Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
La empresa ha respondido
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Consulta las opiniones de los clientes
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Ver más
La empresa ha respondido
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... Ver más
La empresa ha respondido
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Aintree
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Reino Unido
- 01513 180615
4,8
Excelente
728 opiniones
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Excellent customer service
Went in to buy some supplies for my son scouts camping trip.
Very helpful staff
Staff knowledgeable about what would be needed.
Callum helped me with footwear.
Grace advised what items would be needed.
19 de marzo de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great friendly service
Great friendly service. Grace was happy to help and support us in our selections and great to meet a fellow Cub Leader.
19 de marzo de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Sean was very helpful and fantastic…
Sean was very helpful and fantastic service excellent saff
4 de marzo de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Staff very helpful especially a lady…
Staff very helpful especially a lady called Grace was excellent
1 de marzo de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great experience
Martin was so lovely and approachable, very helpful in helping me exchange my rucksack today! Also helped us find suitable accessories, great asset to your company!
26 de febrero de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Martin and Jack were great
Martin and Jack were great. Professional, helpful and friendly. Well done.
26 de febrero de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Vicky and Grace were very helpful.
Vicky and Grace were very helpful with a range of questions I had while shopping for a few different items. I was able to find exactly what I needed thanks to their excellent customer service.
24 de febrero de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Amazing Service from Grace
Grace was really helpful assisting me when an item wasn’t in stock. Went above and beyond to ensure I got what was needed.
23 de febrero de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Sean and callum were very helpful
Sean on the counter and callum on boots and shoes were very friendly, helpful and professional.
Very happy with the service and equipment I bought.
19 de febrero de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Sean was very attentive and helped…
Sean was very attentive and helped retrieve multiple pairs of shoes to try
19 de febrero de 2025
Opinión espontánea
Respuesta de Blacks - Aintree
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
The staff could not have been more…
The staff could not have been more helpful. I had to return my Berghaus walking boots due to them letting in water. Without hesitation they were replaced. Fantastic customer service.
15 de febrero de 2025
Opinión espontánea
Great service and help from Callum and…
Great service and help from Callum and Sean with a return item
Thanks gents
5 de febrero de 2025
Opinión espontánea
Bought a Colombia fleece for work not…
Bought a Colombia fleece for work not too long ago great service, Luis really helped me out.
9 de enero de 2025
Opinión espontánea
Luis
Luis
He helped me with a big smile on his face, great customer service.
4 de febrero de 2025
Opinión espontánea
Mount everest
Luis was great the other day helping me find the last bits of equipment for my ascent up mount everest later this year
1 de febrero de 2025
Opinión espontánea
Luis my hero
Staff always friendly especially luis went above and beyond while helping me, especially considering im wheelchair bound and very slow but he was patient and made sure i was okay at least 7 times
30 de enero de 2025
Opinión espontánea
Staff very friendly and so helpful when…
Staff very friendly and so helpful when I was stressing looking for certain clothes for family thanks very much. Oh and reasonably cheap compared to other places
29 de enero de 2025
Opinión espontánea
Great service
Great service in store yesterday from Luis. Very helpful. Couldn’t do enough for us. Credit to the store he is.
27 de enero de 2025
Opinión espontánea
Luis was Very helpful with loads of…
Luis was Very helpful with loads of advice. He knew his subject with personal experience, all in all excellent.
27 de enero de 2025
Opinión espontánea
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