Billy Bilsland Cycles Opiniones 

170
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Booked my emtb in for the "resurrection" service. The guys worked wonders replacing several key parts including chain, brake rotors, pads, cranks and cassette. Collected the bike on Saturday morning a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Many thanks to Neil, Liam & all the staff who work tirelessly to keep folk on their bikes during these difficult times. Service is of the highest standards & job well done. Whether you're looking to b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had great service from the beginning. Apart from quality advice through the buying process, they delivered out on the West Coast. After a minor guarantee problem, they resolved this for us quickly... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for a very specific Frog junior bike for my grandson's Christmas but was struggling to find one on the usual major cycle websites. My son who lives near the store in Glasgow's east end r... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de reparación de bicicletas

Escrito por la empresa

We are a family owned, independent bike shop with a proud Glasgow heritage. Opened in the Saltmarket in 1980 by decorated Scottish Olympic cyclist Billy Bilsland, the shop is now owned and run by his son Neil, backed up by a team of 15 passionate cyclists across many disciplines. We are experts in all kinds of bicycles; road, mountain, gravel, e-bikes and kids bikes. Our busy workshop deals with all kinds of bicycle repairs and servicing and we have a dedicated bike fit studio. More than a bricks-and-mortar store, we now have a thriving website delivering bikes and accessories to every corner of the British Isles.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

170 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(170)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service and care

Very quick delivery. Great communication. I had a few questions after I bought the bike, which were answered quickly. Great service.

22 de febrero de 2024
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Thanks for the review

Valorada con 5 estrellas sobre 5

Fantastic communication

Fantastic communication, great delivery services, well packaged, top quality product, all in all one happy customer

28 de diciembre de 2023
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Thanks Kevin

Valorada con 5 estrellas sobre 5

Neil was fab

Neil was a great help, and patient too. I e-mailed several times with questions, and he always got back to me quickly (within minutes!) with clear and sound advice. I now have the exact spec of bike I wanted, and at a great price too. Would definitely recommend.

27 de diciembre de 2023
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Thanks Deborah

Valorada con 5 estrellas sobre 5

Great service

Neil went above and beyond to supply a kids bike at very short notice for Christmas. Tremendous service from a great independent Glasgow store.

13 de diciembre de 2023
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Thanks Chris

Valorada con 5 estrellas sobre 5

Excellent shop

Great experience shopping here. Dougie was very friendly and knowledgeable and was able to answer all of my questions and give me some great recommendations.

15 de diciembre de 2023
Opinión espontánea
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Thanks Luke

Valorada con 5 estrellas sobre 5

A great bike shop run by real cyclists.

A great bike shop run by real cyclists.
Helpful staff made the whole experience an easy and efficient one.
Thanks for a great service guys 👍🏻

20 de noviembre de 2023
Opinión espontánea
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Thanks for the review

Valorada con 5 estrellas sobre 5

Excellent Experience and Service

Just bought my new Pinarello X after having a bike fit on another bike. Bike fit by Barry was excellent and I have been riding it many miles since the bike fit and I am so pleased with it.
Decided to go for the Pinarello X and I am so pleased with it. All of the staff here are superb and it’s great to support a local bike shop and I hope it keeps on going for years to come as they all deserve it.

2 de octubre de 2023
Opinión espontánea
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Thanks Gordon

Valorada con 5 estrellas sobre 5

After hunting around for a Cervelo…

After hunting around for a Cervelo Soloist (What a bike), I came across Billy Bilsland Cycles. It was a great experience, Neil was super helpful making sure I got the right size and components and answering my endless questions. From London to Glasgow! Thank you.

5 de octubre de 2023
Opinión espontánea
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Thanks Charlie

Valorada con 5 estrellas sobre 5

Fast and Friendly

Ordered online and my Wizard Works bag was ready for collection by lunch. Collected it and was met by a friendly member of staff. What more could I want. Great shop.

25 de septiembre de 2023
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Thanks Claire

Valorada con 1 estrellas sobre 5

Inadequate packaging

Inadequate packaging meant the rear mudguard arrived twisted. I should have sent it back but thought that would be too much hassle. I tried to bend it back but it seems to be permanently twisted now. It has proved very difficult to mount on the bike so it provides coverage without rubbing the rear tire. The packaging looked like black bin liner with some packing tape. The end section of the rear mudguard and flap had no protection and ended up permanently bent out of shape.

8 de septiembre de 2023
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Respuesta de Billy Bilsland Cycles

Hi, sorry that the item didn't turn up in great condition and for taking so long to reply. We use Royal Mail shipping bags for those type of items and they are generally fine, but clearly not in this case. Thank you for the feedback which we've taken on board to improve our shipping process.

Valorada con 5 estrellas sobre 5

3 cheers for Dougie at Barclays Campus!

A great big thank you to Dougie at the Barclays Campus. We found the shop when we stopped on our old push bikes to have a coffee at the the Barclay Campus and wandered into the shop. There was a Gazelle T10 on display and Dougie talked us through the ins and outs of electric bikes. What was so good about Dougie was that he went above and beyond the normal help and advice. He told us all about the Energy Trust and arranged for us to test other bikes. All along the process of ordering the bikes he was there to help us. He delivered the bikes yesterday and again spent time getting everything organised. A first class experience thanks to Dougie. He’s a great advert for Billy Bilsland.

22 de septiembre de 2023
Opinión espontánea
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Thanks Fionna

Valorada con 5 estrellas sobre 5

Excellent service

I have on several occasions now popped into the shop needing a quick fix, and the team have always been very accommodation. Big shout out to Dougie at The Barclays campus... The guy has been nothing short of phenomenal. He not only repaired the bike in the quickest time possible, but has given me a number of recommendations to help the bike run better. Superb!!

18 de septiembre de 2023
Opinión espontánea
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Thanks David

Valorada con 5 estrellas sobre 5

Wouldn’t look past this shop if you’re…

Wouldn’t look past this shop if you’re looking for a bike.

Don’t know where to start, The staff are absolutely amazing, they go above and beyond, nothings too much trouble they’re so friendly and anything they don’t know about bikes isn’t worth knowing. They made sure everything was absolutely spot on for my wee girl today and she got to pick which colour of bow she wanted added to her bike. “Best day of her life she said”

They’re really competitively priced, open on Sundays and the fact they’re right opposite Glasgow green means as soon as you collect your new wheels you can take them on a wee test drive.

Best retail experience in a very long time.

Well done guys!

10 de septiembre de 2023
Opinión espontánea
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Thanks Jennifer

Valorada con 5 estrellas sobre 5

Best Bike Shop

I have just picked up my top-end road bike and want to thank all the crew at BB’s with special thanks to Sam and Barry. Sam guided me through the process from order placement to handover with equipment spec advice and a thorough handover including advice on what to expect with a disk brake bike. Barry imparted me with much needed knowledge during the bike fit process, including advice on how to keep flexible.
A lot of time and effort went in at your side to make me feel confident and comfortable that I was getting a first class service. The extra’s on the bike (and in the goodie bags) were the icing on the cake !
All-in-all a very enjoyable experience.
I have absolutely no hesitation in recommending Billy Bilsland Cycles as the go-to shop for all things cycling.
J Hall

21 de agosto de 2023
Opinión espontánea
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Thanks John

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