Blacks - Bury St Edmunds Opiniones 

1135
•
TrustScore: 5 sobre 5

4,9

18 Auction Street, Unit SU9, IP33 3FA Bury ST Edmunds, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went back again to Bury to buy walking shoes because the service is always good & there is never any problem with after sales service should you need it. Charlie is your man for shoes & boots, very kn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed a pair of walking shoes and Charlie helped me find exactly what I was after. My second time in this store recently and I've found knowledgable staff and genuine customer service on both occasio... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lovely sales experience with buying proper hiking walking shoes. Danielle the sales assistant advised in various styles and brands, and was very patient with the whole process which does take time.Ver... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. también en la categoría
  3. Tienda de artículos de campamento
  4. Tienda de artículos para correr
  5. Tienda de bolsos y equipaje
  6. Tienda de ropa deportiva
  7. Zapatería

Sobre Blacks - Bury St Edmunds

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • 18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Reino Unido

  • 01284 339342

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1135)

3912 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great experience

Great experience! Thank you to all the staff who assisted us during our visit!

27 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 4 estrellas sobre 5

Buying walking boots

Charlie was very helpful with walking boots & very knowledgeable. He helped me find the right pair & was very patient with me. I was grateful of a discount for being a walking group member.

26 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Top quality service.

I spent 45 minutes with Joe who looked after me really well as I tried on numerous pairs of boots before settling on a pair which I think will serve me well. Joe had an excellent understanding of the various footwear options and talked me through the options carefully and patiently. An excellent retail experience. Thanks Joe.

24 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service!

I visited the store today to find water-resistant walking trousers for my 13 yr. old son. Danielle was friendly, helpful, and knowledgeable about the trousers and the waterproofing wash.

24 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service again in the Bury St Edmunds branch yesterday.
Charlie gave me plenty of time to consider my options and helpful advice to allow me to finally make my choice

22 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Joe was very helpful and knowledgeable

Joe was very helpful and knowledgeable. Always find what I’m looking for in Blacks.

23 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I was looking to purchase a Goretex…

I was looking to purchase a Goretex jacket this afternoon. Hollie was very helpful, polite and friendly in helping me find the right jacket. Success! Thank you.

21 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks Charlie and Neil for your help…

Thanks Charlie and Neil for your help picking some walking shoes today in the Black Friday sale. Pleased with my purchase and the friendly, helpful service . It’s a great place to shop for quality outdoor gear with a good selection and decent prices.

21 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Hollie was friendly

Hollie was friendly, helpful and professional. I left the shop with everything I needed.

19 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Autism friendly shopping and great service

It's very tiring taking an autistic child shopping, especially when he is growing so fast we need assistance buying shoes. Not so with Danielle at Blacks. From the moment we walked in she was so wonderful! We got advice on best brands for wide feet, making sure the shoes fitted properly, and had room to grow, etc. She was an absolute delight and made, what we expected to be a challenging experience, so much easier. Us neurospicy folk need to stick together. I think Blacks should offer autism/adhd friendly shopping and Danielle would be the best person to lead that in Bury St Edmunds. Thank you!

17 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service

As always the service in the Bury St Edmunds store could not be faulted. We were served by Jamie and his colleague, who were incredibly helpful. We needed a new pair of walking boots for our son for dofe and they were so knowledgeable. There are a number of outdoor shops to use locally and online but we always go to this store because of the amazing service. Thanks guys.

16 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from all

Danielle and the rest of the staff that helped me out, with some new boots, were fantastic. They were friendly, helpful and knowledgeable, ensuring the boots that I wanted were delivered to my house as soon as possible because they were not in stock at the store. I will definitely return to Blacks in Bury St Edmunds for future products and great service.

16 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Expertise in Footwear Advice.

You need to go no where else if you are looking for new footwear. Joe, is the most knowledgeable person I have come across in 40 years of buying footwear. His enthusiasm, expertise and customer care goes above and beyond. Blacks - you are very lucky to have this individual as one of the team members at Bury St Edmunds Store.

16 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I went into the store today to buy a fleece

I went into the store today to buy a fleece jacket, the assistant Charlie was very friendly and helpful as couldn’t reach some of the tops. All the staff were very friendly and approachable and not pushy. Will visit this store again.

9 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Our shopassistent Danielle was really…

Our shopassistent Danielle was really helpful and knowledgeable and helped us to find the right shoes for us.

11 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Back to Blacksin…

Another good experience at Blacks in Bury St Edmunds. Staff member Danielle was helpful without being pushy and assisted me in choosing the right pair of walking boots. I prefer Blacks to other similar establishments in town for this reason.
Well done I’ll be ‘back to Blacks’ to paraphrase Amy Winehouse.

11 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Always wonderful service in this store

Always wonderful service in this store. I’m struggling to get upstairs so they kindly brought some socks downstairs for me to look at. Lovely friendly staff and knowledgeable about their products.

9 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Good service and products

Good service and products

9 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I needed advice when re replacing my…

I needed advice when re replacing my walking boots. Neil came to help me, and talked me through my various options. After making my choice, he encouraged me to walk around at home in them to be absolutely sure they were right. I had to change them in the end, but still got great advice. Thank you. Jill

7 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Service

Hollie was very helpful and friendly in helping me with my purchase of a pair of walking shoes. Could have gone to Amazon but price exactly the same and could make sure of a good fit and get them same day. Cannot beat the personal touch of a shop assistant.

5 de noviembre de 2024
Opinión espontánea
Logotipo de Blacks - Bury St Edmunds

Respuesta de Blacks - Bury St Edmunds

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

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