to use this logistic company.

Scheduled a pick up on 07/08/2026, (AWB-SP101280956), nothing happened on Saturday, Monday one executive from bigship called and directed to cancel the shipment and manifest from some other partner since they themselves came to know that the (AWB-SP101280956) is below their courier partner threshold of 90kg, how unprofessional systems and executives bigship has, they and their executive do not know what they are doing....not recommended at all.

Pehle to apna staff bdlo. Door to door delivery bolte ho, fir bolte ho ki urgent hai to khud jaake leke aao. Ek lock order krunga mai ab. Wo laga do tumhare office ko. Khudke hi words ki koi value nhi hai tum logo ke paas. Tum kya dusro ke cheejo ki value kroge. Very very bad experience with this Big'Shit' Courier Service. Worse than Worse experience.

International Parcels never get delivered they don't even take any responsibility

No resolution of the lost, damage, rto orders which was a courier mistake. It's been years. Founder office also denied. Humein courier me nahi diya toh apko bhi claim nahi milega is what their answer is. We paid to bigship or direct courier? Own your responsibility people...

Bigship Courier Service is very poor. Delivery is always delayed and customer support is not helpful at all. Tracking updates are inaccurate and parcels are not handled properly. Very disappointing experience. I would not recommend this courier service to anyone.

VERY POOR SERVICE . JABARDASTI WEIGHT BARA DETA HAI. ESCALTION KOE HANDLE NAHI KARTA HAI. 10-10 DIN DELOIVERY NA PICKUP KARA PATA HAI. ENKE YAHA KISI COURIER WALE KA NUMBER NAHI HOTA , BHAGWAN BHAROSA YEH COMPANY CHAL RAHI HAI SAB CHOR HAI

My experience with Bigship has significantly deteriorated over time; while the service was initially reliable, it has now become highly inconsistent and unprofessional. The appointed point of contact is largely unresponsive, and in cases where shipments are held up at transit locations, there is little to no support in tracing or resolving the issue, which has become a frequent occurrence. Additionally, there appears to be a clear gap between the commitments made during onboarding and the actual service delivered, leading to operational delays and impacting customer trust. This lack of accountability, visibility, and timely communication has made it increasingly difficult to rely on their platform for regular business shipments.

Very very poor service ,
I have sent commercial shipment through big ship , they took rupees 88000 and take 1 month to aend the shipment . I wanted to save my time thats why i got ready to send it by air but with these stupid guys it took 1 month and rupees 88000 as well .

I request to you all that do not take their services .
THEY ARE CROOK .

Worst courier support service, not at all ready to help customer

The courier was handled poorly and reached the destination damaged…when called no one was there to revert,very bad and poor first experience

I will send the parcel on 17 March by bigship. But the delivery has not been given till today.
When asked the company does not say any solution. Company workers verbally abuse.

CAN ANYONE GUIDE ME HOW TO TAKE LEGAL ACTION AGAINST THESE MY MATERIAL IS APPROX OF 7 LACS

ery Poor Service & No Customer Support

There are multiple issues and absolutely zero proper support from this company.

Before opening the account, they offer ₹500 wallet credit just to attract customers.

For every pickup, they charge a minimum of 20% extra without proper justification. When asked for clarification, there is no response.

Deliveries are consistently delayed after pickup.

When requesting a refund, they promise future discounts via coupon codes, but those benefits are never actually provided.

They collect extensive data by asking customers to upload invoices, which feels unnecessary and concerning.

Overall, the experience has been disappointing due to hidden charges, delays, and lack of accountability. I would not recommend this service.

In every booking, they deduct money from the wallet in the name of excess weight, first they tell some other charges and then they have to double it, this is very wrong.

Duniya mein sabse badi faltu company mere mere life Mai pehli bar dekha hai , nahi ai. Ki service achi hai , nahi ain ki company executives ache haii .
Mai ne ek parcel ship kiya tha 12 jan ko nitish bhai ke through , 17 jan tak parcel pick up karne ke liye koi nahi aaya , mai ne dusre din call kiya , parcel repacking kar ke redispatch karwa ya , fir bhi kisi ne pickup karne nahi aaya . Return mai ne 25 jan ko call kiya nitish bhaii ko malum pada k nitish discontinue ho gye hai company se . Kisi or ne phone utha ya unko pura matter samja ya . Unhone bhi same bola k ap order cancel karke redispatch karne bola same mai ne kiya fir bhi abhi tak parcel pick up nahi huwa hai . 6 feb mai return call kiya nitish ke number PE lekin switch off 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️🙏🏻. Jab ek Banda discontinue hotha hai tho kisi or ko unke account handle karne diya jatha hai . Abhi tak nahi kisi ka call aaya hai k sir ap ka account handle ya account manager mai hu ya woh .

Starting me Bigship ka experience theek tha ache se attain krte hai taki accpunt open krva de ap but bdme itni bekar service hai and team 0 support me.
Sabse badi problem support team ki hai:
Calls uthate hi nahi
Weight discrepancy bar-bar missing aati rahi
Jab claim raise kiya, toh support team ne complaint late dali, jiske wajah se claim reject ho gaya
Iske baad jab follow-up kiya, toh support team ek dusre pe blame dalti rahi. Koi proper solution nahi diya.
Mere ₹2000 worth ke products chori ho gaye, na return mila aur na hi claim.
Finally maine bola ki ab main service use nahi karna chahti, toh unka response sirf “Okay ma’am” tha — bilkul bhi yeh nahi ki help kare, solution de, ya customer ko retain karne ki koshish kare.
Isse clearly lagta hai ki customer satisfaction ya service dene ka koi interest hi nahi hai.
Support team sabse bekaar hai.
Agar shipment ke baad koi issue aata hai, toh Bigship bilkul stand nahi leta.
Strongly not recommended.
At least Shiprocket ka support kaafi better hai aur customers ki problems ko seriously handle karta hai.
Very disappointed. 👎

19+ days have passed and BigShip and Ekart have shown ZERO responsibility.

My parcel (Tracking: BGSP1004431163) has been stuck with no movement and both companies have completely ignored every message, email, and escalation.
This level of silence is shocking for companies claiming to provide “professional logistics service.”

BigShip and Ekart — is this how you treat customers?
• No updates.
• No accountability.
• No timeline.
• Not even the basic courtesy of a reply.

A GeM order being delayed for almost 20 days is unacceptable and shows a complete failure of your operations and customer support.

I am asking publicly because your private support channels are absolutely useless.

I want a direct answer:
– Will you deliver the parcel or not?
– Who is responsible for this massive delay?
– Will you compensate for the loss caused?

Your service has wasted time, caused financial loss, and created unnecessary stress — and yet you continue to stay silent.

This is a clear warning to others: be very careful before trusting BigShip or Ekart with important shipments.