Blacks - Aintree Opiniones 

716
TrustScore: 5 sobre 5

4,8

Unit 1D, Aintree Racecourse, L9 5AN Aintree, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Aintree

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido

  • 01513 180615

4,8

Excelente

TrustScore: 5 sobre 5

716 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(716)

3157 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service from the minute I walked in I was greeted I could not find what I was looking for. The young Girl came over. Asked me do I need any help She found what I was looking for. The manager came over. Said hello excellent service made to feel welcome and nothing was too much trouble

5 de junio de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service by Vicky today

We were served by Vicky today, who could not do enough for us. We were choosing new walking boots, and she was very helpful. The other staff were great too.

We got some good bargains

27 de mayo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service

We went in to look for a tent and was instantly greated by Adam . He was very quick to help as we had mentioned about getting a tent and not knowing which one. He was able to give us lots of information about different tents and which one would be the best fit. He really made our experience quick and easy.

26 de mayo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boots

Was after a pair of walking boots. Found some on the Black's website that suited. I phoned ahead and they were in stock. I saw saw Sean today. He was very helpful and attentive. Great price & experience
I will be back soon as the store was well stocked. Its nice to try items before buying, Black's Aintree make that very easy.

29 de abril de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 1 estrellas sobre 5

AVOID! Appalling customer service

My daughter bought a four man tent which broke on first use. Returned to the Aintree, Liverpool store where the sales assistant explained that a broken tent pole did not constitute a faulty tent. Not only did he refuse to replace or refund but his manner was rude and condescending. Absolutely shocking from a company I previously regarded as reputable. I would avoid like the plague from now on.

11 de abril de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Good service at great price

Good service at great price
Serve by Luis

29 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely Staff

Was served by Vicky instore today. What a lovely lady. Her knowledge and attention was faultless. Helped me pick the perfect walking boot, from several options, to assist me with my disability. Couldnt thank her enough

28 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Went in to buy some supplies for my son scouts camping trip.
Very helpful staff
Staff knowledgeable about what would be needed.
Callum helped me with footwear.
Grace advised what items would be needed.

19 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great friendly service

Great friendly service. Grace was happy to help and support us in our selections and great to meet a fellow Cub Leader.

19 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Sean was very helpful and fantastic…

Sean was very helpful and fantastic service excellent saff

4 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Staff very helpful especially a lady…

Staff very helpful especially a lady called Grace was excellent

1 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience

Martin was so lovely and approachable, very helpful in helping me exchange my rucksack today! Also helped us find suitable accessories, great asset to your company!

26 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Martin and Jack were great

Martin and Jack were great. Professional, helpful and friendly. Well done.

26 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Vicky and Grace were very helpful.

Vicky and Grace were very helpful with a range of questions I had while shopping for a few different items. I was able to find exactly what I needed thanks to their excellent customer service.

24 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing Service from Grace

Grace was really helpful assisting me when an item wasn’t in stock. Went above and beyond to ensure I got what was needed.

23 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Sean and callum were very helpful

Sean on the counter and callum on boots and shoes were very friendly, helpful and professional.

Very happy with the service and equipment I bought.

19 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Sean was very attentive and helped…

Sean was very attentive and helped retrieve multiple pairs of shoes to try

19 de febrero de 2025
Opinión espontánea
Logotipo de Blacks - Aintree

Respuesta de Blacks - Aintree

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Blacks Customer Care Team

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