Ordered a rab coat and Northfield.. to which was dumped on my front street which is near a high school and nature park!!!in plain site for everyone to see!to which the parcel has gone missing!!! iv be... Ver más
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Localización
Cambiar localización18 Auction Street, Unit SU9, IP33 3FA Bury ST Edmunds, GB
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Consulta las opiniones de los clientes
Great service from the manager who exchanged a belt without any quibble. I then had great advice from Isaac regarding buying some new walking shoes. Highly recommend this store.
La empresa ha respondido
Went back again to Bury to buy walking shoes because the service is always good & there is never any problem with after sales service should you need it. Charlie is your man for shoes & boots, very kn... Ver más
La empresa ha respondido
Danielle was very helpful and efficient in finding some walking boots to fit my daughter. It was just before closing time and I really appreciated her willingness to help, despite the time. Thank you... Ver más
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Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- también en la categoría
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Tienda de bolsos y equipaje
- Tienda de ropa deportiva
- Zapatería
Sobre Blacks - Bury St Edmunds
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
18 Auction Street, Unit SU9, IP33 3FA, Bury ST Edmunds, Reino Unido
- 01284 339342
4,9
Excelente
1 mil opiniones
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I needed advice when re replacing my…
I needed advice when re replacing my walking boots. Neil came to help me, and talked me through my various options. After making my choice, he encouraged me to walk around at home in them to be absolutely sure they were right. I had to change them in the end, but still got great advice. Thank you. Jill
7 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Service
Hollie was very helpful and friendly in helping me with my purchase of a pair of walking shoes. Could have gone to Amazon but price exactly the same and could make sure of a good fit and get them same day. Cannot beat the personal touch of a shop assistant.
5 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good service
Was approached by a friendly member of staff who was very helpful in getting me a good pair of work boots. Will definitely shop there again. The person who served me was called Dave.
2 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Always fab :)
I've been served by Charlie twice recently and he's been a diamond. Helped me to find what I needed, and made recommendations based on what I was looking for.
5 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Walking footwear
The sales guy was brilliant (Joe) at the Bury st Edmunds branch. He had a wealth of knowledge about shoes and boots. I thought I new about footwear but he was excellent. There was a sale on Merrell footwear so I had a great deal
29 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Two pleasant and friendly guys (Joe &…
Two pleasant and friendly guys (Joe & Charlie) served me today, they were both very helpful and made my shopping experience very good.
2 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
I recently visited the Bury St Edmunds…
I recently visited the Bury St Edmunds store , looking to purchase some walking poles.Neil served me, he was so helpful and gave me useful information.
Thanks Neil.
31 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Joe was Great
Joe was very friendly, professional and efficient. Great service!
2 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Always really helpful
Always really helpful, charlie helped pick the items I needed
2 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
A brilliant service from Joe good deals
A brilliant service from Joe good deals
30 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Supporting lots of our front line services.
Staff are always brilliant in this store.
I really appreciate the fact you support our Armed Forces, Blue Light services and our future by discounting for DofE candidates.
The Bury store is always immaculate and some of your price reductions bring outdoor activities to a wider audience. The more time we spend outdoors the better, IMO.
1 de noviembre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Searching for supplies
I went into the store looking for some supplies for a hiking trip. Charlie and Neal were very helpful with helping me find the supplies. One showed me where to look when I entered the store. The other helped me upstairs compare the different equipment. I was very happy with my purchase.
31 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
First class service from Joe
Joe helped me choose the right walking boots. Didn’t push me into spending loads of money. Just made sure I had the perfect ones.
He helped me choose a rucksack for my partner. Brilliant customer service.
30 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Hiking boot star
Went in to purchase some hiking boots Hollie was helpful and kept us within budget.
29 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Had a very nice experience with…
Had a very nice experience with Charlie, who was approachable, polite and not pushy at all. Been shopping in this branch for some time now and the staff is always very friendly. Keep it up like this! Cheers, Janos
28 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Respuesta de Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent shopping experience
Charlie was so helpful to us and found exactly the fleece I was looking for with no rush and no pressure. Saved me spending a frustrating time rifling through the many rails. Altogether a happy experience.
25 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hollie
Hollie, thank you for your help. You are very professional and friendly. ✌🏼
28 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great shop
Great shop, friendly, helpful staff and good selection of outdoor items
27 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Great service
Great service from Dave. Understood my needs and a friendly approach to customer service.
25 de octubre de 2024
Opinión espontánea
Respuesta de Blacks - Bury St Edmunds
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
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