Blacks - Glasgow Opiniones 

618
TrustScore: 5 sobre 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Glasgow

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Reino Unido

  • 01414 041190

4,9

Excelente

TrustScore: 5 sobre 5

618 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(618)

3370 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Waterproof jackets

Top floor Dan was very knowledgeable and patient talking me through the technical aspects of waterproof jackets. Dan was interested in understanding what I needed the jacket for and helped guide me to the range of jackets that best suited my needs. There was no pressure from Dan to buy, he encouraged me to try on a few different jackets and made sure I was comfortable and happy with my eventual purchase. If he hadn't taken the time to explain things to me, I would have left the store without a purchase and gone home to spend hours on the internet trying to understand waterproof jackets instead.

18 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Dan, top floor

Dan, on the top floor, was extremely helpful, friendly and knowledgeable - we were very glad to follow his advice (and learned a very handy tip about being able to get Rab to re-waterproof items!)

18 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Daniel K was so patience and helpful…

Daniel K was so patience and helpful whilst I tried to decide what shoes to get lol. He had great customer service and I left happy… Will return again!

14 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Magnum Viper Pro

Satisfactory and great quality.
Molly, such an amazing customer service agent. Friendly and awesome.

10 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Day with molly.

I experienced a great customer service experience with Molly. It was a wonderful shopping here. She deserve a pay rise.🤭

10 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Just had an excellent chat with ‘Top…

Just had an excellent chat with ‘Top Floor Dan’ in the Glasgow store about Osprey Rucksacks. Helpful, knowledgeable and refreshingly honest - whilst not a sales pitch. Great service, thank you!

7 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Today I visit the shop looking for a…

Today I visit the shop looking for a waterproof jacket! Ceri help me to find the ideal item, gave me different options and a lot of information! Thanks

5 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Happy customer

Elizabeth was very patient and helpful when I couldn't decide which pair of boots to buy. She served me in a very friendly and professional manner explaining the differences between the boots.

4 de octubre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service from Rachael Argyle…

Great service from Rachael Argyle street Glasgow. Item was reduced to a reasonable price.👍🏻

29 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service From Holly

Excellent service From Holly! Made sure I had everything I needed and made me feel more comfortable in the store!!

30 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience from beginning to end

Great experience from beginning to end. Holly was very helpful and knowledgeable about our options for rain pants that we had come in to buy. She helped us to get the best product for our needs.

30 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Rachel was really kind at the til

Rachel was really kind at the til. Got helpful information. The store is really easy to read, minimal guidance is enough. The quality of coat is good enough for the price. We will surely come back here.

28 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Good Service and Products

Was served by Fran, lovely woman who made sure I had everything I needed and was obviously happy to help :)

30 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Looking for footwear for trail walking

We came to the store on Argyle St, Glasgow to buy new footwear for a walking holiday. We were welcomed into the store which was a nice touch. Once we had picked out our choices we approached Rachel to find the correct sizes for us and to try on the shoes. She was lovely. Very friendly and attentive. She explained everything well and after a few trips back and forth we found the right sizes. She dealt with us so well that we found just what we needed in excellent time and purchased walking shoes and boots. They're great quality and we look forward to wearing them on our trip. The prices were very reasonable and the staff friendly and knowledgeable. All our questions were answered quickly and correctly. We left feeling very happy. Top marks for hassle free shopping.

28 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

A brilliant shop with knowledgeable staff

I recently visited the Blacks shop on Argyle Street to find a quality pair of trail shoes I was having trouble finding the day before in other shops.
I was welcomed by one of the staff as soon as I walked in and explained what I was looking for.
They showed the options available and explained what was likely best, given my preferences and as luck would have it, my size was available for the 2 pairs I tried on which for me, and how much I find shopping to be laborious and tiresome, was a relief and helped tremendously by the knowledge and guidance of Liz.
She wasn’t trying to sell me anything but simply help me and she did exactly that in what I can only sum up as a great visit to this store and I appreciate her help very much. I will be back for anything else I need for future outdoorsy ventures!

27 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Lovely shop

Super range of stock and helpful staff. The store looks fab too. Rachel at the till was so friendly. Great service!

28 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience and value for money

Liz was very helpful offering advice on some walking sandals I was looking to buy. Rachel at the till point was also very friendly and even gave me some tips for an upcoming trip to Malta 😊 would definitely return, never felt pressured and staff all made us feel like valued customers.

28 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Rachel was nice and friendlyRealy…

Rachel was nice and friendlyRealy Helpfull good luck In you're training all the best going forwards take care and God Bless.

28 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Rachel argyle Street branch was…

Rachel argyle Street branch was outstanding

28 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Salesperson knew just by looking at my…

Salesperson knew just by looking at my shoes what length of shoe laces I needed. Changed them out in the store and walked away a new man!

23 de septiembre de 2024
Opinión espontánea
Logotipo de Blacks - Glasgow

Respuesta de Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

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