Blacks - Bromley Opiniones 

428
TrustScore: 4.5 sobre 5

4,7

65 High Street, BR1 1JY Bromley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... Ver más


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Bromley

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

428 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(428)

3290 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good service from staff

11 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Perfect for technical stuff

Definitely recommended if you are looking for technical outdoor stuff. you can find good sales also. Great customer service.

30 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Robin was excellent

Robin was excellent . He was a Curtiss gentleman . He knew all one needs to know about the boots and I presume all of them . I was measured I was listened to carefully he expressed his knowledge for my usage I wanted of a boot and advised accordingly. I was fully taken care of and respected and left feeling secure in the change of boot to fit my purpose I can not express how good it felt to be looked after properly in this age of rush and careless ness . The store is a flagship with him in it also Chris has been excellent in his attitude and help in solving my problem . Both are highly recommended by me for employees of the year award if you have one . More shop staff and office staff like this will serve this country very well . A great attitude to work and to being on Point . Excellent

6 de diciembre de 2023
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Polite friendly service

6 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

staff knowledgeable and very helpful

2 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic customer service and…

Fantastic customer service and knowledge from Josh. He couldn't have been anymore helpful. An absolute asset to Blacks, Bromley.

3 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I went to buy some hand warmers. The sales assistant was very helpful, polite & knowledgable. I would definitely recommend the shop & would go there again.

30 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Staff quckly able to direct me to what…

Staff quckly able to direct me to what I needed. Layout of store clear and logical for hiking accessories. Staff at this location always knowledgeable.

28 de noviembre de 2023
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Quick attention by store staff and an…

Quick attention by store staff and an easy purchase.
Thanks

29 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

High standard of staff performance

The person who served us was knowledgeable about the products, informed us about the various offers in the store without being pushy and very helpful when asked to take the label off the hat I'd purchased, so that it I could wear it straight away. 10/10.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service Robin knew his knowledge

Have been looking at buying a tent for a while, had a few questions, Robin helped guide us to what is the most suitable tent. Really useful, and walked away with a tent in the Black Friday sales. Customer service was great, would happily come back to buy the accessories down the line! Bromley Blacks Shop.

26 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Happy shopper!

Went in to ask if they sold shoe liners. The friendly assistant on the desk told me where I would find them. When I went to pay she told me about the half price offers on the items behind the till. She was helpful and patient when I asked questions about the offer, and I was very happy to get a couple of good quality stocking fillers at half price. She also mentioned the charity donation (20p) and explained what it was for. When my husband and I left the shop, we both said how friendly and helpful the staff had been.

15 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Josh serviced us today and was amazing! He was very helpful and serviced us quickly. Even though the shop was very busy it took the time to make sure we had everything we needed. Very good experience!

19 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valorada con 3 estrellas sobre 5

Ask a lot of their customers

I went in for some water repellent spray.
I was then told every thing behind the counter was half price, did I want anything. No thanks
Then asked to donate to their charity. Which was unspecified and when asked they just pointed at a board behind me. I did BTW
Then asked if I want my paper till receipt emailed? Why? so you can have more data on me?
Then asked to leave feedback on my experience. FFS… anything else?

PLEASE STOP 🙏 you’re asking too much of your customers, I’ll just buy online next time.

15 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Good Afternoon,

Thank you for taking the time to write a review.

I am so sorry to hear that you faced a negative experience with our service.

Hope this hasn't disheartened you from shopping with us again in the future.

Thanks,
Anthony,
Go Outdoors Online Review Team

Valorada con 5 estrellas sobre 5

Friendly

Friendly, professional, perfect

15 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Staff know their products

Staff know their products. Courteous, attentive and helpful. There is a reasonable variety of good quality items for sale. I've used them in the past and will continue to shop with them. If I was not happy with them then I wouldn't go back. See you soon.

31 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and helpful staff at Bromley…

Friendly and helpful staff at Bromley Blacks. The guy who helped me made sure I got the right fit of walking boot with his knowledge of how to decipher this i.e he took the insole out of the boot and asked me to put my foot on it - they were too small. So after trying next size up, my index finger fit snugly at the back of my left boot - a sign that this is a good fit. Very happy with the boots which are comfy and a good weight and that I got at a nice price in the sale. Thank you, Guys :)

30 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

10 out of 10, Blacks, Bromley.

Had a very helpful phone conversation with Robin before visiting the store to collect my reserved item. Very professional transaction using my discount code. Couldn't have asked for more.

24 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Easy exchange thanks to the helpfulness of the shop staff

I had chosen the wrong sized fleece originally but it was easy to return it to the shop and I was sent the correct size very promptly thanks to the efficient and friendly service in the shop in Bromley.

1 de octubre de 2023
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Went in to look for some nikwax as I…

Went in to look for some nikwax as I was running low. They had what I wanted and got a great deal

25 de septiembre de 2023
Opinión espontánea
Logotipo de Blacks - Bromley

Respuesta de Blacks - Bromley

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

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