Blacks - Glasgow Opiniones 

617
TrustScore: 5 sobre 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Glasgow

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Reino Unido

  • 01414 041190

4,9

Excelente

TrustScore: 5 sobre 5

617 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(617)

3332 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

In for socks

Found what I was looking for easily, a pair of bridgedale socks. Frances was welcoming and met me again for paying, she also told me about a great deal available on the socks.

9 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service given by Frances

Great service given by Frances! Made my day 😊 Fantastic experience!

4 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Fantastic service!

Visited the Glasgow store to pick up a backpack and hiking boots. Daniel was incredibly polite, friendly, and helpful throughout the entire process. He made finding the right gear so easy. Highly recommend!

2 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Returned again today to the store to…

Returned again today to the store to purchase some new walking boots for my hillwalking club and the boy I was dealing with, Daniel K, had excellent knowledge of the footwear and what would be best suited for me. 10/10 experience! Thank you :)

2 de junio de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Frances was brilliant

Brilliant. Frances could not have been more helpful. She was both friendly and knowledgeable. Thanks a lot.

19 de mayo de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful staff

I went to Blacks Glasgow a few days ago to buy a pair of walking boots. Have been assisted by Elizabeth and Liz. Elizabeth stayed with me also when I came back the next day to try more options. Very helpful, professional and supportive staff members.

23 de abril de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service

Popped in today for a hat and anti-blister socks for the Kiltwalk tomorrow and Liz and her colleague were super helpful and friendly. Thanks for making my visit so enjoyable and I’ll definitely visit again.

25 de abril de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valorada con 1 estrellas sobre 5

Do not purchase anything from this…

Do not purchase anything from this company bad customer service and watch was not returned

1 de abril de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I had an exceptional time at Blacks in…

I had an exceptional time at Blacks in Glasgow city centre today. Went in and asked where the hiking socks and boots were, had a look as I directed to them.

When I asked a member of staff, Andrew, about his recommendations based on needs of one pair of waterproof socks and some others he gave great and detailed advice. I also asked about the boots and he gave recommendations and was clear about what would be best if I were to also be wearing them out and about in town too. He understood that I had a preference toward fitness and recommended the barefoot boots which promote foot strength.

When I went upstairs and had questions about kfs kits, stoves, and tents which would also be good for music festivals, Holly was able to help me out massively. I mentioned briefly near the end of our conversation that I had been looking at the boots and shoes, she actually recommended a conversation with Andrew specifically, whom I had already spoken to. She gave great insights be camping for festivals and for fun generally and had useful anecdotes with stories behind her opinions on different pieces of kit and the brands based on her own experiences. I would definitely recommend going to anyone unsure about anything outdoorsy. I will absolutely be going back again!

27 de marzo de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Walking shoes

Ordered online two different sizes of walking shoes as I wasn't sure what size would be best. Easy return and refund system in place. All I needed was order number to return in shop .

10 de febrero de 2026
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

Valorada con 1 estrellas sobre 5

Pathetic

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how many times I’ve heard that from them) they would deliver Saturday between 3.30/4.45 had to leave my work as they would deliver then and driver would only leave if I gave a PIN code hours so I was there from 2.30 guess what never came. I couldn’t contact blacks customer service Monday to Friday only sent two emails to them telling them to cancel delivery. I paid £5.95 for next day 5 days later hadn’t heard from them or DPD I called eventually after language barrier they agreed full refund inc extra charge guess what they deducted carrier. Hopeless they’re loss I buy 4/5 pairs of gortex trainer walking shoes a year.

9 de enero de 2026
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Terrific jacket

I'm up in years , my daughter suggested that I look at a good warm jacket for winter, this Rab Axiom was the best jacket I've had in years , warm but light to wear, stylish, true to size , quick delivery and a very reasonable price excellent in every way ,I would recommend 5*****

21 de noviembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Top quality service

Attentive, knowledgeable, friendly, patient. They sold me the shoes I needed.

5 de noviembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing knowledgable staff

Amazing knowledgable staff! I can’t thank Liz enough for helping me pick out the perfect waterproof jacket. Everyone was so helpful. Really pleased with my purchases.

30 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Visited Argyle Street store today to…

Visited Argyle Street store today to look at Winter/ Trail Shoes got great advice from Andrew on my required type of shoe for my wide feet and Achilles problems, also shoe inserts. No pressure sales and very patient as I tried on a few pairs .bought x2 pairs of Peter Storm winter shoes and inserts

26 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from top floor Dan

Excellent service from top floor Dan - made choosing a backpack easy. Thanks

24 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I’m so grateful to Dan at the top floor…

I’m so grateful to Dan at the top floor for the customer service that he done for me , amazing top man thanks for helping me with the belt appreciated

16 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Dan (Top Floor) was brilliant!

Dan (Top Floor) was brilliant in helping me pick out waterproof gear for the winter. He is extremely knowledgeable and friendly, gave me more confidence that I was making the right decision and spending my money wisely!

11 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service from outdoor expert Top Dan

Another round of excellent service from Top Dan. Forever in awe at the breadth of this man's knowledge. Quickly came to my rescue and helped me make the right choice for exactly the type of Jacket I was looking for. He even looks out for my wallet too ! To who ever the boss is, get this man a promotion!

8 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Safari Purchases

I visited this store to purchase some supplies for my upcoming camping safari in Kenya/Tanzania.

Upon entering the store I was warmly greeted by Daniel K who was more than happy to assist me in sourcing what I needed. He was extremely knowledgeable about the products I was looking for and very polite and very helpful.

I was then served by Layla at the tills - who was also remarkably polite and friendly and very bubbly.

I will most definitely be returning to this shop in future. Thanks to the wonderful service and warmth I received from these staff members.

1 de septiembre de 2025
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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